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[{"key": "dc.contributor.advisor", "value": "Lehtinen, Esa", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "L\u00e4hderanta, Iida", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-05-14T06:20:44Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-05-14T06:20:44Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/68974", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Maisterintutkielmassani perehdyn Maanpuolustuskorkeakoulun kirjaston asiointitilanteisiin. Tutkimuskysymykseni ovat: 1. Millaisista toimintajaksoista asiointitilanne rakentuu? sek\u00e4 2. Millaisia institutionaalisia rooleja asiointitilanteen osallistujilla on? \n\nN\u00e4ihin tutkimuskysymyksiin perehdyn videoidun aineiston avulla. Aineistoni koostuu toukokuussa 2018 vide-oiduista asiointitilanteista Maanpuolustuskorkeakoulun kirjastossa. Analysoitavia asiointitilanteita on kokonaisuudessaan 25. Analysoin aineistoani keskustelunanalyysin keinoin ja liit\u00e4n tutkimukseni keskustelunanalyyttiseen tutkimusperinteeseen.\n\nAsiointitilanteet jakautuvat karkeasti ottaen tervehdyksiin, k\u00e4ynnin syyn esitt\u00e4miseen, pyynn\u00f6n t\u00e4ytt\u00e4miseen, lopetukseen, kiitoksiin ja hyv\u00e4stelyihin. K\u00e4ynnin syyn esitt\u00e4minen, pyynn\u00f6n t\u00e4ytt\u00e4minen ja lopetus voivat kiert\u00e4\u00e4 asiointitilanteessa keh\u00e4\u00e4 siten, ett\u00e4 asiakkaan ensimm\u00e4isen pyynn\u00f6n j\u00e4lkeen siirryt\u00e4\u00e4n lopetusvaiheen kautta k\u00e4sittelem\u00e4\u00e4n seuraavaa pyynt\u00f6\u00e4.\nOsallistujilla voi asiointitilanteessa olla asiakaspalvelijan ja asiakkaan, asiantuntijan ja maallikon, opastajan ja oppijan, kollegoiden tai tuttujen roolit. Asiakaspalvelijan ja asiakkaan roolit tulevat tilanteessa ilmi silloin, kun asiointi on rutiininomaista. Asiakaspalvelijan roolissa virkailija usein muotoilee vuoronsa erityisen varovasti. Asiantuntijan ja maallikon roolit jakautuvat tyypillisesti siten, ett\u00e4 virkailija on asiantuntijan roolissa. Opastajan ja oppijan roolit n\u00e4kyv\u00e4t tilanteessa esimerkiksi silloin, kun virkailija opastaa asiakasta k\u00e4ytt\u00e4m\u00e4\u00e4n kirjaston laitteita. Kollegoiden rooli n\u00e4kyy tilanteessa osallistujien yhteisell\u00e4 ymm\u00e4rryksell\u00e4 siit\u00e4, ett\u00e4 molemmat ty\u00f6skentelev\u00e4t samassa organisaatiossa ty\u00f6tovereina. Tuttujen rooli puolestaan tulee n\u00e4kyv\u00e4ksi silloin, kun tilanteen osallistujat tuovat jollain tapaa ilmi sen, ett\u00e4 tuntevat toisensa.\n\nKirjastojen asiointitilanteet osoittautuivat hedelm\u00e4lliseksi tutkimuskohteeksi. Aihetta olisi t\u00e4rke\u00e4 tutkia my\u00f6s jatkossa, sill\u00e4 kielitieteellist\u00e4 tutkimusta kirjastojen asiointitilanteista ei juuri ole.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-05-14T06:20:44Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-05-14T06:20:44Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "72", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "\u201dMutta ei t\u00e4ss\u00e4 muuta\u201d : asiointitilanteiden kielellinen rakenne ja osallistujien institutionaaliset roolit Maanpuolustuskorkeakoulun kirjastossa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202005143180", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Kieli- ja viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Language and Communication Studies", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Suomen kieli", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Finnish", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "309", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kirjastot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "vuorovaikutus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "keskustelunanalyysi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaspalvelu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kielellinen vuorovaikutus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "keskustelu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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