Outsourcing framework for delivery planning team

Ulkoistaminen ja etenkin palveluiden ulkoistaminen lisääntyvät maailmanlaajuisissa yritysympäristöissä erittäin nopeasti. Tämän tutkielman ensisijainen tutkimusongelma on kuinka yritys/organisaatio/tiimi voi toteuttaa ulkoistamisen onnistuneesti? Tämän tutkielman tavoitteena on tarjota puitteet yrit...

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Main Author: Tuominen, Totti
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2020
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/68754
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author Tuominen, Totti
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Tuominen, Totti Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Tuominen, Totti Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
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description Ulkoistaminen ja etenkin palveluiden ulkoistaminen lisääntyvät maailmanlaajuisissa yritysympäristöissä erittäin nopeasti. Tämän tutkielman ensisijainen tutkimusongelma on kuinka yritys/organisaatio/tiimi voi toteuttaa ulkoistamisen onnistuneesti? Tämän tutkielman tavoitteena on tarjota puitteet yrityksille, organisaatioille ja ryhmille ulkoistamisen toteuttamiseksi onnistuneesti. Ulkoistamisen onnistunut toteuttaminen on tärkeää, koska se vähentää ongelmia, säästää kustannuksia ja muita resursseja ja antaa pysyviä etuja yrityksille. Tutkielmassa käytetään teoreettisia lähteitä ulkoistamisesta, dynaamisista kyvykkyyksistä ja transaktiokustannustiedoista muodostamaan tietopohja, josta voidaan saada ehdotuksia viitekehykseen, josta yritykset ja tiimit voivat hyötyä. Tämä tutkielma käyttää myös tietoa, joka on kerätty 16 haastattelusta, joissa on haastateltu ylintä ja keskijohtoa näkemyksistään ulkoistamisesta ja kokemuksistaan ulkoistamisesta. Sekä teoreettinen aineisto että haastattelut analysoitiin Gioia-menetelmällä, jotta viitekehys voitaisiin muodostaa. Tässä tutkielmassa painotus on teorian kehittämisessä. Viitekehyksessä tunnistettiin ulkoistamisen erilaiset riskit ja ongelmat sekä ratkaisut niihin. Kehys sisältää kolme erilaista yleistä teemaa, 17 alateemaa ja kokonaisuudessaan 241 ulkoistamista koskevaa teemaa ja näistä teemoista tehtiin ehdotuksia yrityksille. Tulokset viittaavat siihen, että yritykset painottavat koulutuksen, testauksen, viestinnän, suorituskyvyn valvonnan ja palautteen suunnittelua ulkoistamisen onnistumisen kannalta. Tässä opinnäytetyössä on johtamisehdotuksia ja lisäehdotuksia jatkotutkimuksille. Outsourcing and especially services outsourcing are increasing in the global business environments in a very fast pace. The main research problem of this thesis is how can a company/organization/team implement outsourcing in a successful manner? This thesis aims to provide a framework for companies, organizations, and teams to implement outsourcing in a successful manner. Implementing outsourcing successfully is important, since it mitigates problems, saves costs and other resources, and gives lasting benefits for companies. This thesis uses theoretical data about outsourcing, the resource-based view and transaction cost economics to form a base of knowledge, where suggestions can be derived from for the framework. This thesis also uses information, which was collected from 16 interviews, where top and middle managers where interviewed about their views of outsourcing and about their experiences of outsourcing. Both the theoretical data and the interviews were analysed by using the Gioia method, so that a framework could be formed. This thesis has a theory elaboration focus. The framework identified different risks and problems of outsourcing and solutions for them. The framework provided three different overarching themes, 17 sub-themes and overall, 241 themes about outsourcing and from those themes the suggestions for the companies were formed. Findings suggest that companies put emphasis on planning training, testing, communication, performance supervision and feedback in order for outsourcing to be successful. This thesis has managerial suggestions and further research implications about outsourcing.
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spellingShingle Tuominen, Totti Outsourcing framework for delivery planning team framework resource based view transaction cost economics viitekehys dynaamiset kyvykkyydet transaktiokustannusten taloustiede Johtaminen Management and Leadership 20424 ulkoistaminen liiketoiminta johtaminen yritysstrategiat liiketoimintaprosessit strateginen johtaminen strategiat kilpailukyky outsourcing business leadership (activity) corporate strategies business processes strategic leadership strategies competitive strength
title Outsourcing framework for delivery planning team
title_full Outsourcing framework for delivery planning team
title_fullStr Outsourcing framework for delivery planning team Outsourcing framework for delivery planning team
title_full_unstemmed Outsourcing framework for delivery planning team Outsourcing framework for delivery planning team
title_short Outsourcing framework for delivery planning team
title_sort outsourcing framework for delivery planning team
title_txtP Outsourcing framework for delivery planning team
topic framework resource based view transaction cost economics viitekehys dynaamiset kyvykkyydet transaktiokustannusten taloustiede Johtaminen Management and Leadership 20424 ulkoistaminen liiketoiminta johtaminen yritysstrategiat liiketoimintaprosessit strateginen johtaminen strategiat kilpailukyky outsourcing business leadership (activity) corporate strategies business processes strategic leadership strategies competitive strength
topic_facet 20424 Johtaminen Management and Leadership business business processes competitive strength corporate strategies dynaamiset kyvykkyydet framework johtaminen kilpailukyky leadership (activity) liiketoiminta liiketoimintaprosessit outsourcing resource based view strategiat strategic leadership strategies strateginen johtaminen transaction cost economics transaktiokustannusten taloustiede ulkoistaminen viitekehys yritysstrategiat
url https://jyx.jyu.fi/handle/123456789/68754 http://www.urn.fi/URN:NBN:fi:jyu-202004282958
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