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[{"key": "dc.contributor.advisor", "value": "Halttunen, Veikko", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "K\u00e4m\u00e4r\u00e4inen, Viivi", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-06-08T10:20:13Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-06-08T10:20:13Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/69777", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Digitalisaatio on vahva muutostekij\u00e4, ja se on ylt\u00e4nyt my\u00f6s asumisoikeusasuntojen hakuprosessiin, sill\u00e4 perinteisen kirjepostin rinnalle on tullut digitaalisia viestint\u00e4v\u00e4lineit\u00e4, kuten s\u00e4hk\u00f6posti. T\u00e4m\u00e4 saattaa asettaa asiakkaat eriarvoiseen asemaan toisten asiakkaiden saadessa nopeampaa palvelua digitaalisia palveluita hy\u00f6dynt\u00e4m\u00e4ll\u00e4. Seniori-ik\u00e4iset asiakkaat ovat asiakasryhm\u00e4, joka j\u00e4\u00e4 helposti digitalisaation tuomien nopeidenkin muutosten jalkoihin. Senioreille uusien teknologioiden omaksuminen saattaa olla hankalaa tai jopa mahdotonta, mik\u00e4 saattaa johtua pohjimmiltaan esimerkiksi siit\u00e4, ett\u00e4 he eiv\u00e4t saa riitt\u00e4v\u00e4sti tukea uuden opetteluun, mik\u00e4 puolestaan aiheuttaa kokemuksen ja taitojen ja sit\u00e4 kautta my\u00f6s itseluottamuksen puutetta. Lis\u00e4ksi uuden opettelua saattavat hankaloittaa i\u00e4n tuomat haasteet, kuten n\u00e4\u00f6n ja muistin heikkeneminen. Tutkielmassa pyrit\u00e4\u00e4n vastaamaan tutkimuskysymykseen \u00abMitk\u00e4 tekij\u00e4t est\u00e4v\u00e4t senioreita k\u00e4ytt\u00e4m\u00e4st\u00e4 digitaalisia palveluita asumisoikeusasunnon hakuprosessissa?\u00bb Haastattelemalla yht\u00e4toista 63-83-vuotiasta asumisoikeusasunnon hakuprosessin l\u00e4pik\u00e4ynytt\u00e4 senioria, jotka eiv\u00e4t k\u00e4ytt\u00e4neet kohdeyrityksen eli TA-Yhti\u00f6iden kanssa asioimiseen s\u00e4hk\u00f6postia, saatiin selville, ett\u00e4 suurin syy siihen, miksi he eiv\u00e4t k\u00e4ytt\u00e4neet s\u00e4hk\u00f6postia yrityksen kanssa viestimiseen, oli, ett\u00e4 he kokivat perinteiset tavat riitt\u00e4viksi asunnonhaun hoitamisessa eli heill\u00e4 ei ollut tarvetta siirty\u00e4 k\u00e4ytt\u00e4m\u00e4\u00e4n s\u00e4hk\u00f6postia. T\u00e4m\u00e4n lis\u00e4ksi monen haastatellun puoliso tai joku muu l\u00e4heinen hoiti asioita haastatellun puolesta eik\u00e4 haastatellun siksi itse tarvinnut opetella k\u00e4ytt\u00e4m\u00e4\u00e4n s\u00e4hk\u00f6postia tai muita digitaalisia palveluita. Haastatteluissa tuli esille, ett\u00e4 seniori-ik\u00e4iset ihmiset eiv\u00e4t ole tottuneet k\u00e4ytt\u00e4m\u00e4\u00e4n digitaalisia palveluita asioiden hoitamisessa. Koska heid\u00e4n ei ole tarvinnut k\u00e4ytt\u00e4\u00e4 esimerkiksi s\u00e4hk\u00f6postia ty\u00f6el\u00e4m\u00e4ss\u00e4, heid\u00e4n voi olla hankala opetella se k\u00e4ytt\u00f6\u00e4 el\u00e4kei\u00e4ss\u00e4 \u2013 etenkin jos vaihtoehtoisia perinteisi\u00e4 tapoja on saatavilla. Tutkielman tulosten perusteella voidaan todeta, ett\u00e4 koska asumisoikeusasuntoja tarjoavien yritysten yksi isoimmista asiakaskunnista on yli 55-vuotiaat asiakkaat, yritysten on hyv\u00e4 edelleen yll\u00e4pit\u00e4\u00e4 perinteisi\u00e4 asiointitapoja tai mik\u00e4li asiointi haluttaisiin siirt\u00e4\u00e4 kokonaan digitaaliseksi, tulisi yritysten tarjota riitt\u00e4v\u00e4 m\u00e4\u00e4r\u00e4 tukea digitaaliseen asiointiin.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Digitalization is a powerful driver of change, and it has also reached the application process of right-of-occupancy, as traditional letter mail has been replaced by digital services such as email. This may put customers in an unequal position as other customers get faster service by using digital services. Elderly customers are a group of customers who can easily be left behind by the rapid changes brought about by digitalization. Seniors do not adopt new technologies easily or quickly \u2013 not necessarily at all, which may be due to, for example, the lack of support for learning new things, which in turn leads to a lack of experience and skills and thus a lack of self-confidence. In addition, age-related challenges, such as impaired vision and memory, can make learning new things more difficult. The thesis aims to answer the research question \u00abWhat factors prevent seniors from using digital services in the process of applying for a right-of-occupancy apartment?\u00bb Eleven seniors aged 63-83 were interviewed. They had gone through the housing application process and did not use e-mail to communicate with the target company, TA. Through the interviews it was found that the main reason why they did not use e-mail to communicate with the company was that they felt traditional ways were good enough. They had no need to switch to e-mail. In addition to this, the spouse or other close relative of the interviewee took care of things on behalf of the interviewee and therefore the interviewee himself or herself did not have to learn how to use e-mail or other digital services. The interviews revealed that seniors are not used to using digital services. Because they have not had to use, for example, email at work, they may find it difficult to learn how to use it in retirement - especially if alternative traditional methods are available. Based on the results of the thesis, it can be stated that since one of the largest group of customers of right-of-occupancy housing companies is customers over the age of 55, it is a good idea to maintain traditional ways of giving services, or if they want to move their business completely to digital, companies should provide a sufficient amount of support for digital services.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-06-08T10:20:13Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-06-08T10:20:13Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "57", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "teknologian hyv\u00e4ksyminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "teknologian omaksuminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Teknologian omaksumista est\u00e4v\u00e4t tekij\u00e4t senioreiden asumisoikeusasuntohaussa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202006084034", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitaalinen kuilu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ik\u00e4\u00e4ntyneet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teknologia", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asumisoikeusasunnot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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