Impact of value co-creation and co-destruction for digital consumer services a case study on activity tracking solutions

Tässä tutkielmassa tarkastellaan nykyistä markkinoiden tilannetta, jossa digitaalisen palvelut ovat muodostuneet merkittäväksi, ja merkitykseltään yhä kasvavaksi tuoteryhmäksi. Uusia digitaalisia sovelluksia, jotka hyödyntävät uusinta teknologiaa ilmestyy markkinoille kiihtyvää tahtia. Palvelullistu...

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Päätekijä: Raatikainen, Pasi
Muut tekijät: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2018
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/60405
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author Raatikainen, Pasi
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Raatikainen, Pasi Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Raatikainen, Pasi Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Raatikainen, Pasi
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description Tässä tutkielmassa tarkastellaan nykyistä markkinoiden tilannetta, jossa digitaalisen palvelut ovat muodostuneet merkittäväksi, ja merkitykseltään yhä kasvavaksi tuoteryhmäksi. Uusia digitaalisia sovelluksia, jotka hyödyntävät uusinta teknologiaa ilmestyy markkinoille kiihtyvää tahtia. Palvelullistuminen ja digitalisaatio ovat muokanneet tapoja, joilla arvoa asiakkailleen syntyy. Tämä tutkielma pyrkii tutkimaan sitä, kuinka sovellusten tuottajat ja kuluttajat toteuttavat arvon yhteisluontia. Toisaalta kirjallisuus koskien arvon yhteisluontia on ollut varsin positiivista. Hiljattain on kuitenkin tunnistettu, että arvon yhteisluonnilla on myös mahdollinen negatiivinen lopputulos: arvon yhteistuhoaminen. Tässä tutkielmassa pyritään myös syventämään tietämystä koskien tätä aihealuetta. Vastausten löytämiseksi tutkielman yhteydessä on toteutettu empiirinen tutkimus, jossa arvon yhteisluontia ja yhteistuhoamista tutkitaan aktiivisuutta mittaavien sovellusten parissa. This thesis studies the prevalent market situation where digitalized services have become the main offering. More and more new digital solutions utilizing the latest technological innovations are offered to consumers. This has created new ways to create value. This thesis aims to find answers on how digital consumer services establish value co-creation. In addition, since past literature has been overly positive about value co-creation a contribution is searched for to fill this research gap. This research gap includes studying the negative outcomes of a value co-creation process which leads up to value being destructed. In order to make a contribution and find answers, an empirical study is made where value co-creation and co-destruction with activity tracking solutions is studied.
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spellingShingle Raatikainen, Pasi Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions digital service value co-creation value co-destruction activity tracking Tietojärjestelmätiede Information Systems Science 601 palvelujärjestelmät arvonluonti asiakkaat käyttäjät palveluyritykset sähköiset palvelut service systems value creation customers users service businesses electronic services
title Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions
title_full Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions
title_fullStr Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions
title_full_unstemmed Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions
title_short Impact of value co-creation and co-destruction for digital consumer services
title_sort impact of value co creation and co destruction for digital consumer services a case study on activity tracking solutions
title_sub a case study on activity tracking solutions
title_txtP Impact of value co-creation and co-destruction for digital consumer services : a case study on activity tracking solutions
topic digital service value co-creation value co-destruction activity tracking Tietojärjestelmätiede Information Systems Science 601 palvelujärjestelmät arvonluonti asiakkaat käyttäjät palveluyritykset sähköiset palvelut service systems value creation customers users service businesses electronic services
topic_facet 601 Information Systems Science Tietojärjestelmätiede activity tracking arvonluonti asiakkaat customers digital service electronic services käyttäjät palvelujärjestelmät palveluyritykset service businesses service systems sähköiset palvelut users value co-creation value co-destruction value creation
url https://jyx.jyu.fi/handle/123456789/60405 http://www.urn.fi/URN:NBN:fi:jyu-201811304953
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