A model for measuring growth readiness of internationalizing SMEs

Organisaation kasvu kansainvälistymällä rajoitetuilla resursseilla vaatii hyvää liiketoimintaprosessien hallintaa ja oikeita digitaaliteknologioita kasvun tukemiseksi. Nopeatempoisessa ympäristössä toimivien nopeasti kasvavien pk-yritysten näkökulmasta hyvää liiketoimintaprosessien hallintaa tulisi...

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Main Author: Helander, Heidi
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/75785
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author Helander, Heidi
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Helander, Heidi Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Helander, Heidi Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
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description Organisaation kasvu kansainvälistymällä rajoitetuilla resursseilla vaatii hyvää liiketoimintaprosessien hallintaa ja oikeita digitaaliteknologioita kasvun tukemiseksi. Nopeatempoisessa ympäristössä toimivien nopeasti kasvavien pk-yritysten näkökulmasta hyvää liiketoimintaprosessien hallintaa tulisi katsoa ambidekstrisen eli kaksitahoisen liiketoimintaprosessien hallinnan näkökulmasta, keskittyen samanaikaisesti sekä nykyisten prosessien hallintaan että uusien mahdollisuuksien etsimiseen mukauttaen samalla organisaatiota muuttuvaan ympäristöön. Kasvuhakuiset pk-yritykset tarvitsevat helppokäyttöisiä ratkaisuja kasvun hallintaan, digitaaliseen kansainvälistymiseen sekä nykyisen ja halutun tilan määrittämiseen, jotta tiedetään, miten edetä digitaalisessa kansainvälistymisessä. Kuitenkin vain vähän tiedetään siitä, miten kansainvälistymisen kypsyyttä voidaan arvioida kasvuhakuisissa pk-yrityksissä. Tutkimuskuilun kaventamiseksi tämän tutkimuksen päätavoitteena oli luoda yleistettävä malli kasvuhakuisten pk-yritysten kansainvälistymisprosessin hallitsemiseksi ja parantamiseksi seuraamalla suunnittelutieteellisen tutkimuksen metodologiaa ja hyödyntämällä suunnittelutieteellisen tutkimusmenetelmän prosessimallia. Kehitetyn mallin rakenne perustui liiketoimintaprosessien hallinta-ajatteluun ja kypsyysmalleihin. Malli kehitettiin olemassa olevan kirjallisuuden perusteella ja hyödyntämällä kasvuyritysten yhteisön asiantuntemusta ja kokemusta. Alan asiantuntijat validoivat mallin sisällön, käytännöllisyyden ja hyödyllisyyden perusteella, kun taas kasvuyritykset arvioivat mallin toteutettavuuden, käytettävyyden ja hyödyllisyyden perusteella. Tulokset paljastivat, että mallia pidettiin käytännöllisenä ja skaalautuvana, ja sen uskottiin tuottavan hyödyllisiä tuloksia kaikissa kansainvälistymisen vaiheissa. Lisäksi kasvuyritykset aikovat jatkaa mallin käyttöä myös tulevaisuudessa. Tämä tutkielma tarjoaa uuden tavan lähestyä kasvuhakuisten pk-yritysten kansainvälistymisprosessin tukemista kehitetyn kansainvälistyvien pk-yritysten kasvuvalmiutta mittaavan mallin avulla. Organizational growth through internationalization with limited resources requires good business process management and the right digital technologies to support the growth. In the fast-paced environment in which fast growth small and medium-sized enterprises (SMEs) operate, good business process management should be considered from the ambidextrous business process management perspective, simultaneously focusing on managing the current processes and continuously looking for new opportunities while adapting the organization to the changing environment. Growth-oriented SMEs require easy-to-use solutions for managing growth, digital internationalization, and determining the current and the desired state in order to know how to proceed with digital internationalization. However, little is known about how to assess the maturity of internationalization in a growth-oriented SME context. To address this gap, the main objective of this research was to create a generalizable model to manage and improve the internationalization process of SMEs by following the design science research methodology (DSRM) and by utilizing the DSRM process model. The structure of the developed model was based on business process management thinking and maturity models. The model was based on extant literature as well as expertise and experience of the fast growth companies’ community. The model was validated by domain experts on content, practicality, and usefulness, while growth companies evaluated the model in feasibility, usability, and utility. The results revealed that the model was considered practical and scalable, believed to produce useful results at all stages of internationalization. Moreover, the growth companies had intentions to continue using the model in the future. The novelty of this research lies in the design and development of a model for measuring growth readiness of internationalizing SMEs in order to support the internationalization process of growth-oriented SMEs.
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spellingShingle Helander, Heidi A model for measuring growth readiness of internationalizing SMEs organizational growth digital technologies ambidextrous business process management maturity model Tietojärjestelmätiede Information Systems Science 601 pienet ja keskisuuret yritykset kansainvälistyminen kasvuyritykset prosessit kasvu startup-yritykset small and medium-sized enterprises internationalisation growth companies processes growth startup companies
title A model for measuring growth readiness of internationalizing SMEs
title_full A model for measuring growth readiness of internationalizing SMEs
title_fullStr A model for measuring growth readiness of internationalizing SMEs A model for measuring growth readiness of internationalizing SMEs
title_full_unstemmed A model for measuring growth readiness of internationalizing SMEs A model for measuring growth readiness of internationalizing SMEs
title_short A model for measuring growth readiness of internationalizing SMEs
title_sort model for measuring growth readiness of internationalizing smes
title_txtP A model for measuring growth readiness of internationalizing SMEs
topic organizational growth digital technologies ambidextrous business process management maturity model Tietojärjestelmätiede Information Systems Science 601 pienet ja keskisuuret yritykset kansainvälistyminen kasvuyritykset prosessit kasvu startup-yritykset small and medium-sized enterprises internationalisation growth companies processes growth startup companies
topic_facet 601 Information Systems Science Tietojärjestelmätiede ambidextrous business process management digital technologies growth growth companies internationalisation kansainvälistyminen kasvu kasvuyritykset maturity model organizational growth pienet ja keskisuuret yritykset processes prosessit small and medium-sized enterprises startup companies startup-yritykset
url https://jyx.jyu.fi/handle/123456789/75785 http://www.urn.fi/URN:NBN:fi:jyu-202105203047
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