Cultural intelligence in multicultural teams a systematic literature review

Since the number of cross-cultural encounters in the modern working society is growing. It has become important to knowledge one’s own course of action in multicultural environment. People who work naturally well in cross-cultural situations are called culturally intelligent. These people can rapidl...

Full description

Bibliographic Details
Main Author: Torkko, Mirella
Other Authors: Humanistis-yhteiskuntatieteellinen tiedekunta, Faculty of Humanities and Social Sciences, Kieli- ja viestintätieteiden laitos, Department of Language and Communication Studies, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2020
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/69674
_version_ 1826225772964085760
author Torkko, Mirella
author2 Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_facet Torkko, Mirella Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä Torkko, Mirella Humanistis-yhteiskuntatieteellinen tiedekunta Faculty of Humanities and Social Sciences Kieli- ja viestintätieteiden laitos Department of Language and Communication Studies Jyväskylän yliopisto University of Jyväskylä
author_sort Torkko, Mirella
datasource_str_mv jyx
description Since the number of cross-cultural encounters in the modern working society is growing. It has become important to knowledge one’s own course of action in multicultural environment. People who work naturally well in cross-cultural situations are called culturally intelligent. These people can rapidly change their behavior and adapt to the multicultural environment. This capability is called cultural intelligence (CQ). Cultural intelligence becomes especially important when people from varying cultural backgrounds work together in teams. This study takes a review on research made on cultural intelligence in multicultural teams. This study is conducted by using systematic literature review consisting of 17 research articles which were collected from four different academic databases. The aim of this review is to analyse and describe the research made on this subject, to have a clear overview. This will benefit future researchers to know which viewpoints and issues should be addressed to advance the research on cultural intelligence in multicultural teams. The results of this systematic literature review show that the main viewpoints of papers that studied cultural intelligence in multicultural teams were from the team members’ perspective, constructed by surveys and or questionnaires and the results show that cultural intelligence has a positive impact on multicultural teams’ performance. In addition, some of the studies were focusing on how cultural intelligence can be affected by multicultural teamwork. These results also show that multicultural teamwork has a positive impact on the development of cultural intelligence. The main theory these findings were based on was Earley & Ang’s (2003) Cultural Intelligence theory. Additionally, the methods used were based on their Cultural Intelligence Scale. Based on the results, one can see that the research made to this day on cultural intelligence in multicultural teams shows that cultural intelligence does have a positive effect on multicultural teams’ performance. In addition to this, cultural intelligence grows when working in cross-cultural environments. Based on this systematic literature review the future viewpoints for studying cultural intelligence in multicultural teams should focus on replicating the existing studies and finding new alternative ways of measuring cultural intelligence.
first_indexed 2020-06-03T20:02:38Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.author", "value": "Torkko, Mirella", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-06-03T09:37:42Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-06-03T09:37:42Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/69674", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Since the number of cross-cultural encounters in the modern working society is growing. It has become important to knowledge one\u2019s own course of action in multicultural environment. People who work naturally well in cross-cultural situations are called culturally intelligent. These people can rapidly change their behavior and adapt to the multicultural environment. This capability is called cultural intelligence (CQ). Cultural intelligence becomes especially important when people from varying cultural backgrounds work together in teams. \r\n\r\nThis study takes a review on research made on cultural intelligence in multicultural teams. This study is conducted by using systematic literature review consisting of 17 research articles which were collected from four different academic databases. The aim of this review is to analyse and describe the research made on this subject, to have a clear overview. This will benefit future researchers to know which viewpoints and issues should be addressed to advance the research on cultural intelligence in multicultural teams. \r\n\r\nThe results of this systematic literature review show that the main viewpoints of papers that studied cultural intelligence in multicultural teams were from the team members\u2019 perspective, constructed by surveys and or questionnaires and the results show that cultural intelligence has a positive impact on multicultural teams\u2019 performance. In addition, some of the studies were focusing on how cultural intelligence can be affected by multicultural teamwork. These results also show that multicultural teamwork has a positive impact on the development of cultural intelligence. The main theory these findings were based on was Earley & Ang\u2019s (2003) Cultural Intelligence theory. Additionally, the methods used were based on their Cultural Intelligence Scale. \r\n\r\nBased on the results, one can see that the research made to this day on cultural intelligence in multicultural teams shows that cultural intelligence does have a positive effect on multicultural teams\u2019 performance. In addition to this, cultural intelligence grows when working in cross-cultural environments.