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[{"key": "dc.contributor.advisor", "value": "Husso, Marita", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Virkki, Tuija", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Manninen, Salla", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2018-01-29T15:26:59Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2018-01-29T15:26:59Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1818677", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/56940", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4ss\u00e4 pro gradu -tutkielmassa tarkastelen asiakasv\u00e4kivallan j\u00e4lkik\u00e4sittely\u00e4 sosiaalialalla\r\nSuomessa. Aineistoni on ker\u00e4tty verkkokyselyll\u00e4 Sosiaalialan korkeakoulutettujen\r\nammattij\u00e4rjest\u00f6 Talentian j\u00e4senist\u00f6lt\u00e4 syksyll\u00e4 2016. Vastauksia kertyi 706, joista analyysiin sis\u00e4llytettiin 704. Aineistoni on sek\u00e4 m\u00e4\u00e4r\u00e4llinen ett\u00e4 laadullinen, joten analyysi on tehty hy\u00f6dynt\u00e4en molempien p\u00e4\u00e4suuntausten tutkimusmenetelmi\u00e4.\r\n\r\nAineiston analyysissa on k\u00e4ytetty ristiintaulukointia ja keskiarvovertailua tilastollisine\r\ntesteineen, logistista regressioanalyysia sek\u00e4 laadullista sis\u00e4ll\u00f6nanalyysia. Tutkielmassani kysyn, kuinka yleist\u00e4 ja millaista asiakasv\u00e4kivallan j\u00e4lkik\u00e4sittely on. Tarkastelen my\u00f6s j\u00e4lkik\u00e4sittelyn mahdollisia yhteyksi\u00e4 ty\u00f6hyvinvointiin. Lopuksi syvenn\u00e4n analyysia laadullisen aineiston avulla ja kartoitan sit\u00e4, millaista j\u00e4lkik\u00e4sittely\u00e4 vastaajat toivoisivat. Laadullisessa sis\u00e4ll\u00f6nanalyysissa hy\u00f6dynn\u00e4n P\u00e4ivi Rauramon ty\u00f6hyvinvoinnin portaat - mallia, joka pohjautuu Abraham Maslow\u2019n tarvehierarkiaan. \r\n\r\nTutkielmani tulosten mukaan asiakasv\u00e4kivaltatilanteista noin 60 % k\u00e4sitell\u00e4\u00e4n ja k\u00e4sittelyn todenn\u00e4k\u00f6isyytt\u00e4 ennustavat parhaiten v\u00e4kivallan tapahtumistiheys ty\u00f6paikalla, v\u00e4kivaltatilanteen vakavuus ja tilanteen raportoiminen. Aineistoni mukaan yleisimmin v\u00e4kivaltatilanteet k\u00e4sitell\u00e4\u00e4n ep\u00e4virallisesti kollegoiden kanssa keskustellen, mik\u00e4 koetaan my\u00f6s hy\u00f6dylliseksi. Virallisempia j\u00e4lkik\u00e4sittelytapoja k\u00e4ytet\u00e4\u00e4n harvemmin. Aineistosta k\u00e4y ilmi, ett\u00e4 virallisemmat j\u00e4lkik\u00e4sittelytavat nostavat ty\u00f6tyytyv\u00e4isyytt\u00e4 ja ty\u00f6n mielekkyytt\u00e4. Stressi\u00e4 sen sijaan laskee j\u00e4lkik\u00e4sittelytavoista ainoastaan ep\u00e4virallinen keskustelu kollegoiden kesken. \r\n\r\nAineistossani noin kolmasosa j\u00e4i asiakasv\u00e4kivaltatilanteen j\u00e4lkeen kaipaamaan tukea ja heist\u00e4 noin puolet kaipasi enemm\u00e4n tukea esimiehelt\u00e4. Laadullisen analyysin tulokset osoittavat, ett\u00e4 esimiehen tulisi olla aktiivisempi v\u00e4kivaltatilanteen j\u00e4lkeen, j\u00e4lkik\u00e4sittelyn tulisi olla systemaattisempaa ja toimintaohjeiden tulisi olla selke\u00e4t. My\u00f6s ty\u00f6yhteis\u00f6lt\u00e4 toivotaan my\u00f6t\u00e4tuntoisempaa ja ymm\u00e4rt\u00e4v\u00e4isemp\u00e4\u00e4 suhtautumista v\u00e4kivaltatilanteessa olleita kohtaan. Keskeinen sis\u00e4ll\u00f6nanalyysissa jokaisessa teemassa nouseva tulos on se, ett\u00e4 asiakasv\u00e4kivalta on tiedostettava, siit\u00e4 on puhuttava ja siihen on puututtava asianmukaisella vakavuudella.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Salla Manninen (samaalma) on 2018-01-29 15:26:58.193832. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2018-01-29T15:26:58Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201801291367.pdf: 2664781 bytes, checksum: 6448b435d777298e9d4b0633b38aad25 (MD5)\r\nlicense.html: 4868 bytes, checksum: 56973a06717c8102a819d2de2116b6e0 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2018-01-29T15:26:59Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201801291367.pdf: 2664781 bytes, checksum: 6448b435d777298e9d4b0633b38aad25 (MD5)\r\nlicense.html: 4868 bytes, checksum: 56973a06717c8102a819d2de2116b6e0 (MD5)\r\n Previous issue date: 2017", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (121 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakasv\u00e4kivalta", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "j\u00e4lkik\u00e4sittely", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "sosiaaliala", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6hyvinvointi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "stressi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Asiakasv\u00e4kivallan j\u00e4lkik\u00e4sittely sosiaalialalla : j\u00e4lkik\u00e4sittelyn yleisyys ja sen yhteys ty\u00f6hyvinvointiin", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201801291367", "language": null, "element": "identifier", 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