| fullrecord |
[{"key": "dc.contributor.advisor", "value": "Kuronen, Mikko", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Syd\u00e4nmaanlakka, Sini", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-05-25T07:41:24Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-05-25T07:41:24Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/69160", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Kandidaatin tutkielmassani tutkin er\u00e4\u00e4n kaksikielisell\u00e4 alueelle toimivan keskisuuren ICT-alan yrityksen ruotsin kielen k\u00e4ytt\u00f6\u00e4 vuorovaikutuksessa asiakkaiden kanssa. Keskityn selvitt\u00e4m\u00e4\u00e4n, mitk\u00e4 tekij\u00e4t yrityksess\u00e4 vaikuttavat myyj\u00e4n ja asiakkaan v\u00e4lisen vuorovaikutuksen kielivalintaan. Lis\u00e4ksi selvitin, miten kaksi haastattelemaani yrityksen ty\u00f6ntekij\u00e4\u00e4 kokevat ruotsin kielen aseman omassa ty\u00f6ss\u00e4\u00e4n ja yrityksen toiminnassa t\u00e4ll\u00e4 hetkell\u00e4 ja tulevaisuudessa.\nTutkimus on toteutettu laadullisena tapaustutkimuksena, jossa on haastateltu kahta yrityksen ty\u00f6ntekij\u00e4\u00e4 yksitt\u00e4in. Molemmat ty\u00f6ntekij\u00e4t k\u00e4ytt\u00e4v\u00e4t ruotsia ainakin jonkun verran omassa ty\u00f6ss\u00e4\u00e4n.\nTutkimustuloksista selvisi, ett\u00e4 ty\u00f6ntekij\u00f6iden n\u00e4kemykset ruotsin kielen k\u00e4ytt\u00f6\u00f6n liittyen erosivat moneltakin osin. Ty\u00f6ntekij\u00e4, jonka \u00e4idinkieli ei ole ruotsi, ei k\u00e4yt\u00e4 ruotsia niin paljon eik\u00e4 my\u00f6sk\u00e4\u00e4n usko k\u00e4yt\u00f6n lis\u00e4\u00e4ntyv\u00e4n, koska kielt\u00e4 ei tule yll\u00e4pidetty\u00e4. Toisaalta h\u00e4nen kaikki asiakkaansa osaavat my\u00f6s suomea ja siksi h\u00e4n p\u00e4rj\u00e4\u00e4 p\u00e4\u00e4osin suomella. Toisen ty\u00f6ntekij\u00e4n \u00e4idinkieli on ruotsi ja h\u00e4n k\u00e4ytt\u00e4\u00e4 ruotsia ty\u00f6ss\u00e4\u00e4n selv\u00e4sti enemm\u00e4n. H\u00e4n my\u00f6s toivoo, ett\u00e4 kielenk\u00e4ytt\u00f6 tulisi lis\u00e4\u00e4ntym\u00e4\u00e4n ty\u00f6ss\u00e4ns\u00e4. H\u00e4nen kielenk\u00e4yt\u00f6n m\u00e4\u00e4r\u00e4\u00e4ns\u00e4 vaikuttaa my\u00f6s se, ett\u00e4 h\u00e4nell\u00e4 on kielitaitonsa ansiosta my\u00f6s asiakkaita, jotka osaavat vain ruotsia.\nUskon, ett\u00e4 ty\u00f6ntekij\u00e4n asenne ja kielitaito sek\u00e4 asiakkaan kielitaito ovat tekij\u00f6it\u00e4, jotka vaikuttivat vastausten eroavaisuuteen.\nToisaalta molemmat ty\u00f6ntekij\u00e4t olivat sit\u00e4 mielt\u00e4, ett\u00e4 ruotsia k\u00e4ytet\u00e4\u00e4n asiakkaan kanssa, kun se on helpointa kaupank\u00e4ynnin kannalta. T\u00e4ll\u00e4 voi puolestaan olla puhtaasti taloudellista hy\u00f6ty\u00e4. Kuitenkin my\u00f6s sek\u00e4 myyj\u00e4n ett\u00e4 asiakkaan oloa halutaan mukavoittaa kaupank\u00e4yntitilanteessa tehdyill\u00e4 kielivalinnoilla. Ty\u00f6ntekij\u00e4t kokivat, ett\u00e4 ruotsin kielen osaaminen ei ole pakollista, mutta kielitaidosta voi kuitenkin olla hy\u00f6ty\u00e4 kilpailutilanteessa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-05-25T07:41:24Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-05-25T07:41:24Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "26", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "swe", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "arbetsplatskommunikation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Behovet av f\u00e4rdigheter i svenska vid f\u00f6rs\u00e4ljning i ett finl\u00e4ndskt teknikf\u00f6retag", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202005253413", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Kieli- ja viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Language and Communication Studies", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Ruotsin kieli", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Swedish", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "306", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "myyj\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ruotsin kieli", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kaksikielisyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "suomen kieli", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaspalvelu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
|