Enforcing corporate citizenship through social media the role of shares, clicks, and likes in sustainability communications

This research presents how individual social media users perceive social media as a part of sustainability communications and examines whether these individuals consider organizational legitimacy and brand image being enforced through social media communications. During the recent years, web-based c...

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Main Author: Poutanen, Jenni
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2018
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/60551
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author Poutanen, Jenni
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Poutanen, Jenni Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Poutanen, Jenni Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Poutanen, Jenni
datasource_str_mv jyx
description This research presents how individual social media users perceive social media as a part of sustainability communications and examines whether these individuals consider organizational legitimacy and brand image being enforced through social media communications. During the recent years, web-based communications, especially the exponentially increased use of social media, has altered the communicational field tremendously, and whereas print media once stood, internet has now taken over and created an illusion of a panopticon. This study is built on the assumption that social media as one of the most dominant communication tools can be utilized in enforcing corporate legitimacy and sustainability due to its presumably evident transparency and ability to act in a role of a whistleblower and can therefore be considered as an essential part of sustainability communications. The study is based on analyzing perceptions of individual social media users, gained through a questionnaire distributed via different social media channels. The analysis was based on examining firstly the general information of the respondents; gender, age, educational and professional background, and social media usage, after which these attributes were cross-analyzed with the claims revealing how the respondents considered the relationship between social media, sustainability and corporate legitimacy. This aimed to examine the dependencies between the background information of the respondents and their perceptions and reveal whether there are dominant factors present that would affect the overall analysis. Though the study supports the research assumption, the analysis revealed that there is a strong correlation between the background of an individual and the relationship of how social media is perceived in sustainability. This thesis provides essential knowledge for corporations focusing on sustainability communications, and moreover, contributes to further research by providing initial data, and establishing grounds for continuing more in- depth analysis regarding the Holistic Stakeholder Mapping Model and legitimation theory.
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spellingShingle Poutanen, Jenni Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications sustainability corporate citizenship sustainability management Yritysten ympäristöjohtaminen Corporate Environmental Management 20425 yritykset kestävä kehitys viestintä legitimiteetti sosiaalinen media media kansalaismedia yritysvastuu sidosryhmät enterprises sustainable development communication legitimacy social media community media corporate responsibility stakeholder groups
title Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications
title_full Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications
title_fullStr Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications
title_full_unstemmed Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications
title_short Enforcing corporate citizenship through social media
title_sort enforcing corporate citizenship through social media the role of shares clicks and likes in sustainability communications
title_sub the role of shares, clicks, and likes in sustainability communications
title_txtP Enforcing corporate citizenship through social media : the role of shares, clicks, and likes in sustainability communications
topic sustainability corporate citizenship sustainability management Yritysten ympäristöjohtaminen Corporate Environmental Management 20425 yritykset kestävä kehitys viestintä legitimiteetti sosiaalinen media media kansalaismedia yritysvastuu sidosryhmät enterprises sustainable development communication legitimacy social media community media corporate responsibility stakeholder groups
topic_facet 20425 Corporate Environmental Management Yritysten ympäristöjohtaminen communication community media corporate citizenship corporate responsibility enterprises kansalaismedia kestävä kehitys legitimacy legitimiteetti media sidosryhmät social media sosiaalinen media stakeholder groups sustainability sustainability management sustainable development viestintä yritykset yritysvastuu
url https://jyx.jyu.fi/handle/123456789/60551 http://www.urn.fi/URN:NBN:fi:jyu-201812115050
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