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[{"key": "dc.contributor.advisor", "value": "Syynimaa, Nestori", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen, Ville", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Toivoniemi, Maria", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-12-10T06:03:02Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-12-10T06:03:02Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/73071", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tietosuoja-asetus ja uusi maksupalveludirektiivi ovat muutamien viime vuosien aikana olleet laajoja lakimuutoksia, joiden vaikutusta asiakaskokemukseen\nja digitaalisiin pankkipalveluihin ei juurikaan ole tutkittu. T\u00e4ss\u00e4 tutkielmassa\ntutkitaan laadullisella sis\u00e4ll\u00f6nanalyysill\u00e4 n\u00e4iden oikeusl\u00e4hteiden yhteytt\u00e4 asiakaskokemukseen ja vaikutuksia digitaalisiin pankkipalveluihin yksitt\u00e4isen palvelun, yksitt\u00e4isen palveluntarjoajan ja koko toimialan n\u00e4k\u00f6kulmasta. Analyysin\nperusteella aineisto on yhdistett\u00e4viss\u00e4 viiteen aiemmassa tutkimuksessa l\u00f6ydettyyn asiakaskokemuksen elementtikategoriaan: viestint\u00e4, prosessi, teknologia,\ntunnelmallisuus ja tuote- ja palveluvuorovaikutus. Vaikutuksen yksitt\u00e4iseen\npalveluun liittyv\u00e4t asiakkaan suorittamiin toimenpiteisiin ja tietoturvaan. Yksitt\u00e4isen palveluntarjoajan n\u00e4k\u00f6kulmasta vaikutukset kohdistuvat liiketoiminnan\naloittamiseen ja yll\u00e4pitoon liiketoimintasuunnitelman vaatimuksista tietoturvaan. Koko toimialaa koskeva muutos on koko toimialan laajuinen toiminnan\nviitekehys sek\u00e4 merkitt\u00e4vin ja ilmiselvin vaikutus eli muutos.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The General Data Protection Regulation and the Payment Services Directive II\nare the two changes in law that have been featured in the media. The research\nof their effects on customer experience and digital banking services is still quite\nscarce. The purpose of this thesis is to do a qualitative research analysis of these\ntwo sources of law and try to find their connection to customer experience, and\ntheir effects on digital banking services from three different point-of-views: a\nservice, a service provider, and the industry. Based on the analysis and utilizing\nprevious studies, the material can be connected to customer experience through\nfive customer experience touch point elements: communication, process, technology, atmosphere, and product interaction. Based on the analysis, the effects\non a service are connected to the actions a customer has to make in order to\nproceed with completing a task and information security of the service. The effects to a service provider are focused on starting and maintain the business\nproviding requirements from producing a business plan to information security.\nThe effect for the whole industry is that the sources of law provide a frame of\nreference for different business departments and the most notable and obvious,\nchange.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-12-10T06:03:02Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-12-10T06:03:02Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "71", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "digitaaliset pankkipalvelut", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "laadullinen sis\u00e4ll\u00f6nanalyysi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "tietosuoja-asetus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "uusi maksupalveludirektiivi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "GDPR-asetuksen ja PSD2-direktiivin vaikutukset digitaalisiin pankkipalveluihin ja asiakaskokemukseen", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202012107011", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaskokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "pankkipalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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