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[{"key": "dc.contributor.advisor", "value": "Mikkola, Leena", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Marttila, Tuulia", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-07-05T08:40:30Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-07-05T08:40:30Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/65000", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n maisterintutkielman tavoitteena oli ymm\u00e4rt\u00e4\u00e4 ty\u00f6yhteis\u00f6sovittelijoiden k\u00e4sityksi\u00e4 vuorovaikutusosaamisesta sovittelussa. Aihetta l\u00e4hestyttiin kolmen tutkimuskysymyksen avulla sovittelijoiden k\u00e4sityksi\u00e4 1) vuorovaikutusosaamisen osa-alueista ja ulottuvuuksista, 2) sovitteluun osallistuvien vuorovaikutusosaamisen merkityksest\u00e4 sek\u00e4 3) vuorovaikutusosaamisen kehitt\u00e4misest\u00e4. Tutkimuksen aineisto ker\u00e4ttiin seitsem\u00e4n ty\u00f6yhteis\u00f6sovittelijan teemahaastatteluina.\n\nTy\u00f6yhteis\u00f6sovittelu on ulkopuolinen interventio ty\u00f6yhteis\u00f6n konfliktilanteeseen. Sovittelun tavoitteena voi olla esimerkiksi konfiktinratkaisu, konfliktin osapuolten kuulluksi tuleminen tai osapuolten osaamisen kehitt\u00e4minen siten, ett\u00e4 heill\u00e4 on jatkossa paremmat valmiudet hallita konflikteja rakentavasti. Tutkimuksen tulosten perusteella sovittelua pidet\u00e4\u00e4n haastavana ja kuormittavana prosessina. Vuorovaikutusosaaminen n\u00e4htiin t\u00e4rke\u00e4n\u00e4 sovittelun etenemisen ja yksil\u00f6iden jaksamisen kannalta. Erityisen t\u00e4rke\u00e4n\u00e4 sovitteluprosessin onnistumisen kannalta pidettiin sovittelijan osaamista, mutta t\u00e4rke\u00e4n\u00e4 n\u00e4ytt\u00e4ytyi my\u00f6s sovittelun osapuolten ja johdon vuorovaikutusosaaminen, jotta sovittelussa opitut ja saavutetut asiat siirtyisiv\u00e4t ty\u00f6el\u00e4m\u00e4\u00e4n. Sovittelun osapuolten vuorovaikutusosaamisen koettiin vaikuttavan my\u00f6s vaatimuksiin sovittelijan vuorovaikutusosaamisesta: osapuolten heikon osaamisen n\u00e4htiin asettavan enemm\u00e4n vaatimuksia sovittelijalle. Keskeisen\u00e4 vuorovaikutusosaamisen ulottuvuutena sovittelussa pidettiin sovittelun osapuolten motivaatiota ja uskallusta osallistua vuorovaikutukseen. Yhten\u00e4 t\u00e4rke\u00e4n\u00e4 sovittelun tavoitteena n\u00e4htiin osapuolten vuorovaikutusosaamisen kehittyminen ja sovittelun n\u00e4htiin antavan mallin konfliktien k\u00e4sittelyihin jatkossa. Vuorovaikutusosaamisen kehitt\u00e4mist\u00e4 pidettiin jatkuvana prosessina.\n\nTuloksia voidaan hy\u00f6dynt\u00e4\u00e4 esimerkiksi ty\u00f6yhteis\u00f6sovittelijoiden kouluttamisessa. Lis\u00e4ksi haitallisten konfliktien ennaltaehk\u00e4isyss\u00e4 t\u00e4rke\u00e4n\u00e4 n\u00e4ytt\u00e4ytyy ty\u00f6yhteis\u00f6jen vuorovaikutusosaamisen kehitt\u00e4minen niin, ett\u00e4 konflikteja osattaisiin k\u00e4sitell\u00e4 ennen kuin sovittelulle olisi edes tarvetta. Vuorovaikutusosaamisesta ja viestint\u00e4k\u00e4ytt\u00e4ytymisest\u00e4 sovittelussa olisi mielenkiintoista ker\u00e4t\u00e4 lis\u00e4tietoa esimerkiksi havainnoimalla prosessia tai ker\u00e4\u00e4m\u00e4ll\u00e4 tietoa prosessista p\u00e4iv\u00e4kirjametodilla. Mielenkiintoista olisi my\u00f6s tutkia, kuinka sovittelussa mukana olleen ty\u00f6yhteis\u00f6n osaaminen kehittyy tai kehittyyk\u00f6 se sovitteluprosessin my\u00f6t\u00e4, ja kuinka sovittelussa opittu siirtyy ty\u00f6el\u00e4m\u00e4\u00e4n.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2019-07-05T08:40:30Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-07-05T08:40:30Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "69", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6yhteis\u00f6sovittelu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "vuorovaikutusosaaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Ty\u00f6yhteis\u00f6sovittelijoiden k\u00e4sityksi\u00e4 vuorovaikutusosaamisesta", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201907053586", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Kieli- ja viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Language and Communication Studies", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Puheviestint\u00e4", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Speech Communication", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "3132", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "viestint\u00e4", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "puheviestint\u00e4", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sovittelu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "konfliktit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "vuorovaikutus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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