APA (7th ed.) Citation

Järvenpää, J., Kauppakorkeakoulu, Economics, S. o. B. a., Taloustieteet, Jyväskylä, U. o., & yliopisto, J. (2017). The customer complaining behavior: Why customers do not complain.

Chicago Style (17th ed.) Citation

Järvenpää, Jarno, Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, University of Jyväskylä, and Jyväskylän yliopisto. The Customer Complaining Behavior: Why Customers Do Not Complain. 2017.

MLA (9th ed.) Citation

Järvenpää, Jarno, et al. The Customer Complaining Behavior: Why Customers Do Not Complain. 2017.