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[{"key": "dc.contributor.advisor", "value": "Clemets, Kati", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Yrj\u00e4n\u00e4, Laura", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2017-07-07T12:43:36Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2017-07-07T12:43:36Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/54893", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Esineiden internet (IoT) on verkkoon kytkettyjen laitteiden ja esineiden kokonaisuus, jonka mahdollisuudet on havaittu monilla eri aloilla. V\u00e4hitt\u00e4iskaupan alan kovan kilpailun vuoksi esineiden internet -innovaatiot yleistyv\u00e4t hiljalleen ja muokkaavat ostotapahtumaa radikaalisti. N\u00e4iden teknologioiden osalta tutkimuksessa on keskitytty erityisesti niiden teknisiin ominaisuuksiin, kun taas liiketoiminnan, erityisesti asiakaskokemuksen n\u00e4k\u00f6kulmasta ne ovat j\u00e4tetty v\u00e4hemm\u00e4lle huomiolle. T\u00e4m\u00e4 kirjallisuuskatsauksena toteutettu tutkielma k\u00e4sittelee esineiden interneti\u00e4 v\u00e4hitt\u00e4iskaupan kontekstissa esitellen asiakasn\u00e4k\u00f6kulmasta keskeisimpi\u00e4 sovelluksia sek\u00e4 niiden vaikutuksia asiakaskokemukseen. Tuloksissa on esitetty esineiden internetin vaikutuksia, sek\u00e4 haasteita ett\u00e4 mahdollisuuksia, asiakaskokemukseen sek\u00e4 tarkemmin k\u00e4ytt\u00e4j\u00e4kokemukseen, ostokokemukseen ja palvelukokemukseen. Tutkielmassa on k\u00e4ytetty l\u00e4htein\u00e4 vertaisarvioituja tieteellisi\u00e4 artikkeleita ja kirjoja, joita on haettu Google Scholar, Scopus ja JYKDOK -tietokannoista. Lis\u00e4ksi on k\u00e4ytetty muutamia aiheeseen liittyvi\u00e4 verkkol\u00e4hteit\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The Internet of Things is an entity of connected devices and objects connected to the network. Its potential has been observed in many different areas. Due to the strong competition in the retail sector, IoT-innovations become slowly more common and change the purchase transaction radically. The existing literature on these technologies has focused in particular on their technical characteristics, while the business facet, especially customer experience, has been neglected. This literature review discusses the Internet of Things in the retail industry from the customer point of view, by introducing the most essential applications and their impact on customer experience. The results present the impacts, both opportunities and challenges of the Internet of Things on customer experience, and further on user experience, shopping experience and service experience. The sources of this thesis are peer-reviewed scientific articles and books, which have been retrieved from Google Scholar, Scopus and JYKDOK databases. In addition, there have been used a few online sources related to the topic.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Laura Yrj\u00e4n\u00e4 (laanyrja) on 2017-07-07 12:43:36.301314. Form: Kandidaatintutkielma -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/kandin-tutkielma-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2017-07-07T12:43:36Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201707073267.pdf: 532944 bytes, checksum: 150d9cb8159d7f7d374a4628ee0f00f6 (MD5)\nlicense.html: 4825 bytes, checksum: b1d78c5bf8cb5ba56ee0d193419788ad (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2017-07-07T12:43:36Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201707073267.pdf: 532944 bytes, checksum: 150d9cb8159d7f7d374a4628ee0f00f6 (MD5)\nlicense.html: 4825 bytes, checksum: b1d78c5bf8cb5ba56ee0d193419788ad (MD5)\n Previous issue date: 2017", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "27", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "esineiden internet", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "v\u00e4hitt\u00e4iskauppa", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakaskokemus", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "k\u00e4ytt\u00e4j\u00e4kokemus", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ostokokemus", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "palvelukokemus", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Esineiden internet v\u00e4hitt\u00e4iskaupan alalla ja sen vaikutukset asiakaskokemukseen", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201707073267", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatintutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2017-07-07T12:43:36Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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