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[{"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen, Ville", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "K\u00e4rkk\u00e4inen, Jenny", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-10-21T05:52:28Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-10-21T05:52:28Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/72283", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4ss\u00e4 tutkimuksessa keskityt\u00e4\u00e4n palvelumuotoiluun ja SAP Fiori-sovelluskehityksen prosessiin business-sidosryhm\u00e4n n\u00e4k\u00f6kulmasta. SAP Fiori sovellukset ovat p\u00e4\u00e4k\u00e4ytt\u00f6liittym\u00e4 SAP:n SAP S/4HANA-j\u00e4rjestelm\u00e4ss\u00e4. Sovelluskehitysmalleja ja -l\u00e4hestymistapoja on useita, ja t\u00e4m\u00e4n tutkimuksen kirjallisuuskatsauksessa n\u00e4ist\u00e4 muutamia keskeisi\u00e4 l\u00e4hestymistapojja tarkastellaan ja verrataan palvelumuotoilun suunnitteluvetoiseen prosessiin. Palvelumuotoilu on monitieteellinen ja k\u00e4yt\u00e4nn\u00f6nl\u00e4heinen l\u00e4hestymistapa. Kirjallisuuskatsauksen tavoite on tarkastella mit\u00e4 samankaltaisuuksia ja eroja sovelluskehitysmalleilla on palvelumuotoilun l\u00e4hestymistavan kanssa. Case-tutkimusosassa pyrit\u00e4\u00e4n vastaamaan, millaisia kokemuksia case-yrityksen businesshenkil\u00f6ill\u00e4 on SAP Fiori -sovellusten kehitt\u00e4misprosesseista ja SAP Build-ty\u00f6kalusta. SAP Buil -ty\u00f6kalua voidaan hy\u00f6dynt\u00e4\u00e4 suunnitteluvetoisessa SAP Fiori -sovellusten kehitt\u00e4misess\u00e4 palvelumuotoilun menetelmi\u00e4 hy\u00f6dynt\u00e4en. T\u00e4m\u00e4 kvalitatiivinen tapaustutkimus on toteutettu k\u00e4ytt\u00e4m\u00e4ll\u00e4 tutkimusmenetelm\u00e4n\u00e4 teemahaastatteluja, joka on kvalitatiivista, eli laadullinen, tutkimusmenetelm\u00e4. Datan analysointi suoritettiin konventionaalista sis\u00e4lt\u00f6analyysimenetelm\u00e4\u00e4 k\u00e4ytt\u00e4en. Keskeisimm\u00e4t tutkimustulokset ovat, ett\u00e4 loppuk\u00e4ytt\u00e4jien SAP Fiori -sovelluksien k\u00e4ytt\u00f6\u00f6notto on koettu helpommaksi ja SAP Fiori -sovellusten n\u00e4hd\u00e4\u00e4n tuovan paljon uusia mahdollisuuksia. Tutkimuksessa k\u00e4vi ilmi, ett\u00e4 loppuk\u00e4ytt\u00e4jien tulisi olla mukana kehitysprosessin aikana, mutta heill\u00e4 ei ole aikaa itse tehd\u00e4 prototyyppej\u00e4 tai opetella k\u00e4ytt\u00e4m\u00e4\u00e4n SAP Buildin kaltaista ty\u00f6kalua. Tietohallinnon (IM) rooli koettiin kaikista ep\u00e4selvimm\u00e4ksi ja tulevaisuutta varten toivottiin aktiivisempaa roolia ja tukea etenkin kehityksen alkuvaiheisiin. Tutkimuksessa k\u00e4vi ilmi, ett\u00e4 palvelumuotoilun elementeist\u00e4 voisi olla hy\u00f6ty\u00e4 esimerkiksi yhteisty\u00f6n kehitt\u00e4miseksi IM:n ja busineksen v\u00e4lill\u00e4 tapausorganisaatiossa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The focus of this research is on service design and SAP Fiori application development process from business stakeholder\u2019s point of view. SAP Fiori applications are the main user interface in SAP\u2019s system SAP S/4HANA. There are numerous models and approaches to application development and in this research few of those are examined and compared to service design approach in the literature review. Service design is interdisciplinary and very practical approach. The aim of this literature review is to examine what similarities and differences well-known application development approaches have with service design. The case study aims to answer what kind of experiences business stakeholders have of SAP Fiori development processes and SAP Build tool which can be used for design-led SAP Fiori application development. This qualitative case study is conducted by using open-ended interviews which is a qualitative research method. Data analysis is performed by utilising conventional content analysis. The main research findings were that SAP Fiori was perceived as easier to implement by users and providing a lot of possibilities. The end users are important to include in the process throughout and their feedback is valuable, but end users inter alia do not have time to start prototyping the ideas themselves or using tools such as SAP Build. During the development process the role of information management (IM) organisation was most unclear and more activity and input was hoped for the future especially for the start of the process. Some service design methods could be used for development process improvement and partially included to SAP Fiori application development process to enhance collaboration and ideation between the business and IM in the case company.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-10-21T05:52:28Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-10-21T05:52:28Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "76", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "SAP Fiori", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "application development process", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Service design for SAP Fiori development", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202010216339", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "business", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "student", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palvelumuotoilu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "toiminnanohjausj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "service design", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "enterprise resource planning systems", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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