Guiding the UX design of IoT chatbots

Tämän Pro gradu -tutkielman tavoitteena on selvittää, mitkä periaatteet ohjaavat IoT-chatbot -käyttäjäkokemuksen suunnittelua ja kehitystä. Empiirisen tutkimuksen tuloksilla tutkielma luo suunnittelutieteen (Design Science) artefaktin, jonka tarkoituksena on toimia viitekehityksenä IoT-chatbotin käy...

Full description

Bibliographic Details
Main Author: Haavisto, Eero
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2019
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/63088
_version_ 1826225747784630272
author Haavisto, Eero
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Haavisto, Eero Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Haavisto, Eero Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Haavisto, Eero
datasource_str_mv jyx
description Tämän Pro gradu -tutkielman tavoitteena on selvittää, mitkä periaatteet ohjaavat IoT-chatbot -käyttäjäkokemuksen suunnittelua ja kehitystä. Empiirisen tutkimuksen tuloksilla tutkielma luo suunnittelutieteen (Design Science) artefaktin, jonka tarkoituksena on toimia viitekehityksenä IoT-chatbotin käyttäjäkokemuksen suunnittelussa. Lisäksi tutkimuksen tavoitteena on selvittää, miten chatbot, joka toimii yhdistävänä portaalina käyttäjän useiden IoT-laitteiden ohjaamiseen, voisi parantaa käyttäjäkokemuksen arvoa. Tutkielmassa tarkastellaan aiempaa kirjallisuutta, jonka perusteella määritetään aiheeseen liittyvät keskeiset käsitteet. Lisäksi tutkimuksessa tarkastellaan aiempien chatbot -toteutusten ja tutkimusten yleistä kirjallisuutta sekä tutkitaan, miten ohjata IoT chatbot -käyttäjäkokemusta. Tutkimus ehdottaa, että IoT-laitteet yhdistävä chatbotilla, joka ohjaa useita laitteita luonnollisella kielellä, on mahdollisuus tehdä IoT-laitteiden hallinnan käyttäjäystävällisemmäksi ja laajentaa uuden teknologian käyttäjäyleisöä. This thesis studies what are the principles to guide the design of an IoT chat-bot user experience (UX). With the empirical research, the thesis creates a Design Science artefact, which is designed to serve as a framework for guiding the user experience design of an IoT chatbot. In addition, it aims to find out how a chatbot acting as a unifying channel for controlling user’s multiple IoT devices could enhance the value of user experience. The thesis reviews previous literature to define the key concepts related to the subject. Moreover, the study will look at the literature of chatbot implementations and research in general and study how to guide the design of an IoT chatbot user experience. The thesis proposes that a unifying IoT chatbot controlling multiple devices in natural language could make managing IoT devices more convenient and user-friendly for the user, and widen the crowd of users of new technology.
first_indexed 2019-08-19T08:21:25Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.advisor", "value": "Tuunanen, Tuure", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Haavisto, Eero", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-03-11T08:54:03Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-03-11T08:54:03Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/63088", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n Pro gradu -tutkielman tavoitteena on selvitt\u00e4\u00e4, mitk\u00e4 periaatteet ohjaavat IoT-chatbot -k\u00e4ytt\u00e4j\u00e4kokemuksen suunnittelua ja kehityst\u00e4. Empiirisen tutkimuksen tuloksilla tutkielma luo suunnittelutieteen (Design Science) artefaktin, jonka tarkoituksena on toimia viitekehityksen\u00e4 IoT-chatbotin k\u00e4ytt\u00e4j\u00e4kokemuksen suunnittelussa. Lis\u00e4ksi tutkimuksen tavoitteena on selvitt\u00e4\u00e4, miten chatbot, joka toimii yhdist\u00e4v\u00e4n\u00e4 portaalina k\u00e4ytt\u00e4j\u00e4n useiden IoT-laitteiden ohjaamiseen, voisi parantaa k\u00e4ytt\u00e4j\u00e4kokemuksen arvoa. Tutkielmassa tarkastellaan aiempaa kirjallisuutta, jonka perusteella m\u00e4\u00e4ritet\u00e4\u00e4n aiheeseen liittyv\u00e4t keskeiset k\u00e4sitteet. Lis\u00e4ksi tutkimuksessa tarkastellaan aiempien chatbot -toteutusten ja tutkimusten yleist\u00e4 kirjallisuutta sek\u00e4 tutkitaan, miten ohjata IoT chatbot -k\u00e4ytt\u00e4j\u00e4kokemusta. Tutkimus ehdottaa, ett\u00e4 IoT-laitteet yhdist\u00e4v\u00e4 chatbotilla, joka ohjaa useita laitteita luonnollisella kielell\u00e4, on mahdollisuus tehd\u00e4 IoT-laitteiden hallinnan