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[{"key": "dc.contributor.advisor", "value": "J\u00e4rvenp\u00e4\u00e4, Marko", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Kuokkanen, Tiia", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2018-09-12T08:13:11Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2018-09-12T08:13:11Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2018", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/59478", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n pro gradu-tutkielman tavoitteena oli tutkia tuotanto sek\u00e4 j\u00e4lleenmyynnin toimialojen talouden KPI-mittareita ja niiden pohjalta m\u00e4\u00e4ritell\u00e4 toimialojen t\u00e4rkeimm\u00e4t menestystekij\u00e4t ja tyypillisimm\u00e4t suorituskykymittarit. Tavoitteena oli koota tutkimuksen toimialojen t\u00e4rkeimm\u00e4t menestystekij\u00e4t ja tyypillisimm\u00e4t suorituskykymittarit yhteen, jotta toimeksiantaja CGI Suomi Oy saa paremman ymm\u00e4rryksen n\u00e4iden toimialojen mittaristoista ja sit\u00e4 kautta pystyy kehitt\u00e4m\u00e4\u00e4n uutta palvelumuotoilua.\nTy\u00f6n metodina toimi konstruktiivinen tutkimus. Konstruktiivisen tutkimuksen tapaan m\u00e4\u00e4ritettiin aloilla k\u00e4ytetyt KPI-mittarit haastattelemalla aloilla toimivien yritysten avainhenkil\u00f6it\u00e4 tutkimuskysymyksen ratkaisemiseksi. Samalla ker\u00e4ttiin sellaista tietoa, jolla on tieteellisest\u00e4 merkityst\u00e4 palvelumuotoilun kehitt\u00e4miseksi.\nTutkimuksessa kartoitettiin my\u00f6s tapoja, joilla yritykset ovat kommunikoineet sek\u00e4 sitouttaneet KPI-mittarit eri organisaatiotasoille. Lis\u00e4ksi selvitettiin, miten usein mittareita kehitet\u00e4\u00e4n, kuka kehityksest\u00e4 p\u00e4\u00e4tt\u00e4\u00e4 ja miten tyytyv\u00e4isi\u00e4 t\u00e4ll\u00e4 hetkell\u00e4 yritykset ovat omiin mittareihinsa. Tutkimuksessa oli mukana 7 eri yrityst\u00e4 ja haastatteluita tehtiin seitsem\u00e4n.\nTutkimustuloksissa ilmeni jonkin verran samanlaisuuksia KPI-mittareissa, kuten jotkin KPI-mittarit toistuivat useamman kerran yrityksien v\u00e4lill\u00e4. Joillakin yrityksill\u00e4 oli k\u00e4yt\u00f6ss\u00e4\u00e4n my\u00f6s erikoisempia KPI-mittareita, jotka ovat t\u00e4ysin yrityskohtaisia. Kaikissa yrityksiss\u00e4 KPI-mittareita seurattiin, jollakin organisaatiotasolla, kuten esimerkiksi talousosastolla. L\u00e4hes kaikki yritykset olivat my\u00f6s sitouttaneet kaikki organisaatiotasot yrityksen strategiaan.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2018-09-12T08:13:10Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2018-09-12T08:13:11Z (GMT). No. of bitstreams: 0\n Previous issue date: 2018", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "71", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "KPI", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "key performance indicator", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "Power BI", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "suorituskykymittaristot", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "KPI-mittariston kartoittaminen tuotanto- ja j\u00e4lleenmyyntialalle", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201809124084", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Laskentatoimi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Accounting", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20421", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "mittarit (mittaus)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "toiminnanohjaus (organisaatiot)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tasapainotettu mittaristo", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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