Examining the role of individuals’ emotions and cognitions in organizational IT implementation

Yksilön informaatioteknologian hyväksyntää ja käyttöä on tutkittu laajasti ja sen roolia onnistuneessa IT implementaatioprojektissa on tunnistettu. Vaikkakin sosiaaliset, kognitiiviset ja emotionaaliset seikat, jotka vaikuttavat tietoteknologian omaksumiseen ja käyttöön, on tutkittu jossain määri...

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Bibliografiset tiedot
Päätekijä: Aarrelampi, Iita-Maria
Muut tekijät: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2019
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/64092
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author Aarrelampi, Iita-Maria
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Aarrelampi, Iita-Maria Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Aarrelampi, Iita-Maria Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Aarrelampi, Iita-Maria
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description Yksilön informaatioteknologian hyväksyntää ja käyttöä on tutkittu laajasti ja sen roolia onnistuneessa IT implementaatioprojektissa on tunnistettu. Vaikkakin sosiaaliset, kognitiiviset ja emotionaaliset seikat, jotka vaikuttavat tietoteknologian omaksumiseen ja käyttöön, on tutkittu jossain määrin, on edelleen tilaa jatkotutkimukselle. Erityisesti liittyen siihen kuinka näihin seikkoihin voidaan vaikuttaa ulkopuolelta, esimerkiksi organisaation puolesta. Tämä tutkimus tarkastelee yksilöiden emootioiden ja kognitioiden roolia organisatorisessa IT implementaatiossa määrittelemällä käyttäjän käyttäytymisen näissä tilanteissa, selvittämällä kuinka käyttäytymiseen voidaan vaikuttaa ja kuinka onnistuneita nämä eri tavat ovat. Ensinnäkin pohjakirjallisuudesta on kerätty erilaisia tapoja vaikuttaa käyttäjän käyttäytymiseen. Kirjallisuudesta on valittu yhteensä kahdeksan erilaista tutkimusta, jotka ovat joko kognitiopohjaisia, emootiopohjaisia tai yhdistelevät molempia puolia. Näitä kirjallisuusosuudessa löydettyjä keinoja on myöhemmin peilattu empiirisen tutkimuksen tuloksiin. Tutkimuksen empiirinen osuus on toteutettu tutkimalla laaja-alaista tietojärjestelmän käyttöönottoprojektia suuressa teollisuusorganisaatiossa kahdessa eri kvalitatiivisessa haastattelukokonaisuudessa. Esihaastatteluissa on kerätty pohjatietoa itse projektista sekä kerätty jo käytettyjä keinoja käyttäjien käyttäytymiseen vaikuttamiseksi. Näihin yksilöhaastatteluihin osallistuvat ovat kuuluneet eri tavoin käyttöönottoprojektiin. Loppukäyttäjähaastatteluissa on taasen selvitetty miten erilaiset tavat vaikuttaa heihin ovat toimineet heidän mielestään. Tuloksissa näitä kirjallisuudesta sekä haastatteluista löytyneitä keinoja on vertailtu ja peilattu toisiinsa ja näin pyritty löytämään tärkeimmät keinot, ne keinot, jotka eivät ole toimineet sekä keinot joiden käyttöä tulee harkita. Tutkimus paljasti suuren yhtäläisyyden kirjallisuuden löydösten ja tutkitun projektin välillä. Koska loppukäyttäjät pääsääntöisesti kokivat kontrollin tunnetta muutostilanteessa ja näkivät uuden järjestelmän enemmän mahdollisuutena kuin uhkana, pääsääntöisesti loppukäyttäjien emotionaalinen reaktio käyttöönottoa kohtaan oli muutosta edistävää. Tutkimuksessa selvisi, että tärkein keino vaikuttaa käyttäjiin tutkitussa projektissa olivat pääkäyttäjät, jotka toimivat niin viestijöinä kuin kouluttajina. Myös yleisellä viestinnällä, koulutuksella ja järjestelmällä itsessään oli merkittävä rooli loppukäyttäjiin vaikutettaessa. The individual acceptance and use of information technology have been researched widely, and its role in succeeding in IT implementation project is recognized. Even though the social, cognitive and emotional aspects that influence the adoption and also use of IT are examined in some extent, there is still room for further research, especially how these factors can be influenced from outside, for example by the organization. This research examines the role of individuals’ emotions and cognitions in organizational IT implementation by defining user behavior in these situations, which way the behavior can be influenced and how successful these ways are. At first, different ways to influence the user behavior are collected from the literature where there are selected eight different research that is either cognitive-based, emotion-based or combining both factors. These found ways are later on mirrored with the findings from the empirical part of the research. This qualitative research has focused on one large-scale IT implementation project in a large industry organization. The research is executed with two types of interviews. The preliminary interviews are kept individually to a group of people from different positions in the implementation project to collect background information about the project itself and also to collect used ways to influence the end-users. The primary interviews are kept to end-users to find out how different ways to influence have succeeded by their mind. In the results, the ways that are found from literature and the ways that were found in the interviews are compared and mirrored to each other, and by this, there found which ways have been the most important, which ways have not worked and what needs to be considered when using them. The research revealed that there was actually rather a large similarity with the literature and the project that was examined. As the end-users mostly felt that they had control over the change and that the new system was more of an opportunity than threat the overall emotional reaction towards the implementation was promotion- focused. It was found that the most important influence had the key users as communicators and trainers. Also, general communication, training and the system itself had a significant role in influencing the end users.
