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[{"key": "dc.contributor.advisor", "value": "Moilanen, Panu", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Silvennoinen, Johanna", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Junkkarinen, Anni", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-06-08T10:10:54Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-06-08T10:10:54Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/69773", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Samaan aikaan kun digitalisaatio tuo arkiel\u00e4m\u00e4\u00e4n uusia teknologioita, suuri osa v\u00e4est\u00f6st\u00e4 ik\u00e4\u00e4ntyy. Ik\u00e4\u00e4ntyvien voi olla hankala omaksua uusia teknologioita, etenkin jos niiden k\u00e4ytett\u00e4vyytt\u00e4 ei ole huomioitu riitt\u00e4v\u00e4sti. T\u00e4ss\u00e4 Pro gradu tutkielmassa tutkitaan verkkopankkien koetun k\u00e4ytett\u00e4vyyden erityispiirteit\u00e4 ik\u00e4\u00e4ntyvien k\u00e4ytt\u00e4jien n\u00e4k\u00f6kulmasta. T\u00e4t\u00e4 aihetta on t\u00e4rke\u00e4 tutkia, sill\u00e4 verkkopankit ovat nykyp\u00e4iv\u00e4n\u00e4 osa l\u00e4hes jokaisen ihmisen arkip\u00e4iv\u00e4ist\u00e4 el\u00e4m\u00e4\u00e4, my\u00f6s ik\u00e4\u00e4ntyvien. Koettu k\u00e4ytett\u00e4vyys verkkopankeissa voi vaikuttaa suuresti siihen, kuinka ik\u00e4\u00e4ntyv\u00e4t omaksuvat ne k\u00e4ytt\u00f6\u00f6ns\u00e4. Tutkimusta ohjaa tutkimuskysymys \u201cmit\u00e4 erityispiirteit\u00e4 k\u00e4ytt\u00e4j\u00e4kokemukseen verkkopankissa liittyy ik\u00e4\u00e4ntyvien k\u00e4ytt\u00e4jien n\u00e4k\u00f6kulmasta?\u201d ja sen kaksi alakysymyst\u00e4 \u201cmillaiseksi ik\u00e4\u00e4ntyv\u00e4t kokevat k\u00e4ytett\u00e4vyyden nykyp\u00e4iv\u00e4n verkkopankeissa?\u201d ja \u201cmillaisia ongelmia ik\u00e4\u00e4ntyv\u00e4t kokevat verkkopankkien k\u00e4ytett\u00e4vyydess\u00e4?\u201d Tutkimuksen teoriaosuus on rakentunut kirjallisuuskatsauksesta, jossa k\u00e4sitell\u00e4\u00e4n muun muassa palveluiden digitalisoitumista, k\u00e4ytett\u00e4vyytt\u00e4 ja k\u00e4ytt\u00e4j\u00e4kokemusta sek\u00e4 ik\u00e4\u00e4ntyvi\u00e4 ja teknologiaa. Tutkimuksen empiirisen osuuden menetelm\u00e4ksi valikoitui laadullinen tutkimus, ja aineistonkeruumenetelm\u00e4ksi teemahaastattelu. Tutkimuksen tulokset viittaavat siihen, ett\u00e4 nyky\u00e4\u00e4n ik\u00e4\u00e4ntyv\u00e4t kokevat verkkopankkien k\u00e4ytett\u00e4vyyden suhteellisen hyv\u00e4ksi ja l\u00e4hestyv\u00e4t verkkopankin k\u00e4ytt\u00f6\u00f6n liittyvi\u00e4 asioita p\u00e4\u00e4osin positiivisesti. Yhten\u00e4 ongelmana kuitenkin verkkopankkien k\u00e4ytett\u00e4vyydess\u00e4 oli verkkopankkien sivuilla oleva huomattavan suuri toimintojen m\u00e4\u00e4r\u00e4, joka vaikutti koettuun k\u00e4ytett\u00e4vyyteen jonkin verran negatiivisesti. Kokonaisuudessaan tulokset antavat tutkimusaiheesta suhteellisen positiivisen kuvan.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-06-08T10:10:54Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-06-08T10:10:54Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "60", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Verkkopankkien koetun k\u00e4ytett\u00e4vyyden erityispiirteet ik\u00e4\u00e4ntyvien k\u00e4ytt\u00e4jien n\u00e4k\u00f6kulmasta", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202006084030", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytett\u00e4vyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "verkkopankit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ik\u00e4\u00e4ntyminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ik\u00e4\u00e4ntyneet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitalisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4kokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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