Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa

Julkisen sektorin digitalisaatio on edennyt kehittyneissä maissa sähköisestä arkistoinnista ja prosessien tehostamisesta kohti kansalaisille ja muille sidosryhmille suunnattujen palveluiden digitalisoimista. Laajempaan visioon kuuluu päätöksenteon läpinäkyvyyden, tiedon vapauden ja demokraattisen va...

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Main Author: Pakola, Henri
Other Authors: Informaatioteknologian tiedekunta, Informaatioteknologia, University of Jyväskylä, Jyväskylän yliopisto
Format: Bachelor's thesis
Language:fin
Published: 2018
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/57781
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author Pakola, Henri
author2 Informaatioteknologian tiedekunta Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto
author_facet Pakola, Henri Informaatioteknologian tiedekunta Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto Pakola, Henri Informaatioteknologian tiedekunta Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto
author_sort Pakola, Henri
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description Julkisen sektorin digitalisaatio on edennyt kehittyneissä maissa sähköisestä arkistoinnista ja prosessien tehostamisesta kohti kansalaisille ja muille sidosryhmille suunnattujen palveluiden digitalisoimista. Laajempaan visioon kuuluu päätöksenteon läpinäkyvyyden, tiedon vapauden ja demokraattisen vaikuttamisen parantaminen informaatioteknologian keinoin. Tämä eGovernmentiksi kutsuttu konsepti on viety myös Afrikkaan, jossa sen odotetetaan parhaimmillaan vähentävän korruptiota ja edistävän kansalaisten tasa-arvoista vaikuttamista. Hankkeista kuitenkin valtaosa epäonnistuu kokonaan tai osittain. Syyksi on esitetty länsimaisen konseptin sovittamista afrikkalaiseen kontekstiin sellaisenaan ilman todellisen toimintaympäristön huomioimista. Lisäksi sen tuomat hyödyt jakautuvat epätasaisesti syventäen Afrikan sisäistä digitaalista kuilua. Tutkielmani pyrkii selvittämään niitä afrikkalaisen toimintaympäristön erityispiirteitä, jotka tekevät julkisen sektorin palveluiden digitalisaatiostrategian implementoinnista haasteellista. Näitä ovat strategisesta näkökulmasta muun muassa heikko ICT-infrastruktuuri, matala koulutustaso ja digitaalisille palveluille heikosti soveltuva julkishallinnon kulttuuri. Public sector digitalization has in developed countries moved from electronic archieving and optimizing of processes to digitalization of services directed to citizens and other stakeholders. The broader vision targets at improvements in transparency of decision making, freedom of information and democracy with the help of ICT. This concept, coined as eGovernment, has also been taken to Africa where it could at best decrease corruption and advance equality of democratic influence amongst citizens. However a major proportion of such undertakings have failed either fully or partially. One proposed reason for this is that the Western originated model is being applied as such, without adaptation to the actual local conditions. Furthermore the benefits are being spread unequally amongst the citizens thus deepening the digital divide. This thesis attempts to clarify the special characteristics of the operational environment in Africa that make successful implementation of eGovernment-strategy so challenging. From a strategic perspective these are weak ICT-infrastructure, low level of know-how and unsuitable organizational culture among others.
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spellingShingle Pakola, Henri Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa sähköinen julkishallinto digivalmius digitalisaatio Afrikka kehittyvät maat Tietojärjestelmätiede
title Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa
title_full Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa
title_fullStr Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa
title_full_unstemmed Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa
title_short Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa
title_sort strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa afrikan maissa
title_txtP Strategiset haasteet julkisen sektorin palveluiden digitalisaatiossa Afrikan maissa
topic sähköinen julkishallinto digivalmius digitalisaatio Afrikka kehittyvät maat Tietojärjestelmätiede
topic_facet Afrikka Tietojärjestelmätiede digitalisaatio digivalmius kehittyvät maat sähköinen julkishallinto
url https://jyx.jyu.fi/handle/123456789/57781 http://www.urn.fi/URN:NBN:fi:jyu-201804262383
work_keys_str_mv AT pakolahenri strategisethaasteetjulkisensektorinpalveluidendigitalisaatiossaafrikanmaissa