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[{"key": "dc.contributor.advisor", "value": "Mikkola, Leena", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Salonen, Margareta", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2017-12-19T08:44:51Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2017-12-19T08:44:51Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1809936", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/56419", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Konfliktit ty\u00f6yhteis\u00f6n teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa.\r\n\r\nT\u00e4m\u00e4n tutkielman tavoitteena oli kuvata ty\u00f6ntekij\u00f6iden havaintoja konflikteista, jotka ilmeniv\u00e4t ty\u00f6paikkojen teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa. Ty\u00f6ntekij\u00f6iden havaintoihin pohjaten tutkielma pyrki kasvattamaan ymm\u00e4rryst\u00e4 ty\u00f6el\u00e4m\u00e4ss\u00e4 ja teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa ilmenevist\u00e4 konflikteista etsim\u00e4ll\u00e4 vastauksia siihen, millaisia syit\u00e4, seurauksia ja lopputuloksia konflikteilla on ty\u00f6yhteis\u00f6jen teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa. Konfliktien ja niiden hallintakeinojen ymm\u00e4rt\u00e4minen on t\u00e4rke\u00e4\u00e4 ty\u00f6yhteis\u00f6ille ja niiss\u00e4 toimiville ty\u00f6yhteis\u00f6n j\u00e4senille. Tutkielman menetelm\u00e4n\u00e4 k\u00e4ytettiin teoriasidonnaista laadullista sis\u00e4ll\u00f6nanalyysi\u00e4 ja aineisto ker\u00e4ttiin yhdeks\u00e4ll\u00e4 teemahaastattelulla. Kaikkien haastateltavien ty\u00f6ss\u00e4 k\u00e4ytettiin teknologiav\u00e4litteist\u00e4 vuorovaikutusta p\u00e4ivitt\u00e4in ja teknologiav\u00e4litteisen viestinn\u00e4n roolia pidettiin heid\u00e4n ty\u00f6paikoillaan keskeisen\u00e4. Tutkielman tulosten perusteella n\u00e4ytt\u00e4\u00e4 silt\u00e4, ett\u00e4 konfliktien syit\u00e4 ja seurauksia selitt\u00e4v\u00e4t yksil\u00f6tekij\u00e4t, vuorovaikutustekij\u00e4t, ty\u00f6ymp\u00e4rist\u00f6tekij\u00e4t sek\u00e4 teknologiav\u00e4litteiset tekij\u00e4t. Konflikteja aiheutti ja niiden syin\u00e4 n\u00e4htiin ty\u00f6yhteis\u00f6n teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa suhde-, teht\u00e4v\u00e4-, ja prosessitasoilla ilmenneit\u00e4 konflikteja. Konfliktien seuraukset n\u00e4kyiv\u00e4t puolestaan ty\u00f6yhteis\u00f6n teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa suhdetason konflikteina, joita ovat muun muassa erimielisyydet henkil\u00f6kohtaisella tasolla sek\u00e4 t\u00f6ihin kuulumattomissa asioissa. Tuloksista ilmenee, ett\u00e4 ty\u00f6paikoilla on sek\u00e4 positiivisia ett\u00e4 negatiivisia konflikteja. Merkityksellist\u00e4 on, ett\u00e4 vaikka suhdekonflikteilla oli suhteellisen paljon kielteisi\u00e4 seurauksia ty\u00f6paikkojen teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa, kuitenkin osalla suhdekonflikteista oli my\u00f6s my\u00f6nteisi\u00e4 seurauksia. Tutkielman tulokset osoittavat, ett\u00e4 konfliktit ja erityisesti suhdekonfliktit syntyv\u00e4t ty\u00f6ntekij\u00f6iden yleisess\u00e4 vuorovaikutuksessa. Konfliktien koetaan vaikuttavan ty\u00f6paikan vuorovaikutussuhteisiin, erityisesti teknologiav\u00e4litteisen vuorovaikutuksen osalta. Konflikteilla oli erilaisia lopputuloksia: konfliktitilanteet joko eskaloituivat, purkautuivat tai ne olivat j\u00e4\u00e4neet stabiiliin tilaan. Eskaloituneissa konfliktitilanteissa konfliktinhallintatyylein\u00e4 k\u00e4ytettiin v\u00e4lttely\u00e4, my\u00f6nnyttely\u00e4 ja passiivis-aggressiivisuutta. Purkautuneissa konfliktitilanteissa k\u00e4ytettiin kolmannen osapuolen apua, integrointia ja tunteiden ilmaisua. Stabiileissa konfliktitilanteissa konfliktinhallinnan keinoina k\u00e4ytettiin v\u00e4lttely\u00e4 ja my\u00f6nnyttely\u00e4. Konfliktien lopputulokset n\u00e4kyiv\u00e4t ty\u00f6yhteis\u00f6n vuorovaikutuksessa ja ty\u00f6ymp\u00e4rist\u00f6\u00f6n sek\u00e4 teknologiav\u00e4litteisyyteen liittyviss\u00e4 asioissa. Haastateltavien n\u00e4kemyksien perusteella my\u00f6s viestint\u00e4teknologian avulla, erityisesti s\u00e4hk\u00f6postissa, k\u00e4yty vuorovaikutus aiheutti konflikteja tai oli osa syy niiden syntymiseen. Lis\u00e4ksi voidaan todeta konfliktien seurausten olevan n\u00e4ht\u00e4viss\u00e4 s\u00e4hk\u00f6posteissa, sosiaalisessa mediassa, videokeskusteluissa sek\u00e4 pikaviestimiss\u00e4. Tutkielman tulokset auttavat ymm\u00e4rt\u00e4m\u00e4\u00e4n ty\u00f6paikkojen teknologiav\u00e4litteisess\u00e4 vuorovaikutuksessa ilmenevi\u00e4 konflikteja. Tulosten perusteella voidaan ennakoida ty\u00f6yhteis\u00f6jen teknologiav\u00e4litteisen vuorovaikutuksen konflikteja ja hy\u00f6dynt\u00e4\u00e4 niiden erilaisia hallintatapoja.