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[{"key": "dc.contributor.advisor", "value": "Luoma, Eetu", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Hyt\u00f6nen, Otto", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2018-08-02T09:54:11Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2018-08-02T09:54:11Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2018", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/59088", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n tutkimuksen tarkoituksen on tutkia miten kompetenssi n\u00e4hd\u00e4\u00e4n IT-palveluhallinnan teht\u00e4viss\u00e4. Informaatioteknologian palveluhallinta n\u00e4hd\u00e4\u00e4n kykyn\u00e4 tukea organisaatiota sek\u00e4 avustaa hy\u00f6dynt\u00e4m\u00e4\u00e4n olemassa olevia resurssejaan eri liiketoimintaprosesseihin tai jo entuudestaan kehitt\u00e4m\u00e4\u00e4n organisaation omia informaatioteknologisia ty\u00f6teht\u00e4vi\u00e4. Kompetenssi organisaation sis\u00e4ll\u00e4 mahdollistaa organisaatiolle my\u00f6s avainaseman kilpailevilla markkinoilla. IT-kompetenssilla tarkoitetaan tiet\u00e4myst\u00e4, taitoja ja kykyj\u00e4. IT-alan kompetenssi perustuu nelj\u00e4st\u00e4 p\u00e4\u00e4kategoriasta: Henkil\u00f6kohtaiset piirteet, ammatilliset piirteet, liiketoiminnan tiet\u00e4mys ja tekninen tiet\u00e4mys. T\u00e4ss\u00e4 tutkimuksessa muodostetaankin oma viitekehys, jonka mukaan todistetaan mit\u00e4 kompetenssi IT-palveluhallinnan ty\u00f6teht\u00e4viss\u00e4 on. Tutkimuksen mukaan IT-palveluhallinnan ty\u00f6teht\u00e4viss\u00e4, kompetenssi n\u00e4hd\u00e4\u00e4n eniten ihmisten v\u00e4liset taidoissa, alaan liittyv\u00e4ss\u00e4 erikoistumisessa, organisatorisissa taidoissa, sovellusohjelmistoon liittyv\u00e4ss\u00e4 tiet\u00e4myksess\u00e4, ongelmanratkontaan liittyviss\u00e4 taidoissa, alaan liittyviss\u00e4 kehitys-menetelmiss\u00e4 ja analyyttisiss\u00e4 taidoissa. Tutkimus kuitenkin korostaa, ett\u00e4 jatko-tutkimuksia tulisi aiheesta tehd\u00e4, aineiston kontekstiin liittyvien vaikuttavien tekij\u00f6iden my\u00f6t\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The aim of this master\u2019s thesis is to study how competency is seen in information service management related work assignments. Information service management (ITSM) is seen as an ability support organization and benefits its resources for different business processes or help organization to develop its already exist-ing information technology work assignments. Competency, within organization, enables organization to acquire a key position in competing markets. Competency means combination of knowledge, skills and abilities. IT-competency can be divided in four different categories: Personal traits, professional skills, business knowledge and technical knowledge. In this study, a framework is developed from previous academic literature. With the help of the framework, this study aims to define how competency is seen in the information service management related work assignments. According this study, competency in ITSM related work is heavily concentrated in interpersonal skills, specialty in ITSM, organizational skills, knowledge in application software, problem-solving skills, ITSM related development methods and analytical skills. However the study emphasize that following studies should be conducted related the topic because of the context of the material used in the empirical part of the study.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Riitta Pitk\u00e4nen (rpitkane@jyu.fi) on 2018-08-02T09:54:11Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2018-08-02T09:54:11Z (GMT). No. of bitstreams: 0\n Previous issue date: 2018", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "39", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-palveluhallinta", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-kompetenssi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Kompetenssi informaatioteknologian palveluhallinta teht\u00e4viss\u00e4", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201808023726", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiantuntijuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tietotekniikkayritykset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "kompetenssi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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