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[{"key": "dc.contributor.advisor", "value": "Pulkkinen, Mirja", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Heikkinen, Tiina", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2018-10-18T10:19:43Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2018-10-18T10:19:43Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2018", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/59867", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Asiakkaiden muuttuvat tarpeet ja odotukset sek\u00e4 kehittynyt teknologia ovat k\u00e4ynnist\u00e4neet maailmanlaajuisen digitaalisen murroksen. Digitalisaatio muuttaa yritysten kilpailuasetelmaa ja toimintaymp\u00e4rist\u00f6j\u00e4. Se edellytt\u00e4\u00e4 yrityksilt\u00e4 innovatiivista toimintaa, uudenlaista osaamista ja omaksumista. Digitalisaatiossa korostuu asiakasl\u00e4ht\u00f6isyyden merkitys. Yritysten on kehitett\u00e4v\u00e4 ja tarjottava entist\u00e4 nopeammin parempia palveluita. Teknologian kehittymisen seurauksena tapahtunut kilpailuymp\u00e4rist\u00f6n muutos on vaikuttanut my\u00f6s rahoitusalalla asiakkaiden k\u00e4yt\u00f6kseen. \r\nTutkimuksessa k\u00e4siteltiin tapausorganisaatiossa pilotoitua DevOps-toimintamallia, jota tutkimalla pyrittiin l\u00f6yt\u00e4m\u00e4\u00e4n haasteita, taustamekanismeja sek\u00e4 yksitt\u00e4isi\u00e4 kehityskohteita IT-palvelutuotannon yhdist\u00e4miseen. Tutkimus pohjautui tilanteeseen, jossa toimintamallia pyrit\u00e4\u00e4n edelleen kehitt\u00e4m\u00e4\u00e4n pilotin aikana kehityskohteiden ja palautteiden avulla. Ketter\u00e4n toimintamallin on tarkoitus laajentua organisaatiossa kattamaan kehitt\u00e4misen ja tuotannon toimintoja sek\u00e4 saada organisaation j\u00e4senet k\u00e4ytt\u00e4m\u00e4\u00e4n uutta toimintamallia ja sitoutumaan siihen.\r\nT\u00e4ss\u00e4 tutkimuksessa IT-palvelutuotannon ja DevOpsin yhdist\u00e4mist\u00e4 l\u00e4hestyttiin palveluntuotannon n\u00e4k\u00f6kulmasta rahoitusalalla. DevOpsin moniulotteisuudesta johtuen ketter\u00e4n toimintamallin sis\u00e4lt\u00f6 j\u00e4\u00e4 usein ep\u00e4selv\u00e4ksi. Organisaatioiden on vaikea k\u00e4ytt\u00f6\u00f6nottaa ketter\u00e4 toimintamalli, koska sen toteuttaminen voidaan tehd\u00e4 eri tavalla. T\u00e4m\u00e4n tutkimuksen tavoitteena oli muodostaa teoriaan ja empiiriseen osioon perustuen suosituksia eli suunnitte-luperiaatteita, jotka tarjoavat l\u00e4ht\u00f6kohtia palvelutuotannon huomioimiselle. Palvelutuotannossa halutaan ensisijaisesti varmistaa, ett\u00e4 tuotantoymp\u00e4rist\u00f6 on vakaa ja saatavilla. Tutkimusprosessi toteutettiin konstruktiivisella suunnit-telutieteen (Design Science) -menetelm\u00e4ll\u00e4, jossa tutkimuksen kohteeksi valittua ongelmaa kehitet\u00e4\u00e4n ja jalostetaan iteratiivisesti. T\u00e4m\u00e4n tutkimuksen ratkaisuna toimii tutkimuksen tuloksena syntyneet suunnitteluperiaatteet, jotka ker\u00e4\u00e4v\u00e4t yhteen tutkimuksesta nousseet t\u00e4rkeimm\u00e4t havainnot. Suunnitteluperiaatteita voidaan k\u00e4ytt\u00e4\u00e4 tukemaan ja kehitt\u00e4m\u00e4\u00e4n DevOps-toimintamallia, jossa eri tekij\u00e4t huomioimalla organisaatio voi saada IT-palvelutuotannon ja DevOpsin yhteensopivaksi.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The changing needs and expectations of customers as well as developing technology have triggered a worldwide digital transformation. Digitalization changes the competitive position and operating environments of companies by requiring innovative activities, new skills and user acceptance. Digitalization emphasizes the importance of a customer-driven approach. Service providers are face with a challenge of developing and offering better services at an increasing speed. This change in the competitive position has also affected customer behavior in the financial sector.\r\nThis study processed the DevOps model piloted in the case organization. The model was studied to find out the challenges, background mechanisms and also the individual development targets in combining IT service production. The research was based on a situation in which the model is being further developed during the pilot based on recommendations and feedback. DevOps, the agile model, is expected to cover both development and production operations and to engage members of the organization in using and committing to a new approach.\r\nIn this study, the integration of IT service production and a DevOps mindset was approached from a perspective of service production in the financial sector. Due to the multidimensional nature of DevOps, the content of the agile model often remains unclear and is at the same time difficult to implement in organizations because it can be done in many ways. The objective of this study was to provide recommendations based on theory and an empirical section providing the basis for considering the IT service production. The purpose of IT service production is to ensure the production environment\u2019s stability, availability and reliability.\r\nThe research process was carried out with the constructive design science (DS) method, where problem and solution were studied and processed iteratively. The results of this study include the design principles bringing together the most important observations related to recommendations. The recommendations can be used to support and develop the DevOps model. By considering the various factors of the model allows the organization to make its IT service operation and DevOps compatible.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Riitta Pitk\u00e4nen (rpitkane@jyu.fi) on 2018-10-18T10:19:43Z\r\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2018-10-18T10:19:43Z (GMT). No. of bitstreams: 0\r\n Previous issue date: 2018", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "72", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-palvelunhallinta", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ITSM", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-palvelutuotanto", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ITIL", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "perinteinen ja ketter\u00e4 IT", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "bimodaalinen IT", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "kahden nopeuden IT", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "DevOps", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "DevOps ja sen yhteensovittaminen IT-palvelutuotantoon", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": 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