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The aim of this study was to describe employees' perceptions of conflicts in workplaces when technology-mediated communication (TMC) is utilized. Through participants' perceptions, this study helps to explain the phenomenon of conflict in the contexts of workplace and technology-mediated communication. This research sought answers to the origins (causes), consequences (effects), and final results conflicts have in workplaces when utilizing technology-mediated communication as understanding conflicts and their management is significant to workplaces and their employees. As various individuals spend several hours in workplaces on a daily basis, it is important to understand conflicts and their management. The research was conducted by collecting theme interviews of nine different participants and theory-driven qualitative content analysis was used to analyze the collected data. All the participants utilized TMC in their daily work and the role of TMC is pivotal in their workplaces. Based on the results of this study, causes and effects of conflicts are seen in individual, social interaction, work environmental and technology-mediated levels. Conflict types that caused and were seen to be the reasons for conflicts in TMC were on relational, task, and process levels. As for the effects of conflicts, in workplaces\u2019 TMC only relational conflict types were seen as effects. Relational conflicts, such as disagreements over personal issues, are not directly work-related. This study shows that both kinds of conflicts, positive and negative, emerge in workplaces. Even though negative effects of relational conflicts were relatively wide, it is significant that some of the relational conflicts ended with positive results in the context of technology-mediated workplaces. This study also shows, conflicts, especially relational ones, are born in employees\u2019 overall social interaction and they affect social interaction in the workplace, and especially technology-mediated interaction. Conflicts had different kinds of final results, outcomes: escalation, de-escalation, and stabilization. Conflict management styles that appeared in conflict escalation are avoiding, dominating, and passive-aggressive. The management styles that were used in de-escalation are third-party help, integrating, and emotional expression, and in conflict stabilization avoiding and obliging. The final results of conflicts were seen in workplaces\u2019 social interaction and in issues that are related to work environmental and technology-mediated factors. The findings of this study show, social interaction via communication technology and especially via email is wholly, or in part, common and remains a surprisingly popular conflict cause. E-mail is also a medium wherein effects of technology-mediated conflicts are seen. Additionally, the effects of conflicts\u2019 are also seen in social media, video conversations, and instant messages. Results of this study help to understand conflicts that occur in workplaces\u2019 technology-mediated communication. Based on these results, it is possible to anticipate the kinds of conflicts that occur in technology-mediated communication and to utilize their different kinds of management styles.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Margareta Salonen (marsalon) on 2017-12-19 08:44:51.402080. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2017-12-19T08:44:51Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201712194772.pdf: 757690 bytes, checksum: 9c9b8d704c654096d7b5c22800807924 (MD5)\r\nlicense.html: 4824 bytes, checksum: f09ad556f453434c514a0acd984bb6de (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2017-12-19T08:44:51Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201712194772.pdf: 757690 bytes, checksum: 9c9b8d704c654096d7b5c22800807924 (MD5)\r\nlicense.html: 4824 bytes, checksum: f09ad556f453434c514a0acd984bb6de (MD5)\r\n Previous issue date: 2017", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (83 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "conflict types", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "conflict cycle", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "conflict management", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "technology-mediated communication", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "work life", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "communication", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Conflicts in workplace in technology-mediated communication", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", 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