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Vaikkakin \nsosiaaliset, kognitiiviset ja emotionaaliset seikat, jotka vaikuttavat \ntietoteknologian omaksumiseen ja k\u00e4ytt\u00f6\u00f6n, on tutkittu jossain m\u00e4\u00e4rin, on \nedelleen tilaa jatkotutkimukselle. Erityisesti liittyen siihen kuinka n\u00e4ihin \nseikkoihin voidaan vaikuttaa ulkopuolelta, esimerkiksi organisaation puolesta. \nT\u00e4m\u00e4 tutkimus tarkastelee yksil\u00f6iden emootioiden ja kognitioiden roolia \norganisatorisessa IT implementaatiossa m\u00e4\u00e4rittelem\u00e4ll\u00e4 k\u00e4ytt\u00e4j\u00e4n \nk\u00e4ytt\u00e4ytymisen n\u00e4iss\u00e4 tilanteissa, selvitt\u00e4m\u00e4ll\u00e4 kuinka k\u00e4ytt\u00e4ytymiseen voidaan \nvaikuttaa ja kuinka onnistuneita n\u00e4m\u00e4 eri tavat ovat. Ensinn\u00e4kin \npohjakirjallisuudesta on ker\u00e4tty erilaisia tapoja vaikuttaa k\u00e4ytt\u00e4j\u00e4n \nk\u00e4ytt\u00e4ytymiseen. Kirjallisuudesta on valittu yhteens\u00e4 kahdeksan erilaista \ntutkimusta, jotka ovat joko kognitiopohjaisia, emootiopohjaisia tai yhdistelev\u00e4t \nmolempia puolia. N\u00e4it\u00e4 kirjallisuusosuudessa l\u00f6ydettyj\u00e4 keinoja on my\u00f6hemmin \npeilattu empiirisen tutkimuksen tuloksiin. Tutkimuksen empiirinen osuus on \ntoteutettu tutkimalla laaja-alaista tietoj\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00f6nottoprojektia \nsuuressa teollisuusorganisaatiossa kahdessa eri kvalitatiivisessa \nhaastattelukokonaisuudessa. Esihaastatteluissa on ker\u00e4tty pohjatietoa itse \nprojektista sek\u00e4 ker\u00e4tty jo k\u00e4ytettyj\u00e4 keinoja k\u00e4ytt\u00e4jien k\u00e4ytt\u00e4ytymiseen \nvaikuttamiseksi. N\u00e4ihin yksil\u00f6haastatteluihin osallistuvat ovat kuuluneet eri \ntavoin k\u00e4ytt\u00f6\u00f6nottoprojektiin. 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This research examines the role of \nindividuals\u2019 emotions and cognitions in organizational IT implementation by \ndefining user behavior in these situations, which way the behavior can be \ninfluenced and how successful these ways are. At first, different ways to \ninfluence the user behavior are collected from the literature where there are \nselected eight different research that is either cognitive-based, emotion-based or \ncombining both factors. These found ways are later on mirrored with the findings \nfrom the empirical part of the research. This qualitative research has focused on \none large-scale IT implementation project in a large industry organization. The \nresearch is executed with two types of interviews. The preliminary interviews are \nkept individually to a group of people from different positions in the \nimplementation project to collect background information about the project itself \nand also to collect used ways to influence the end-users. 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spellingShingle Aarrelampi, Iita-Maria Examining the role of individuals’ emotions and cognitions in organizational IT implementation information system implementation organizational implementation user behavior user acceptance Tietojärjestelmätiede Information Systems Science 601 tietojärjestelmät kognitio tunteet käyttäjät muutos järjestelmät muutosjohtaminen data systems cognition emotions users change systems change management (leadership)
title Examining the role of individuals’ emotions and cognitions in organizational IT implementation
title_full Examining the role of individuals’ emotions and cognitions in organizational IT implementation
title_fullStr Examining the role of individuals’ emotions and cognitions in organizational IT implementation Examining the role of individuals’ emotions and cognitions in organizational IT implementation
title_full_unstemmed Examining the role of individuals’ emotions and cognitions in organizational IT implementation Examining the role of individuals’ emotions and cognitions in organizational IT implementation
title_short Examining the role of individuals’ emotions and cognitions in organizational IT implementation
title_sort examining the role of individuals emotions and cognitions in organizational it implementation
title_txtP Examining the role of individuals’ emotions and cognitions in organizational IT implementation
topic information system implementation organizational implementation user behavior user acceptance Tietojärjestelmätiede Information Systems Science 601 tietojärjestelmät kognitio tunteet käyttäjät muutos järjestelmät muutosjohtaminen data systems cognition emotions users change systems change management (leadership)
topic_facet 601 Information Systems Science Tietojärjestelmätiede change change management (leadership) cognition data systems emotions information system implementation järjestelmät kognitio käyttäjät muutos muutosjohtaminen organizational implementation systems tietojärjestelmät tunteet user acceptance user behavior users
url https://jyx.jyu.fi/handle/123456789/64092 http://www.urn.fi/URN:NBN:fi:jyu-201905222697
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