\r\n\r\nBased on this systematic literature review the future viewpoints for studying cultural intelligence in multicultural teams should focus on replicating the existing studies and finding new alternative ways of measuring cultural intelligence.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-06-03T09:37:41Z\r\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-06-03T09:37:42Z (GMT). No. of bitstreams: 0\r\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "54", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "intercultural intelligence", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "cultural intelligence", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Cultural intelligence in multicultural teams : a systematic literature review", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202006033930", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Kieli- ja viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Language and Communication Studies", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Intercultural Management and Communication", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Intercultural Management and Communication", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "3136", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "monikulttuurisuus", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kulttuurienv\u00e4lisyys", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tiimit", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kulttuurierot", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "\u00e4lykkyys", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kulttuuri", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tiimity\u00f6", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ryhm\u00e4ty\u00f6", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kulttuurienv\u00e4linen viestint\u00e4", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "multiculturalism", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "interculturalism", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teams", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "cultural differences", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "intelligence (mental properties)", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "culture", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teamwork", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "group work", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "intercultural communication", "language": "", "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_69674
language eng
last_indexed 2025-02-18T10:54:19Z
main_date 2020-01-01T00:00:00Z
main_date_str 2020
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/c3c61a16-e6e9-4325-aab5-fc8faaf41372\/download","text":"URN:NBN:fi:jyu-202006033930.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2020
record_format qdc
source_str_mv jyx
spellingShingle Torkko, Mirella Cultural intelligence in multicultural teams : a systematic literature review intercultural intelligence cultural intelligence Intercultural Management and Communication 3136 monikulttuurisuus kulttuurienvälisyys tiimit kulttuurierot älykkyys kulttuuri tiimityö ryhmätyö kulttuurienvälinen viestintä multiculturalism interculturalism teams cultural differences intelligence (mental properties) culture teamwork group work intercultural communication
title Cultural intelligence in multicultural teams : a systematic literature review
title_full Cultural intelligence in multicultural teams : a systematic literature review
title_fullStr Cultural intelligence in multicultural teams : a systematic literature review Cultural intelligence in multicultural teams : a systematic literature review
title_full_unstemmed Cultural intelligence in multicultural teams : a systematic literature review Cultural intelligence in multicultural teams : a systematic literature review
title_short Cultural intelligence in multicultural teams
title_sort cultural intelligence in multicultural teams a systematic literature review
title_sub a systematic literature review
title_txtP Cultural intelligence in multicultural teams : a systematic literature review
topic intercultural intelligence cultural intelligence Intercultural Management and Communication 3136 monikulttuurisuus kulttuurienvälisyys tiimit kulttuurierot älykkyys kulttuuri tiimityö ryhmätyö kulttuurienvälinen viestintä multiculturalism interculturalism teams cultural differences intelligence (mental properties) culture teamwork group work intercultural communication
topic_facet 3136 Intercultural Management and Communication cultural differences cultural intelligence culture group work intelligence (mental properties) intercultural communication intercultural intelligence interculturalism kulttuuri kulttuurienvälinen viestintä kulttuurienvälisyys kulttuurierot monikulttuurisuus multiculturalism ryhmätyö teams teamwork tiimit tiimityö älykkyys
url https://jyx.jyu.fi/handle/123456789/69674 http://www.urn.fi/URN:NBN:fi:jyu-202006033930
work_keys_str_mv AT torkkomirella culturalintelligenceinmulticulturalteamsasystematicliteraturereview