k\u00e4ytt\u00e4j\u00e4yst\u00e4v\u00e4llisemm\u00e4ksi ja laajentaa uuden teknologian k\u00e4ytt\u00e4j\u00e4yleis\u00f6\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "This thesis studies what are the principles to guide the design of an IoT chat-bot user experience (UX). With the empirical research, the thesis creates a Design Science artefact, which is designed to serve as a framework for guiding the user experience design of an IoT chatbot. In addition, it aims to find out how a chatbot acting as a unifying channel for controlling user\u2019s multiple IoT devices could enhance the value of user experience. The thesis reviews previous literature to define the key concepts related to the subject. Moreover, the study will look at the literature of chatbot implementations and research in general and study how to guide the design of an IoT chatbot user experience. The thesis proposes that a unifying IoT chatbot controlling multiple devices in natural language could make managing IoT devices more convenient and user-friendly for the user, and widen the crowd of users of new technology.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2019-03-11T08:54:03Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-03-11T08:54:03Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "59", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "virtual assistant", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "assistant system", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "chatbot", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "IoT", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "UX", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "design science", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "design principles", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Guiding the UX design of IoT chatbots", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201903111800", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4kokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00f6liittym\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "esineiden internet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "laitteet", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "users", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "user experience", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "user interfaces", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "Internet of things", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "devices", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_63088
language eng
last_indexed 2025-02-18T10:55:08Z
main_date 2019-01-01T00:00:00Z
main_date_str 2019
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/7327ae6f-5776-4820-9d81-8bbc3caf7b31\/download","text":"URN:NBN:fi:jyu-201903111800.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2019
record_format qdc
source_str_mv jyx
spellingShingle Haavisto, Eero Guiding the UX design of IoT chatbots virtual assistant assistant system chatbot IoT UX design science design principles Tietojärjestelmätiede Information Systems Science 601 käyttäjät käyttäjäkokemus käyttöliittymät esineiden internet laitteet users user experience user interfaces Internet of things devices
title Guiding the UX design of IoT chatbots
title_full Guiding the UX design of IoT chatbots
title_fullStr Guiding the UX design of IoT chatbots Guiding the UX design of IoT chatbots
title_full_unstemmed Guiding the UX design of IoT chatbots Guiding the UX design of IoT chatbots
title_short Guiding the UX design of IoT chatbots
title_sort guiding the ux design of iot chatbots
title_txtP Guiding the UX design of IoT chatbots
topic virtual assistant assistant system chatbot IoT UX design science design principles Tietojärjestelmätiede Information Systems Science 601 käyttäjät käyttäjäkokemus käyttöliittymät esineiden internet laitteet users user experience user interfaces Internet of things devices
topic_facet 601 Information Systems Science Internet of things IoT Tietojärjestelmätiede UX assistant system chatbot design principles design science devices esineiden internet käyttäjäkokemus käyttäjät käyttöliittymät laitteet user experience user interfaces users virtual assistant
url https://jyx.jyu.fi/handle/123456789/63088 http://www.urn.fi/URN:NBN:fi:jyu-201903111800
work_keys_str_mv AT haavistoeero guidingtheuxdesignofiotchatbots