Change management in information systems viewpoints from a professional services firm

Muutosjohtaminen on organisaatioille tärkeä tehokkuutta ylläpitävä ja toimintoja kehittävä osa-alue alati muuttuvassa maailmassa. Nykypäivänä tämä korostuu etenkin tietojärjestelmäprojekteissa tiedon ja toimintojen siirtyessä yhä enenevissä määrin sähköisiksi kiihtyvän digitalisaation vuoksi. Tässä...

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Main Author: Korhonen, Aleksi
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2019
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/66914
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author Korhonen, Aleksi
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Korhonen, Aleksi Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Korhonen, Aleksi Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Korhonen, Aleksi
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description Muutosjohtaminen on organisaatioille tärkeä tehokkuutta ylläpitävä ja toimintoja kehittävä osa-alue alati muuttuvassa maailmassa. Nykypäivänä tämä korostuu etenkin tietojärjestelmäprojekteissa tiedon ja toimintojen siirtyessä yhä enenevissä määrin sähköisiksi kiihtyvän digitalisaation vuoksi. Tässä tutkimuksessa pyrittiin luomaan lisätietoa onnistumisen avaintekijöistä liittyen muutosjohtamiseen tietojärjestelmätieteissä. Tutkimustapana käytettiin laadullista haastattelututkimusta, jossa haastateltiin valikoituja muutosjohtamis- ja tietojärjestelmäasiantuntijoita. Kerättyä tietoa käytettiin muodostamaan onnistumisen avaintekijöitä muutosjohtamisessa tietojärjestelmätieteissä, joita verrattiin jo kirjallisuudessa tunnistettuihin onnistumisen avaintekijöihin. Tässä tutkimuksessa havaittiin usean jo tunnistetun onnistumisen avaintekijän olevan olennaisia, minkä lisäksi pystyttiin tunnistamaan uusia onnistumisen avaintekijöitä ja muita muutoshallinnan osa-alueita, joihin on tärkeä panostaa jotta tietojärjestelmiin liittyvä muutoshallinta on kokonaisuudessaan onnistunut. Lisäksi havaittiin, että organisaatiot eivät hyödynnä muutosjohtamisen malleja säännöllisellä tavalla, vaan jonkinlainen hallintamalli luodaan usein muutoskohtaisesti. Change management is a crucial part of organizations’ sustaining and refining activities in an ever-changing world. In the modern day, this fact is especially emphasized in information system projects, where increasing digitalization of information and services is the trend. In this thesis, additional knowledge was gathered via qualitative interviews with chosen change management and information systems specialists, on what change management activities are important from information systems viewpoint. The collected information was used to gather critical success factors (CSF) for change management in information systems, which were compared to the current understanding in the literature. This study found many of the currently recognized CSFs in information systems change management to be relevant, and revealed some additional CSFs and areas of interest in IS change management. In addition, utilization of change management models in information systems change management was noticed to be non-standard, with many organizations using ad hoc methods to manage a change endeavor.
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spellingShingle Korhonen, Aleksi Change management in information systems : viewpoints from a professional services firm change management model critical success factor change management in information systems Tietojärjestelmätiede Information Systems Science 601 menestystekijät muutos muutosjohtaminen muutosviestintä muutoksenhallinta organisaatiomuutokset muutosvastarinta success factors change change management (leadership) change management communication change management (control) organisational changes resistance to change
title Change management in information systems : viewpoints from a professional services firm
title_full Change management in information systems : viewpoints from a professional services firm
title_fullStr Change management in information systems : viewpoints from a professional services firm Change management in information systems : viewpoints from a professional services firm
title_full_unstemmed Change management in information systems : viewpoints from a professional services firm Change management in information systems : viewpoints from a professional services firm
title_short Change management in information systems
title_sort change management in information systems viewpoints from a professional services firm
title_sub viewpoints from a professional services firm
title_txtP Change management in information systems : viewpoints from a professional services firm
topic change management model critical success factor change management in information systems Tietojärjestelmätiede Information Systems Science 601 menestystekijät muutos muutosjohtaminen muutosviestintä muutoksenhallinta organisaatiomuutokset muutosvastarinta success factors change change management (leadership) change management communication change management (control) organisational changes resistance to change
topic_facet 601 Information Systems Science Tietojärjestelmätiede change change management (control) change management (leadership) change management communication change management in information systems change management model critical success factor menestystekijät muutoksenhallinta muutos muutosjohtaminen muutosvastarinta muutosviestintä organisaatiomuutokset organisational changes resistance to change success factors
url https://jyx.jyu.fi/handle/123456789/66914 http://www.urn.fi/URN:NBN:fi:jyu-201912185387
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