User acceptance & use of Sisu system in the University of Jyväskylä

Sisu-järjestelmä korvaa vaiheittain Jyväskylän yliopistossa käytöstä väistyvän Korppi-järjestelmän. Opintotietojärjestelmä on kriittinen työskentely-ympäristö niin opiskelijoille kuin yliopiston työntekijöille, joten muutosprosessin onnistuminen on tärkeää muun muassa työskentelyn jatkuvuuden varmis...

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Main Authors: Laukka, Michael, Huotari, Samuel
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2020
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/69154
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author Laukka, Michael Huotari, Samuel
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Laukka, Michael Huotari, Samuel Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Laukka, Michael Huotari, Samuel Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Laukka, Michael
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description Sisu-järjestelmä korvaa vaiheittain Jyväskylän yliopistossa käytöstä väistyvän Korppi-järjestelmän. Opintotietojärjestelmä on kriittinen työskentely-ympäristö niin opiskelijoille kuin yliopiston työntekijöille, joten muutosprosessin onnistuminen on tärkeää muun muassa työskentelyn jatkuvuuden varmistamiseksi. Sisu-järjestelmä on tulossa käyttöön myös monessa muussa yliopistossa, joten Jyväskylän kokemuksia on mahdollista hyödyntää myöhemmin alkavissa käyttöönotoissa. Tässä Pro gradu -tutkimuksessa tutkittiin uuden Sisu-järjestelmän käyttöönottoa. Tutkimuksen tarkoituksena oli selvittää miten käyttäjät ovat kokeneet järjestelmän käytön ja käyttöönoton sekä missä vaiheessa järjestelmän hyväksymistä käyttäjät ovat. Lisäksi tavoitteena oli selvittää millaisia onnistumisia ja epäonnistumisia on koettu, sekä onko kahden käyttäjäryhmän välisiä eroja havaittavissa. Tutkimus toteutettiin laadullisena tapaustutkimuksena, jossa tiedonkeruumenetelmänä käytettiin teemahaastatteluja. Haastatteluja toteutettiin 18 joista 10 oli opiskelijoita ja 8 henkilökuntaa. Tutkimuksen teoreettisena pohjana toimii kirjallisuuskatsaus, jossa pureuduttiin aihetta käsittelevään kirjallisuuteen ja keskeisiin teorioihin. Kirjallisuuden ja empiiristen tulosten pohjalta luotiin teoreettinen viitekehys. Haastatteluiden analysoinnin jälkeen havaittiin, että käyttäjäryhmien välillä on ollut sekä eroja että yhtäläisyyksiä. Molempien käyttäjäryhmien arkkityyppi oli saavuttanut teoriaviitekehyksen vaiheen, jossa järjestelmässä hyödynnetään joitain perusominaisuuksia mutta koettu arvo käytössä ei ollut vielä realisoitunut, eikä järjestelmän käyttö ollut rutinoitunut. Tutkimuksessa havaittiin myös, että opiskelijoiden suhtautuminen uuteen järjestelmään on ollut jonkin verran neutraalimpaa kuin työntekijöiden, joiden kokemukset olivat olleet pääosin negatiivissävytteisiä. Käyttöönoton suurimmiksi ongelmiksi oli koettu järjestelmän puutteellinen laatu, sen tuoma ylimääräinen paine työntekoon sekä epäonnistunut kommunikaatio ja avoimuuden puute järjestelmän käyttäjän näkökulmasta. Sisu system is the new student information management system in the University of Jyväskylä as the previous Korppi system is being phased out. Student information management system is a critical working environment for both students and staff at the university and it is therefore important for the change process to succeed so that the continuity of working is ascertained. Sisu system is furthermore in the process of being deployed into many other universities across Finland. The experiences gained in the University of Jyväskylä may be utilized in later implementation projects in those institutions. In this master’s thesis, the implementation of the new Sisu system was studied. The goal was to ascertain how the users have experienced the use and implementation of the Sisu system and how has the user acceptance of it proceeded. It was desirable to examine the successes and failures encountered and whether there were observable differences between different user groups. This study was conducted as a qualitative case study in which the semi-structured interviews were utilized to collect the data. Eighteen interviews were conducted of which ten were students and eight staff members. An extensive literature review, consisting of the most pivotal literature on IT acceptance and success acted as the foundation for the study and research framework. After the data analysis, the research framework was refined by the empirical results gained. The data analysis provided two user archetypes describing overall perceived experience of two user groups, students and staff regarding the implementation of the Sisu system by highlighting most recurring individual experiences. Both archetypes had reached a stage, where only the most necessary core features and processes are utilized but the system value has not yet realized and the affective state and attitudes are mostly negative. It was also observed that the students’ perception was slightly more indulgent compared to staff. The most major problems encountered revolved around the poor perceived system- and information quality and the negative impact it therefore had on the individual’s work as well as the perceived lacking quality of communication between the university and the user. Additionally, the study provided theoretical implications for IT’s user acceptance process-based view as presented in the refined, nascent research framework.
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spellingShingle Laukka, Michael Huotari, Samuel User acceptance & use of Sisu system in the University of Jyväskylä IT acceptance IS success IT switching process-based view of IT acceptance UTAUT Sisu student information management system Tietojärjestelmätiede Information Systems Science 601 tietojärjestelmät opiskelijat asenteet kokemukset käyttäjät data systems students attitudes experiences (knowledge) users
title User acceptance & use of Sisu system in the University of Jyväskylä
title_full User acceptance & use of Sisu system in the University of Jyväskylä
title_fullStr User acceptance & use of Sisu system in the University of Jyväskylä User acceptance & use of Sisu system in the University of Jyväskylä
title_full_unstemmed User acceptance & use of Sisu system in the University of Jyväskylä User acceptance & use of Sisu system in the University of Jyväskylä
title_short User acceptance & use of Sisu system in the University of Jyväskylä
title_sort user acceptance use of sisu system in the university of jyväskylä
title_txtP User acceptance & use of Sisu system in the University of Jyväskylä
topic IT acceptance IS success IT switching process-based view of IT acceptance UTAUT Sisu student information management system Tietojärjestelmätiede Information Systems Science 601 tietojärjestelmät opiskelijat asenteet kokemukset käyttäjät data systems students attitudes experiences (knowledge) users
topic_facet 601 IS success IT acceptance IT switching Information Systems Science Sisu Tietojärjestelmätiede UTAUT asenteet attitudes data systems experiences (knowledge) kokemukset käyttäjät opiskelijat process-based view of IT acceptance student information management system students tietojärjestelmät users
url https://jyx.jyu.fi/handle/123456789/69154 http://www.urn.fi/URN:NBN:fi:jyu-202005253407
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