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[{"key": "dc.contributor.advisor", "value": "Halttunen, Veikko", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Haapaniemi, Karri", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-09-27T09:49:06Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-09-27T09:49:06Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/65668", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Palveluiden osuus markkinoilla kasvaa jatkuvasti. Palvelumuotoilu toimii ty\u00f6kaluna nykyaikaisten palveluiden suunnittelussa, sill\u00e4 se vastaa suunnittelun uusiin haasteisiin, kuten teknologian vaikutukseen ja sen tehokkaaseen hy\u00f6dynt\u00e4miseen palveluissa. Vaikka populaatiokohtaisten erojen vaikutus palveluille asetettaviin vaatimuksiin on noussut esiin tutkimuksessa, ei niit\u00e4 kuitenkaan tarkastella palvelumuotoilun menetelmiss\u00e4. T\u00e4m\u00e4n tutkielman tavoitteena on selvitt\u00e4\u00e4, mit\u00e4 tekij\u00f6it\u00e4 teknologian huomioivat palvelumuotoilumenetelm\u00e4t ottavat huomioon palvelun vaatimusm\u00e4\u00e4rittelyss\u00e4, ja miten populaation ominaispiirteiden huomioiminen muuttaisi suunnittelussa esiin tulevia vaatimuksia ja odotuksia, joita palvelulle asetetaan. Tutkimus suoritetaan kirjallisuuskatsauksena, jossa ensin selvitet\u00e4\u00e4n, mit\u00e4 palvelumuotoilulla tarkoitetaan ja millaisia menetelmi\u00e4 palvelumuotoilussa hy\u00f6dynnet\u00e4\u00e4n. Lis\u00e4ksi tutkimuksessa selvitet\u00e4\u00e4n, miten kulttuuritausta vaikuttaa asiakaskokemukseen ja palveluille asetettaviin vaatimuksiin, ja miten suunnittelussa huomioitavat tekij\u00e4t muuttuvat, kun vaatimusm\u00e4\u00e4rittelyss\u00e4 huomioidaan asiakkaan kulttuuritausta. Tutkielmassa vertaillaan kahden design science-tutkimusmetodologian mukaisesti suunnitellun palvelumuotoilumenetelm\u00e4n ja population targeted requirements acquisition -teorian huomioimia tekij\u00f6it\u00e4 tulosten saamiseksi. Tulosten perusteella kulttuuritaustan huomioiminen tuottaa syv\u00e4llisemp\u00e4\u00e4 ymm\u00e4rryst\u00e4 palvelulle asetettavista vaatimuksista ja odotuksista tietyll\u00e4 kulttuurialueella ja tuo siten selke\u00e4n lis\u00e4n nykyisiin palvelumuotoilun menetelmiin.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The market share of services increases continuously and service design answers\nto new challenges in design of services such as the effect and efficiency of technology. Even though the effect of populational differences to requirements and\nexpectations set on services has emerged in studies, those are not addressed in\nservice design methods. The aim of this thesis is to investigate, which factors\nare acknowledged by technology-based service design methods and how taking\npopulations characteristics into account in those methods would chance the\nemerging requirements and expectations during the design. This study is conducted as a literature review, in which the following will be investigated: what\ndoes the term service design mean, what type of methods are used in service\ndesign, how cultural background affects customer experience and expectations\nset on a service, and how the factors acknowledged in the design process vary,\nwhen cultural background is taken into account during requirements acquisition. In this thesis two methods, that were created following design science research methodology, will be compared against population targeted requirements acquisition theory, that acknowledges the role of cultural background\nduring requirements acquisition, based on the factors considered during the\ndesign process in order to achieve the goal of this study. Based on the results\ntaking cultural background into account during design produces a deeper understanding of the expectations and requirements set on a service in a specific\ncultural area and would therefore bring a clear addition to the current service\ndesign methods.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2019-09-27T09:49:06Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-09-27T09:49:06Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "32", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "palvelumuotoilumenetelm\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "MINDS", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "SD4VN", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "PTRA", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Populaation ominaispiirteiden huomioiminen digitaalisia elementtej\u00e4 sis\u00e4lt\u00e4vien palveluiden palvelumuotoilumenetelmiss\u00e4", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201909274278", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palvelumuotoilu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakaskokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "vaatimusm\u00e4\u00e4rittelyt", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "populaatiot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "s\u00e4hk\u00f6iset palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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