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[{"key": "dc.contributor.advisor", "value": "Siponen, Mikko", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Silvennoinen , Johanna", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Salom\u00e4ki, Sanna", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Pitk\u00e4nen, Salla", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-11-29T11:06:28Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-11-29T11:06:28Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/66581", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "K\u00e4ytett\u00e4vyys on ollut yksi j\u00e4rjestelm\u00e4kehityksen huomion kohteista jo vuosikymmeni\u00e4. Nyky\u00e4\u00e4n monille organisaatioille v\u00e4ltt\u00e4m\u00e4tt\u00f6mien toiminnanohjausj\u00e4rjestelmien k\u00e4ytett\u00e4vyyden tutkimus on kuitenkin v\u00e4h\u00e4isemp\u00e4\u00e4. Malleja toiminnanohjausj\u00e4rjestelmien k\u00e4ytett\u00e4vyyden arviointiin on tutkimuksessa esitetty vain v\u00e4h\u00e4n. T\u00e4m\u00e4n pro gradu -tutkielman tarkoituksena oli tarkastella, kuinka riitt\u00e4v\u00e4 olemassaoleva k\u00e4ytett\u00e4vyyden kriteerist\u00f6 on nykyaikaisen j\u00e4rjestelm\u00e4n k\u00e4ytett\u00e4vyyden arvioinnissa. Aineisto ker\u00e4ttiin kartoittamalla Valtion tieto- ja viestint\u00e4tekniikkakeskus Valtorin asiakastuen k\u00e4ytt\u00e4jien n\u00e4kemyksi\u00e4 toiminnanohjausj\u00e4rjestelm\u00e4 TOP:in k\u00e4ytett\u00e4vyydest\u00e4. Teoriataustassa perehdyt\u00e4\u00e4n lyhyesti toiminnanohjausj\u00e4rjestelm\u00e4n merkitykseen organisaation toiminnassa ja esitell\u00e4\u00e4n tutkimuksen kohteena olevan TOP-j\u00e4rjestelm\u00e4n toiminnallisuutta. Kirjallisuuskatsauksessa keskityt\u00e4\u00e4n hyv\u00e4n k\u00e4ytett\u00e4vyyden m\u00e4\u00e4rittelyyn ja sen tarkasteluun toiminnanohjausj\u00e4rjestelmiss\u00e4. Aineistonkeruussa nojattiin p\u00e4\u00e4asiassa laadullisiin tutkimusmenetelmiin hy\u00f6dynt\u00e4m\u00e4ll\u00e4 menetelmien triangulaatiota: aineisto ker\u00e4ttiin havainnoimalla, verkkokyselyll\u00e4 ja yksil\u00f6haastatteluilla. Verkkokyselyyn vastasi 39 ja haastatteluun osallistui 37 k\u00e4ytt\u00e4j\u00e4\u00e4, mink\u00e4 lis\u00e4ksi havainnoitiin k\u00e4ytt\u00e4jien viestint\u00e4\u00e4 yrityksen sis\u00e4isiss\u00e4 Skype-keskusteluryhmiss\u00e4. Aineistona k\u00e4ytettiin my\u00f6s TOP:ia k\u00e4ytt\u00e4vien tutkimuksen toteuttajien havaintoja. Ker\u00e4tyss\u00e4 aineistossa k\u00e4ytt\u00e4jien havaitsemia ongelmia olivat TOP-j\u00e4rjestelm\u00e4n haun vaikeak\u00e4ytt\u00f6isyys ja hakutulosten vaikeaselkoisuus, j\u00e4rjestelm\u00e4n ep\u00e4intuitiivisuus ja ep\u00e4loogisuus, hitaus sek\u00e4 asiakkaan tunnistamisen heikkous. J\u00e4rjestelm\u00e4 oli ensik\u00e4ytt\u00e4j\u00e4lle vaikeak\u00e4ytt\u00f6inen ja koulutusta j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00f6n pidettiin v\u00e4ltt\u00e4m\u00e4tt\u00f6m\u00e4n\u00e4. J\u00e4rjestelm\u00e4n sis\u00e4ll\u00e4 ei ollut my\u00f6sk\u00e4\u00e4n riitt\u00e4v\u00e4sti tietoa ty\u00f6teht\u00e4vist\u00e4 suoriutumiseen. Aineiston pohjalta t\u00e4ydennettiin toiminnanohjausj\u00e4rjestelm\u00e4n k\u00e4ytett\u00e4vyyden mallia uusilla komponenteilla: Tunnistaminen, Luokiteltavuus, Informatiivisuus, Loogisuus ja Luotettavuus. Tutkimustuloksia voidaan hy\u00f6dynt\u00e4\u00e4 toiminnanohjausj\u00e4rjestelmien suunnittelussa ja jo k\u00e4yt\u00f6ss\u00e4 olevien j\u00e4rjestelmien k\u00e4ytett\u00e4vyyden arvioinnissa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2019-11-29T11:06:28Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-11-29T11:06:28Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "152", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "k\u00e4ytett\u00e4vyyden kriteerit", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ERP", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Toiminnanohjausj\u00e4rjestelm\u00e4n k\u00e4ytett\u00e4vyys asiakastukiymp\u00e4rist\u00f6ss\u00e4: case Valtori", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201911295069", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytett\u00e4vyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "toiminnanohjausj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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