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[{"key": "dc.contributor.advisor", "value": "Rousi, Rebekah", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Ruotsalainen, Jenna", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-12-15T06:41:19Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-12-15T06:41:19Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/73162", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Monien laajamittaisten yhteiskunnallisten ja teknologisten muutosten keskell\u00e4 tarvitaan l\u00e4hestymistapoja, joissa kunnioitetaan inhimillisi\u00e4 arvoja ja tarpeita, jotka kykenev\u00e4t integroimaan useita n\u00e4k\u00f6kulmia tekniikan suunnitteluun. Yksi vaihtoehtoinen l\u00e4hestymistapa teknologian suunnittelussa on ihmisiin ja sosiaalisiin arvoihin sek\u00e4 yhteisty\u00f6h\u00f6n ja suunnittelun vastuullisuuteen perustuva ihmisl\u00e4ht\u00f6inen el\u00e4m\u00e4nmuototutkimusmetodi, Life-Based Service Design (LBSD tai LBD). Ihmisl\u00e4ht\u00f6ist\u00e4 suunnittelua tarvitaan erityisesti suunnitellessamme uusia tieto- ja viestint\u00e4tekniikoita. Life-Based Design-l\u00e4hestymistavassa m\u00e4\u00e4ritell\u00e4\u00e4n ensisijaisesti kohteen el\u00e4m\u00e4nmuoto eli kohde, johon kehityssuunnitelmaa m\u00e4\u00e4ritell\u00e4\u00e4n.\nT\u00e4ss\u00e4 tutkimuksessa tutkitaan, kuinka el\u00e4m\u00e4nmuotol\u00e4ht\u00f6inen suunnittelu (LBSD) voi auttaa bisnesymp\u00e4rist\u00f6ss\u00e4 k\u00e4ytett\u00e4v\u00e4n digitaalisen k\u00e4ytt\u00f6liittym\u00e4n k\u00e4ytett\u00e4vyyden parantamisessa. Tutkimuksen tuloksena luodaan LBSD-menetelm\u00e4n avulla teoreettinen viitekehys, jota voidaan hy\u00f6dynt\u00e4\u00e4 tulevaisuuden k\u00e4ytt\u00f6liittym\u00e4n jatkokehityksen projekteissa. Viitekehyksen avulla vastataan siihen, kuinka el\u00e4m\u00e4nmuotol\u00e4ht\u00f6inen suunnittelu, Life-Based Service Design, metodina voi tukea k\u00e4ytt\u00f6liittym\u00e4n kehitysprojektin onnistumista, mit\u00e4 asioita tulee ottaa huomioon kehitysty\u00f6ss\u00e4 ja mit\u00e4 sudenkuoppia tulee v\u00e4ltt\u00e4\u00e4.\nTutkimuksen kohdeorganisaationa toimii yritys, jonka keskitetty asiakaspalvelukeskusta vastaa koko Suomen yritys- ja kuluttaja-asiakaspalvelusta sek\u00e4 k\u00e4ytt\u00e4\u00e4 p\u00e4ivitt\u00e4isess\u00e4 ty\u00f6ss\u00e4\u00e4n digitaalisia teht\u00e4v\u00e4nhallintaty\u00f6kaluja. T\u00e4ss\u00e4 tutkimuksessa keskityt\u00e4\u00e4n nimenomaan yhteen p\u00e4\u00e4j\u00e4rjestelm\u00e4\u00e4n. Tutkimuksen tuloksena muodostettua teoreettista viitekehyst\u00e4 voidaan hy\u00f6dynt\u00e4\u00e4 tutkitun k\u00e4ytt\u00f6liittym\u00e4n jatkokehityksess\u00e4 sek\u00e4 muissa vastaavissa asiakaspalvelun rajapintoihin keskittyviss\u00e4 j\u00e4rjestelmiss\u00e4.\nTutkimuksen tulokset muodostuvat katsauksesta aiheen kirjallisuuteen ja haastattelulla ker\u00e4tyst\u00e4 empiirisest\u00e4 aineistosta.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-12-15T06:41:19Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-12-15T06:41:19Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "50", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "LBSD evaluointi bisnesymp\u00e4rist\u00f6ss\u00e4", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202012157109", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Kognitiotiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Cognitive Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytett\u00e4vyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00f6liittym\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4l\u00e4ht\u00f6isyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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