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[{"key": "dc.contributor.advisor", "value": "Per\u00e4l\u00e4, Piia", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Lahtinen, Anssi", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-03-11T09:00:04Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-03-11T09:00:04Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/63089", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4ss\u00e4 kandidaatin tutkielmassa k\u00e4sitell\u00e4\u00e4n kirjallisuuskatsauksena ik\u00e4\u00e4ntymisen vaikutusta k\u00e4ytt\u00e4j\u00e4kokemukseen verkkopankissa. Tutkielmassa tuodaan my\u00f6s esille keinoja, jolla k\u00e4ytt\u00e4j\u00e4kokemusta verkkopankin osalta voidaan parantaa. K\u00e4ytt\u00e4j\u00e4kokemusta mitataan j\u00e4rjestelm\u00e4n tunteisiin vetoamisen, helppok\u00e4ytt\u00f6isyyden, k\u00e4ytett\u00e4vyyden, hy\u00f6dyn, designin sek\u00e4 ihmisen ja teknologian v\u00e4lisen vuorovaikutuksen kautta. K\u00e4ytt\u00e4j\u00e4kokemukseen vaikuttavaa ik\u00e4\u00e4ntymisen tuomaa kognitiivista heikentymist\u00e4 voidaan huomata ainakin ty\u00f6muistin, pitk\u00e4aikaisen muistin, havainnointikyvyn, keskittymiskyvyn sek\u00e4 prosessoinnin resurssien osalta. N\u00e4iden seikkojen vuoksi ik\u00e4\u00e4ntyv\u00e4n v\u00e4est\u00f6n kognitiivinen kuorma verkkopankkia k\u00e4ytett\u00e4ess\u00e4 saattaa olla huomattavasti suurempi verrattuna nuorempaan k\u00e4ytt\u00e4j\u00e4kuntaan. Jatkuva kognitiivinen kuormitus aiheuttaa negatiivisia tunteita j\u00e4rjestelm\u00e4\u00e4 kohtaan, jonka vuoksi k\u00e4ytt\u00f6liittym\u00e4n tulee olla tarkoin suunniteltu. Yksinkertaistettu, helposti k\u00e4ytett\u00e4v\u00e4 rajapinta kuormittaa muistia sek\u00e4 visuaalisen tilan hahmotusta minimaalisesti, jolloin k\u00e4ytt\u00f6liittym\u00e4n kognitiivinen kuorma pienenee. Neutraaleilla v\u00e4reill\u00e4, sek\u00e4 j\u00e4rjestelm\u00e4n ulkoasun yhdenmukaistamisella voidaan pienent\u00e4\u00e4 kognitiivista kuormaa. Muistin kuormittamista voidaan helpottaa mm. helpottamalla navigointia, sek\u00e4 tuomalla k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4\u00e4n apuja mahdollisen seuraavan toiminnon suorittamiseksi. K\u00e4ytetyn teknologian t\u00e4ytyy my\u00f6s pysty\u00e4 luomaan onnistumisen tunne k\u00e4ytt\u00e4j\u00e4lle, jotta vanhojen tapojen muuttaminen mahdollistuu. J\u00e4rjestelm\u00e4n on my\u00f6s tuotava k\u00e4ytt\u00e4j\u00e4lleen konkreettista hy\u00f6ty\u00e4, jotta muutosvastarinta j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00e4 kohtaan pienenee. My\u00f6s palkintojen, kuten rahallisen hy\u00f6dyn lis\u00e4\u00e4minen edesauttaa teknologian omaksumista. N\u00e4iden seikkojen vuoksi verkkopankin k\u00e4ytt\u00f6liittym\u00e4n rajapinta tulee suunnitella niin, ett\u00e4 se on mahdollisimman helppok\u00e4ytt\u00f6inen sek\u00e4 selke\u00e4 my\u00f6s teknologiaan tottumattomalle k\u00e4ytt\u00e4j\u00e4lle.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "This bachelor\u2019s thesis is a literature review about the impact of aging on user experience in online banking. The thesis also introduces ways to improve the user experience of online banking. User experience is measured through systematization, ease of use, usability, utility, design and human-technology interaction. Aspects impacting user experience related to age-related cognitive declining can be found at least in working memory, long-term memory, perception, attention and processing resources. Due to these factors, the cognitive load of an aging user in the use of online banking may be significantly higher than that of a younger user. Continuous increase of the cognitive load causes negative emotions towards the system, which is why the user interface needs to be carefully designed. A simplified, easy-to-use interface loads memory and visual perception minimally, reducing the cognitive load regarding the user interface. In addition, neutral colors, as well as system layout alignment, can reduce the cognitive load. The cognitive load of memory can be facilitated for example by facilitating navigation and providing help to perform any of the wanted actions. The technology used must also pursue to create a sense of success, which makes changing of the old habits possible. The system must bring tangible benefits to its user to reduce the change resistance regarding adopting the new system. The addition of awards such as a financial benefit also contributes to the adoption of technology. For these reasons the online bank\u2019s interface should be designed so that it is as easy to use as possible and clear to also an unobtrusive user.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2019-03-11T09:00:03Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-03-11T09:00:04Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "33", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "kognitiivinen heikentyminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Ik\u00e4\u00e4ntymisen vaikutus k\u00e4ytt\u00e4j\u00e4kokemukseen verkkopankissa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201903111801", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatinty\u00f6", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytett\u00e4vyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "verkkopankit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4kokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ik\u00e4\u00e4ntyminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00f6liittym\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kognitiiviset prosessit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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