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[{"key": "dc.contributor.advisor", "value": "Asunta, Laura", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Myllym\u00e4ki, Heidi", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-07-05T08:27:22Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-07-05T08:27:22Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/64997", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tutkielmassa tarkasteltiin viestinn\u00e4n ja vuorovaikutuksen roolia vammaissosiaality\u00f6n\nasiakkaan osallisuuden rakentumisessa. Tutkimuksen tarkoituksena oli selvitt\u00e4\u00e4, mitk\u00e4 viestinn\u00e4n ja vuorovaikutuksen tekij\u00e4t liittyv\u00e4t vammaissosiaality\u00f6n asiakkaan osallisuuden kokemukseen. Tutkimuskohteena oli vammaissosiaality\u00f6n piiriss\u00e4 tapahtuva viestint\u00e4 ja vuorovaikutus.\n\nOsallisuuden kokemus n\u00e4hd\u00e4\u00e4n t\u00e4ss\u00e4 tutkielmassa kytkeytyv\u00e4n yksil\u00f6n toimijuuteen, jonka edist\u00e4minen on t\u00e4rke\u00e4\u00e4 itsess\u00e4\u00e4n. Kokemuksen syntymiseen ei ole yksioikoista reitti\u00e4, vaan kirjallisuus painottaa monipuolisten osallistumisen mahdollisuuksien merkityst\u00e4. Teoriaosuudessa k\u00e4ytiin l\u00e4pi my\u00f6s julkisen sektorin ja sosiaalihuollon viestinn\u00e4n erityispiirteit\u00e4 niin lains\u00e4\u00e4d\u00e4nn\u00f6n kuin tieteellisen tutkimuksenkin n\u00e4k\u00f6kulmista. Lis\u00e4ksi teoriakatsauksessa esiteltiin s\u00e4rkym\u00e4tt\u00f6m\u00e4n viestinn\u00e4n (Luoma-aho 2014) periaatteita havainnollistamaan organisaatioiden muuttunutta toimintaymp\u00e4rist\u00f6\u00e4.\n\nTutkielman aineistona olivat kahdeksan vammaissosiaality\u00f6n asiakassuhteessa olevan\nhenkil\u00f6n haastattelut. Haastattelut toteutettiin teemahaastattelun menetelm\u00e4ll\u00e4 syksyn 2017 ja kev\u00e4\u00e4n 2018 aikana. Aineiston analyysi toteutettiin aineistol\u00e4ht\u00f6isell\u00e4 sis\u00e4ll\u00f6nanalyysill\u00e4. Osallisuuteen liittyv\u00e4t viestinn\u00e4n ja vuorovaikutuksen tekij\u00e4t olivat jaettavissa nelj\u00e4\u00e4n p\u00e4\u00e4luokkaan: (1) Asiakkaan asema, (2) Sosiaaliset verkostot, (3) Osallisuus tietoon ja sen jakamiseen sek\u00e4 (4) Poliittinen toimintaymp\u00e4rist\u00f6.\n\nTutkielman tuloksista k\u00e4vi ilmi, ett\u00e4 organisaation viestinn\u00e4n lis\u00e4ksi osallisuuden kokemukseen vaikuttavat my\u00f6s asiakkaan omat, ep\u00e4viralliset viestinn\u00e4n verkostot sek\u00e4 aktiivisuus j\u00e4rjest\u00f6toiminnassa. Aineiston mukaan vammaissosiaality\u00f6n viestint\u00e4 on niukkaa ja sit\u00e4 toteutetaan organisaatiol\u00e4ht\u00f6isiss\u00e4 diskursseissa. Tuloksissa oli huomionarvoista my\u00f6s se, ett\u00e4 lains\u00e4\u00e4d\u00e4nn\u00f6st\u00e4 huolimatta julkisen sektorin organisaatioiden viestinn\u00e4n koettiin mukautuvan organisaation taloudellisiin intresseihin. Johtajien ja ty\u00f6ntekij\u00f6iden arvot olivat haastateltavien mielest\u00e4 keskeinen edellytys osallisuutta rakentavan viestinn\u00e4n toteuttamisessa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The aim of this study was to examine, which factors in communication and interaction are connected to a customer\u2019s experience of participation in the context of disability services. The subject of this study was the customers\u2019 perceptions of the communication and interaction among disability services.\n\nIn this study the experience of participation is seen as connected to the agency of an individual. Promoting this agency is seen important in itself. There is no linear route to participation \u2013 the diversity of participation possibilities is emphasized in the literature. Also, the special features of communication in public sector and social care were discussed from the perspectives of academic research and national legislation. The princi-\nples of antifragile communication (Luoma-aho 2014) were presented to demonstrate the changes in organisations\u2019 evolved environments.\n\nThe data of this study was gathered by interviewing eight customers of disability services. The interviews were executed as theme interviews during fall 2017 and spring 2018. The data was analysed with the method of data-driven content analysis. The factors connected to the experience of involvement were grouped to four main categories; (1) Status of a customer, (2) Social networks, (3) Participation in knowledge sharing and\nproducing and (4) Political environment.\n\nThe results of this study show that in addition of organisation\u2019s communication, also personal networks of the customers were linked to the experience of participation. Referring to the results, the communication of a social care organisation is scarce, and its discourses are organisation-orientated. Notable was also that despite the legislation, social care organisations\u2019 communication was perceived as a subsidiary of the financial interests of the organisation. The values of leaders and employees were seen profound in building communication and interaction that foster inclusion.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2019-07-05T08:27:22Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-07-05T08:27:22Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "63", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "vammaissosiaality\u00f6", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Viestint\u00e4 osallisuuden l\u00e4ht\u00f6kohtana vammaissosiaality\u00f6ss\u00e4", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201907053583", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Viestinn\u00e4n johtaminen", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Corporate Communication", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "2043", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaality\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "osallisuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkinen sektori", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "viestint\u00e4", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "vammaispalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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