Asiakasraportointiprosessin uudistus finanssiyhtiöissä

Nykyaikaiset liiketoimintaympäristöt ovat dynaamisia ja organisaatioiden pitää jatkuvasti kehittää toimintaansa tarjotakseen asiakkailleen uusia, parempia ja joustavampia palveluja tehokkaammin. Palvelujen laatu, joustavuus ja tehokkuus ovat selkeitä kilpailuetuja markkinoilla. Finanssialan yrityste...

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Bibliografiset tiedot
Päätekijä: Speeti, Timo
Muut tekijät: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:fin
Julkaistu: 2017
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/55208
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author Speeti, Timo
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto
author_facet Speeti, Timo Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto Speeti, Timo Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia University of Jyväskylä Jyväskylän yliopisto
author_sort Speeti, Timo
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description Nykyaikaiset liiketoimintaympäristöt ovat dynaamisia ja organisaatioiden pitää jatkuvasti kehittää toimintaansa tarjotakseen asiakkailleen uusia, parempia ja joustavampia palveluja tehokkaammin. Palvelujen laatu, joustavuus ja tehokkuus ovat selkeitä kilpailuetuja markkinoilla. Finanssialan yritysten asiakasraportointi on yksi selkeimmin asiakkaille näkyvistä prosesseista. Tässä tutkielmassa toteutettiin suomalaiselle finanssiyhtiöille uusi asiakasraportoinnin kuukausittaiseen massa-ajoon tarkoitettu sovellus. Tutkielmassa rinnastettiin Business Process Reengineering-malli (BPR) suunnittelutieteellisen tutkimuksen malliin. Näiden mallien avulla uudistusprojekti pystyttiin viemään läpi systemaattisesti ja hallitusti. Tutkielma piti sisällään suunnittelutieteellisen tutkimuksen ja BPR-mallin yhden syklin ongelman identifioinnista evaluointiin asti. Tämän konstruktiivisen tutkielman tuloksena saatiin yrityksen raportointiprosessille uusi merkittävästi tehostettu konstruktio. Tämän lisäksi tutkielman pohjalta saatiin uusia toteutustekniikoita joustavien ja parametrisoitavien prosessien toteutukseen. Modern business environments are dynamic and organizations must continuously improve their processes to provide new, improved and more flexible services more efficientily to their clients. Quality, flexibility and efficiency are the obvious competitive advantages. Customer reporting process of financial services provider is one of the most visible process of the organization to their clients. In this thesis, a new implementation for monthly Customer reporting mass process is presented. This thesis parallelizes Business Process Reengineering (BPR) model and design science process. Implementation process was carried out in systematic and controlled way with the help of these models. This thesis consists of one cycle of design science process and BPR model from problem identification to evaluation. As a result of this constructive study, a new and significantly improved implementation for customer reporting process was obtained. Also, a set of new implementation techniques for flexible and parameterizable processes were obtained.
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spellingShingle Speeti, Timo Asiakasraportointiprosessin uudistus finanssiyhtiöissä workflow management business process reengineering business process management customer reporting Tietotekniikka Mathematical Information Technology 602 sijoituspalvelut asiakastieto raportointi liiketoimintaprosessit kehittäminen tietokoneohjelmat ohjelmistokehitys
title Asiakasraportointiprosessin uudistus finanssiyhtiöissä
title_full Asiakasraportointiprosessin uudistus finanssiyhtiöissä
title_fullStr Asiakasraportointiprosessin uudistus finanssiyhtiöissä Asiakasraportointiprosessin uudistus finanssiyhtiöissä
title_full_unstemmed Asiakasraportointiprosessin uudistus finanssiyhtiöissä Asiakasraportointiprosessin uudistus finanssiyhtiöissä
title_short Asiakasraportointiprosessin uudistus finanssiyhtiöissä
title_sort asiakasraportointiprosessin uudistus finanssiyhtiöissä
title_txtP Asiakasraportointiprosessin uudistus finanssiyhtiöissä
topic workflow management business process reengineering business process management customer reporting Tietotekniikka Mathematical Information Technology 602 sijoituspalvelut asiakastieto raportointi liiketoimintaprosessit kehittäminen tietokoneohjelmat ohjelmistokehitys
topic_facet 602 Mathematical Information Technology Tietotekniikka asiakastieto business process management business process reengineering customer reporting kehittäminen liiketoimintaprosessit ohjelmistokehitys raportointi sijoituspalvelut tietokoneohjelmat workflow management
url https://jyx.jyu.fi/handle/123456789/55208 http://www.urn.fi/URN:NBN:fi:jyu-201708293603
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