Ethical dilemmas as professional challenge case study on management in reception centers in Finland

This study examined what kinds of ethical dilemmas managers working in reception centers in Finland have encountered as well as what kinds of strategies they applied in ethically challenging situations, and finally, what ethical dimensions the strategies included. This specific topic has not been in...

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Main Author: Okkonen, Ida
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2017
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/55597
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author Okkonen, Ida
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet University of Jyväskylä Jyväskylän yliopisto
author_facet Okkonen, Ida Kauppakorkeakoulu School of Business and Economics Taloustieteet University of Jyväskylä Jyväskylän yliopisto Okkonen, Ida Kauppakorkeakoulu School of Business and Economics Taloustieteet University of Jyväskylä Jyväskylän yliopisto
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description This study examined what kinds of ethical dilemmas managers working in reception centers in Finland have encountered as well as what kinds of strategies they applied in ethically challenging situations, and finally, what ethical dimensions the strategies included. This specific topic has not been investigated before, thus, this study aimed to theoretically and empirically examine it. Theoretical framework bases on Geva’s (2006) typology of ethical dilemmas, Jones’ (1991) issue- contingent model of moral intensity, and Rahim & Bonoma’s (1979) model of the styles of handling interpersonal conflict. The study is qualitative in nature, and was conducted by interviewing ten (10) managers working in reception centers in Finland. Interviews were semi-structured thematic interviews where a critical incident technique had a vital role (Flanagan, 1954). The results revealed that most of the interviewed managers encountered ethical dilemmas that were related to termination of reception services, as only one manager’s ethical dilemma was related to termination of employment relationship. One manager had not encountered any ethical dilemmas, thus, termination of reception services had evoked some kind of ethical pondering. Moral intensity was found to be influencing ethical evaluation and ethical decision making. Furthermore, most of the managers did not seem to struggle with interpersonal ethical conflicts, but rather with general policies against governmental institutions. Managers’ ethical decision making revealed four applied strategies: obliging, compromising, principled, and teaching. Furthermore, the applied strategies included ethical features from act and rule deontology and act utilitarianism, consequentialism, as well as from virtue ethics and ethics of care. Lastly, the compromising strategy seemed to be applied by most of the managers.
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spellingShingle Okkonen, Ida Ethical dilemmas as professional challenge : case study on management in reception centers in Finland ethical dilemmas moral intensity ethical decision making conflict handling strategies managers reception center Johtaminen Management and Leadership Tapaustutkimus 20424 vastaanottokeskukset johtaminen ongelmanratkaisu strategia eettisyys moraali ammattietiikka
title Ethical dilemmas as professional challenge : case study on management in reception centers in Finland
title_full Ethical dilemmas as professional challenge : case study on management in reception centers in Finland
title_fullStr Ethical dilemmas as professional challenge : case study on management in reception centers in Finland Ethical dilemmas as professional challenge : case study on management in reception centers in Finland
title_full_unstemmed Ethical dilemmas as professional challenge : case study on management in reception centers in Finland Ethical dilemmas as professional challenge : case study on management in reception centers in Finland
title_short Ethical dilemmas as professional challenge
title_sort ethical dilemmas as professional challenge case study on management in reception centers in finland
title_sub case study on management in reception centers in Finland
title_txtP Ethical dilemmas as professional challenge : case study on management in reception centers in Finland
topic ethical dilemmas moral intensity ethical decision making conflict handling strategies managers reception center Johtaminen Management and Leadership Tapaustutkimus 20424 vastaanottokeskukset johtaminen ongelmanratkaisu strategia eettisyys moraali ammattietiikka
topic_facet 20424 Johtaminen Management and Leadership Tapaustutkimus ammattietiikka conflict handling strategies eettisyys ethical decision making ethical dilemmas johtaminen managers moraali moral intensity ongelmanratkaisu reception center strategia vastaanottokeskukset
url https://jyx.jyu.fi/handle/123456789/55597 http://www.urn.fi/URN:NBN:fi:jyu-201710103970
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