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[{"key": "dc.contributor.advisor", "value": "Valkonen, Tarja", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Vilokkinen-M\u00e4\u00e4tt\u00e4, Suvi", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2017-10-08T08:55:15Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2017-10-08T08:55:15Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1725360", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/55579", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n laadullisen tapaustutkimuksena toteutetun maisterintutkielman tutkimusteht\u00e4v\u00e4n\u00e4 oli kuvata ja ymm\u00e4rt\u00e4\u00e4 taloushallinnon asiantuntijan vuorovaikutusosaamista osana ty\u00f6t\u00e4 ja ammattiosaamista. Tutkielman aineistokeruumenetelm\u00e4n\u00e4 hy\u00f6dynnettiin fokusryhm\u00e4haastatteluja. Haastateltavana oli seitsem\u00e4n kohdeorganisaation asiantuntijaa, jotka oli jaettu kahteen fokusryhm\u00e4\u00e4n. Keskusteluaineiston analyysimenetelm\u00e4n\u00e4 oli teemoittelu, jota tehtiin teoriasidonnaisesti.\r\n\r\nTulosten mukaan asiantuntijat hahmottavat vuorovaikutusosaamisen yksil\u00f6n ominaisuutena, kyvykkyyten\u00e4 ja taitoina sek\u00e4 my\u00f6s vuorovaikutussuhteeseen liittyv\u00e4n\u00e4 ja siin\u00e4 kehittyv\u00e4n\u00e4 osaamisena. Lis\u00e4ksi vuorovaikutusosaaminen voidaan n\u00e4hd\u00e4 my\u00f6s ty\u00f6yhteis\u00f6n osaamisena ja p\u00e4\u00e4omana, kaikkien yhteisen\u00e4 teht\u00e4v\u00e4n\u00e4 sek\u00e4 kilpailuvalttina. Vuorovaikutusosaamisen vaatimukset n\u00e4ytt\u00e4isiv\u00e4t vaihtelevan taloushallinnon ty\u00f6ss\u00e4 kontekstista riippuen: asiantuntijoiden vuorovaikutussuhteissa asiakkaisiin, sidosryhmiin ja ty\u00f6yhteis\u00f6n j\u00e4seniin korostuvat eri viestint\u00e4tilanteet ja \u2013teht\u00e4v\u00e4t sek\u00e4 vuorovaikutuksen ydintaidot. Tuloksissa on havaittavissa my\u00f6s vuorovaikutusosaamiseen, niin sen tiedollisiin, asenteellisiin kuin taidollisiin osatekij\u00f6ihin, liittyvi\u00e4 haasteita ja osaamistarpeita. \r\n\r\nTutkielman johtop\u00e4\u00e4t\u00f6ksiss\u00e4 vuorovaikutusosaaminen n\u00e4hd\u00e4\u00e4n kiinte\u00e4n\u00e4 ja t\u00e4rke\u00e4n\u00e4 osana taloushallinnon asiantuntijaty\u00f6t\u00e4. Vuorovaikutusosaaminen ammattiosaamisena on sek\u00e4 asiantuntijan omaa kompetenssia ett\u00e4 my\u00f6s yhdess\u00e4 sidosryhmien kanssa kehittyv\u00e4\u00e4. T\u00e4ss\u00e4 ty\u00f6ss\u00e4 se n\u00e4ytt\u00e4ytyy kontekstin mukaisena vuorovaikutuksen ydintaitojen hallintana, tuloksellisena vuorovaikutusk\u00e4ytt\u00e4ytymisen\u00e4 ja vuorovaikutusilmapiirin kehittymisen\u00e4, joka auttaa saavuttamaan organisaation asettamat vaatimukset ja vaikuttaa positiivisesti yrityksen kilpailukykyyn. Asiakassuhteessa se voidaan n\u00e4hd\u00e4 esimerkiksi asiantuntijan ja asiakkaan vuorovaikutuksessa syntyv\u00e4n\u00e4 luottamuksena, yhteisen\u00e4 ymm\u00e4rryksen\u00e4 asiakkaan tarpeista ja toiveista sek\u00e4 asiantuntijan kykyn\u00e4 kertoa asiakkaan liiketoiminnan kehittymisen kannalta olennainen taloustieto ymm\u00e4rrett\u00e4v\u00e4ll\u00e4 tavalla. Asiantuntijoiden vuorovaikutusosaamiseen kohdistuvien haasteiden taklaamiseksi ja osaamistarpeiden kehitt\u00e4miseksi johtop\u00e4\u00e4t\u00f6ksiss\u00e4 n\u00e4hd\u00e4\u00e4n t\u00e4rke\u00e4n\u00e4, ett\u00e4 vuorovaikutusosaamista tarkasteltaisiin moniulotteisena rakenteena. Vuorovaikutusk\u00e4ytt\u00e4ytymisen ja \u2013taitojen lis\u00e4ksi olisi t\u00e4rke\u00e4\u00e4 kiinnitt\u00e4\u00e4 huomiota my\u00f6s asiakastilanteisiin liittyviin k\u00e4yt\u00e4nn\u00f6llisiin tai sis\u00e4ll\u00f6llisiin haasteisiin, pohtia asiantuntijoiden metakognitiivisten taitojen arviointikyvyn riitt\u00e4vyytt\u00e4 sek\u00e4 asenteellisia ja motivaation puutteen aiheuttamia mahdollisia esteit\u00e4 taitojen karttumiselle.\r\n\r\nTutkielman tulosten avulla voidaan saada uutta tietoa taloushallinnon asiantuntijan vuorovaikutusosaamisesta ja sen kehittymisest\u00e4 tietoperustaisessa organisaatiossa. Tuloksia ja niist\u00e4 teht\u00e4vi\u00e4 johtop\u00e4\u00e4t\u00f6ksi\u00e4 voidaan hy\u00f6dynt\u00e4\u00e4 my\u00f6s kohdeorganisaation kehitt\u00e4misty\u00f6ss\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Suvi Vilokkinen-M\u00e4\u00e4tt\u00e4 (suemvilo) on 2017-10-08 08:55:14.297534. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2017-10-08T08:55:14Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201710083952.pdf: 2056404 bytes, checksum: dea5fe500497d9ba5bdffac89d1cd95f (MD5)\r\nlicense.html: 4839 bytes, checksum: 256ac37ee47a3209da085ca0f3373b85 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2017-10-08T08:55:15Z (GMT). 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