Value co-creation in smart metering business

Tämän tutkimuksen tavoitteena on selvittää, mitä on asiakkaan kokema arvo ja miten arvon yhteisluominen tapahtuu älyverkkoliiketoiminnassa teknologiatoimittajan ja sen asiakkaiden välillä. Erityisesti tutkimuksessa keskitytään siihen, mitkä toimittajan kyvykkyydet ja toimintatavat edesaut...

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Main Author: Lehtonen, Liina
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2018
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/58894
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author Lehtonen, Liina
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Lehtonen, Liina Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Lehtonen, Liina Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Lehtonen, Liina
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description Tämän tutkimuksen tavoitteena on selvittää, mitä on asiakkaan kokema arvo ja miten arvon yhteisluominen tapahtuu älyverkkoliiketoiminnassa teknologiatoimittajan ja sen asiakkaiden välillä. Erityisesti tutkimuksessa keskitytään siihen, mitkä toimittajan kyvykkyydet ja toimintatavat edesauttavat arvon yhteisluomista. Tutkimus on laadullinen tapaustutkimus, jossa tutkitaan yhden teknologiatoimittajan ja sen asiakkaiden, joita ovat sähköverkkoyhtiöt ja palveluntarjoajat, välistä arvon yhteisluomista ja asiakkaiden kokemaan arvoa. Tuloksissa korostuu kaksi asiaa, jotka asiakkaat nimeävät tärkeimmiksi arvon yhteisluomisen mahdollistajiksi. Tärkein on luottamuksellinen suhde osapuolten välillä, joka on kehittynyt vuosien yhteistyön tuloksena. Toinen on toimittajan ymmärrys asiakkaan liiketoiminnasta ja kyky luoda innovatiivisiä ratkaisuja asiakkaan tarpeisiin. Main goal of this study is to clarify what capabilities and interactive practices between the technology supplier and its customers enable and support value co-creation in smart metering context. Additional research topics are perceived value of customers and comparison of relationship and value co-creation with two different customer groups: service providers and distribution system operators (DSO). This is a case study where case company is a smart metering technology supplier. Results of this study highlight two things that customers name as key enablers for value co-creation. One is a trusted relationship which has evolved over years and enables open co-operation between partners. Other is the supplier’s understanding on customer’s business and capability to build innovative solutions to fulfill their needs.
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spellingShingle Lehtonen, Liina Value co-creation in smart metering business value co-creation smart metering S-D logic customer value Markkinointi Marketing 20423 liiketoimintaprosessit sähkönjakelu suhdemarkkinointi business processes distribution of electricity relationship marketing
title Value co-creation in smart metering business
title_full Value co-creation in smart metering business
title_fullStr Value co-creation in smart metering business Value co-creation in smart metering business
title_full_unstemmed Value co-creation in smart metering business Value co-creation in smart metering business
title_short Value co-creation in smart metering business
title_sort value co creation in smart metering business
title_txtP Value co-creation in smart metering business
topic value co-creation smart metering S-D logic customer value Markkinointi Marketing 20423 liiketoimintaprosessit sähkönjakelu suhdemarkkinointi business processes distribution of electricity relationship marketing
topic_facet 20423 Marketing Markkinointi S-D logic business processes customer value distribution of electricity liiketoimintaprosessit relationship marketing smart metering suhdemarkkinointi sähkönjakelu value co-creation
url https://jyx.jyu.fi/handle/123456789/58894 http://www.urn.fi/URN:NBN:fi:jyu-201807103513
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