How and why? explaining the factors that influence ERP system usage from the end-users perspective

ERP-toteutusprojekteja ja menestystekijöitä näissä projekteissa on tutkittu yksityiskohtaisesti viimeisten vuosikymmenten aikana. Vähemmän huomiota on kuitenkin kiinnitetty tekijöihin, jotka vaikuttavat ERP-järjestelmän käyttöön loppukäyttäjän näkökulmasta koko ERP-toteutuksen elinkaaren ajan. Tämä...

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Main Author: Semenoff, Jonatan
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2020
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/69822
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author Semenoff, Jonatan
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Semenoff, Jonatan Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Semenoff, Jonatan Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Semenoff, Jonatan
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description ERP-toteutusprojekteja ja menestystekijöitä näissä projekteissa on tutkittu yksityiskohtaisesti viimeisten vuosikymmenten aikana. Vähemmän huomiota on kuitenkin kiinnitetty tekijöihin, jotka vaikuttavat ERP-järjestelmän käyttöön loppukäyttäjän näkökulmasta koko ERP-toteutuksen elinkaaren ajan. Tämä tutkimus kuvaa ensin ERP järjestelmän ja sen elinkaaren sekä erilaiset tietojärjestelmien käytön teoriat TRA:sta UTAUT2:een ennen kuin perehdymme kirjallisuuskatsaukseen kerätäksemme kokoelman tekijöitä, jotka vaikuttavat ERP käyttöön. Aikaisemman kirjallisuuden analysoinnin pohjalta tunnistamme kaksikymmentä kahdeksan ERP käyttöön vaikuttavaa tekijää. Nämä tekijät luokitellaan viiden UTAUT2 mallin pohjalta muokatun käsitteen alle; ERP käyttökelpoisuus, ERP helppokäyttöisyys, sosiaalinen vaikutus, mahdollistavat olosuhteet, ja henkilökohtaiset piirteet. Lisäksi luodaan integroiva malli havainnollistamaan, kuinka tunnistetut tekijät liittyvät ERP toteutuksen eri vaiheisiin. Tutkimuksessa todettiin, että monet tunnistetuista tekijöistä olivat merkityksellisiä, ja se antaa selkeän kuvan siitä, kuinka vaikuttavat tekijät muuttuvat, kun ERP-toteutusprojekti kypsyy. Tärkeimpiä tunnistettuja vaikuttavia tekijöitä olivat johdon tuki ja ERP-viestintä. Enterprise Resource Planning (ERP) implementation projects and success factors in those projects have been studied in details in the past decades. However, less attention has been given to the factos that influence ERP system usage from the end-users perspective throughout the full ERP implementation lifecycle. This study first explains the ERP system and lifecycle and the different information system usage theories from TRA to UTAUT2 before diving into a literature review to gather a collection of factors affecting ERP usage. Based on the analysis of prior literature a total of twenty eight factors are identified. These factors are categorized under five modified constructs of the UTAUT2 model; ERP usefulness, ERP ease of use, social influence, facilitating conditions and individual traits. Futhermore, an integrative model is constructed to illustrate how the identified factors link to the different ERP implementation phases. This study found many of the identified factors to be relevant, and shows a clear picture on how the affecting factors change as the ERP implementation project matures. Key influencing factors identified included management support and ERP communication.
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spellingShingle Semenoff, Jonatan How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review UTAUT2 factor Tietojärjestelmätiede Information Systems Science 601 elinkaari käyttö loppukäyttäjät toiminnanohjausjärjestelmät product life cycle use end users enterprise resource planning systems
title How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review
title_full How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review
title_fullStr How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review
title_full_unstemmed How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review
title_short How and why?
title_sort how and why explaining the factors that influence erp system usage from the end users perspective a literature review
title_sub explaining the factors that influence ERP system usage from the end-users perspective
title_txtP How and why? : explaining the factors that influence ERP system usage from the end-users perspective : a literature review
topic UTAUT2 factor Tietojärjestelmätiede Information Systems Science 601 elinkaari käyttö loppukäyttäjät toiminnanohjausjärjestelmät product life cycle use end users enterprise resource planning systems
topic_facet 601 Information Systems Science Tietojärjestelmätiede UTAUT2 elinkaari end users enterprise resource planning systems factor käyttö loppukäyttäjät product life cycle toiminnanohjausjärjestelmät use
url https://jyx.jyu.fi/handle/123456789/69822 http://www.urn.fi/URN:NBN:fi:jyu-202006104064
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