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[{"key": "dc.contributor.author", "value": "Takkunen, Hanna", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2017-09-27T19:44:13Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2017-09-27T19:44:13Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1724876", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/55476", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4ss\u00e4 pro gradu -tutkielmassa tarkastellaan digitalisaation implikaatioita pankkiorganisaation toimintaan ja johtamiseen Tutkimus on laadullinen tutkimus, jonka aineisto koostuu 22:sta puolistrukturoidusta teemahaastattelusta. Haastateltavat ty\u00f6skentelev\u00e4t kahden suuren kaupungin osuuspankkien eri konttoreissa.\r\nT\u00e4ss\u00e4 tutkimuksessa tuli ilmi, ett\u00e4 tutkimuksen kohdeorganisaatio on k\u00e4ym\u00e4ss\u00e4 l\u00e4pi rajuja muutoksia digitalisaation my\u00f6t\u00e4. Varsinkin mobiiliteknologian yleistyminen on mahdollistanut tutkimuksen kohdeorganisaation muuttumisen monikanavaiseksi palveluntarjoajaksi. Digitalisaation my\u00f6t\u00e4 OP Ryhm\u00e4ss\u00e4 panostetaan entist\u00e4 enemm\u00e4n asiakaskokemukseen ja luotettavuuden painottami-seen, sill\u00e4 n\u00e4iden uskotaan olevan erottavia tekij\u00f6it\u00e4 globaaleilla markkinoilla kilpailtaessa. Ty\u00f6ntekij\u00f6ilt\u00e4 vaaditaan entist\u00e4 syvemp\u00e4\u00e4 asiantuntijuutta ja moniosaajuutta. Uusien teknologioiden odotetaan parantavan asiakaskokemusta niin monikanavaisuuden, analytiikan kuin sujuvampien prosessienkin kautta. N\u00e4in ollen OP Ryhm\u00e4ss\u00e4 uutta teknologiaa ei itsess\u00e4\u00e4n pidet\u00e4 digitalisaation tavoitteena, vaan sit\u00e4, mit\u00e4 teknologian avulla saavutetaan.\r\nSuhtautuminen digitalisaatioon vaihtelee organisaation sis\u00e4ll\u00e4 erityisesti i\u00e4n ja aseman mukaan. L\u00e4hell\u00e4 el\u00e4keik\u00e4\u00e4 olevat toimihenkil\u00f6t ovat muutoshaluttomimpia, kun taas johdon edustajat ja nuorimpien ik\u00e4luokkien edustajat ovat avoimimpia muutokselle.\r\nDigitalisaatiolle on ominaista toiminnan ajasta ja paikasta riippumattomuus, mink\u00e4 my\u00f6t\u00e4 my\u00f6s konttoreiden merkitys muuttuu. Asiointi ei ole en\u00e4\u00e4 riippuvainen konttorin aukioloajoista ja palveluita tulee olla saatavilla asiakkaille sopivana hetken\u00e4. Konttoreiden muuttuvan roolin my\u00f6t\u00e4 my\u00f6s johtamiseen tulee muutoksia, sill\u00e4 en\u00e4\u00e4 johtaminen ei ole sidottu konttorin seinien sis\u00e4lle.\r\nDigitalisaation jalkauttamisessa organisaatioon johtajien viestinn\u00e4ll\u00e4 on merkitt\u00e4v\u00e4 rooli. Viestinn\u00e4n avulla voidaan muun muassa h\u00e4ivytt\u00e4\u00e4 pelkoja, osoittaa tukea ja lis\u00e4t\u00e4 tietoa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Hanna Takkunen (haeltakk) on 2017-09-27 19:44:12.679362. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =False]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2017-09-27T19:44:13Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201709273863.pdf: 567999 bytes, checksum: 01c3c26c8de86b3aa57c9d75646b997b (MD5)\r\nlicense.html: 1216 bytes, checksum: f3ab5662ba6a50175990d65e51fc524d (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2017-09-27T19:44:13Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201709273863.pdf: 567999 bytes, checksum: 01c3c26c8de86b3aa57c9d75646b997b (MD5)\r\nlicense.html: 1216 bytes, checksum: f3ab5662ba6a50175990d65e51fc524d (MD5)\r\n Previous issue date: 2017", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (45 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "digitalisaatio", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": 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Aineisto on luettavissa Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6asemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons. It can be read at the workstation at Jyv\u00e4skyl\u00e4 University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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