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[{"key": "dc.contributor.advisor", "value": "Pekka Makkonen", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Juonoja, Toni", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2017-04-28T10:13:46Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2017-04-28T10:13:46Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1700365", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/53720", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Viime vuosina yritykset ovat l\u00e4hteneet yh\u00e4 entist\u00e4 enemm\u00e4n soveltamaan mo-nitoimittajaymp\u00e4rist\u00f6\u00e4 tavoitteenaan parantaa laatua ja kustannustehokkuutta. T\u00e4m\u00e4n my\u00f6t\u00e4 palvelun hallinta ja integrointi ovat tulleet monimutkaisemmak-si ja haasteellisemmaksi. T\u00e4m\u00e4 vaatii sek\u00e4 IT-organisaatioilta yh\u00e4 tehokkaam-paa palvelun hallintaa laajemmalta palveluntarjoajilta. T\u00e4m\u00e4n tutkimuksen tarkoituksena on tutkia verkonvalvonnan tuotteistamismahdollisuutta sen toi-miessa monitoimittajaymp\u00e4rist\u00f6ss\u00e4 ja tutkia ITIL- ja SIAM-viitekehyksien toi-mivuutta sek\u00e4 soveltuvuutta yrityksen tarpeisiin tuotteistamisn\u00e4k\u00f6kulmasta.\r\n\r\nT\u00e4m\u00e4 tutkimus toteutettiin laadullisena tapaustutkimuksena. Tutkimusmene-telmin\u00e4 toimivat kirjallisuuskatsaus sek\u00e4 teemahaastatteluin toteutettu laadul-linen tutkimus. Tutkimusaineisto ker\u00e4ttiin haastattelemalla yhteens\u00e4 11 palve-lup\u00e4\u00e4llikk\u00f6\u00e4 tai \u2013 johtajaa, jotka p\u00e4\u00e4siv\u00e4t kertomaan tutkimusongelman kan-nalta oleellisista aihepiireist\u00e4 omia kokemuksiaan ja mielipiteit\u00e4\u00e4n.\r\n\r\nTutkimuksen tulokset osoittivat, ett\u00e4 verkonvalvontaa ei voida pit\u00e4\u00e4 nykyisell\u00e4 olomuodollaan kovinkaan myyt\u00e4v\u00e4n\u00e4 palveluna. Verkonvalvonnan n\u00e4hd\u00e4\u00e4n olevan jatkokehitett\u00e4viss\u00e4, jonka my\u00f6t\u00e4 se voisi tarjota lis\u00e4\u00e4 myyntiargumentte-ja ja olisi tuotteistettavissa. Verkonvalvonnan kuvausta voitaisiin lis\u00e4ksi paran-taa tai tarkentaa, ett\u00e4 se olisi paremmin ymm\u00e4rrett\u00e4viss\u00e4 jokaisen asiakkaan kohdalla. Verkonvalvonnan n\u00e4hd\u00e4\u00e4n kuitenkin toimivan tasalaatuisena ja tois-tettavana eri asiakkaille tai palveluille sek\u00e4 asiakkaista l\u00f6ytyy toistuva tarve. Tasalaatuisuus ja toistettavuus ilmenev\u00e4t etenkin perusasioissa, mutta asia-kaskohtaiset r\u00e4\u00e4t\u00e4l\u00f6innit eiv\u00e4t sit\u00e4 v\u00e4ltt\u00e4m\u00e4tt\u00e4 ole ja vaihtelevuutta voidaan n\u00e4hd\u00e4 tapahtuvan kansainv\u00e4lisesti tuotettujen asiakkaiden v\u00e4lill\u00e4. SIAM-viitekehyksen n\u00e4hd\u00e4\u00e4n ensisijaisesti tuovan eri toimittajien v\u00e4lille tasalaatui-suutta. Toisaalta taas SIAM-viitekehyksen implementointi veisi jonkin verran aikaa ja rahaa. Se vaatisi yritykselt\u00e4 k\u00e4rsiv\u00e4llisyytt\u00e4 saada se tuottamaan kai-vattuja hy\u00f6tyj\u00e4 eik\u00e4 se v\u00e4ltt\u00e4m\u00e4tt\u00e4 heti alkuun alkaisi tuottamaan kaivattuja tuloksia.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Over the last years many companies have shift their focus to multi-sourcing the aim to improve quality and cost. With this shift service\u2019s management and in-tegration have become more complex and challenging. This requires both IT-organization more efficient service management from broader service provid-ers. The purpose of this study is to examine network monitoring\u2019s possibility to productise when it\u2019s operating in multi-vendor environment and to study ITIL- and SIAM-frameworks functionality as well as the suitability of the company\u2019s needs from the perspective of productisation.\r\n\r\nThis study was conducted as a qualitative case study. Research work was done by literature review and semi-structured theme interviews carried out a qualita-tive study. The data was collected by interviewing a total of 11 service manag-ers and leaders who were able to tell the essential themes of the research prob-lem on its own experience and opinions.\r\n\r\nThe results of the study show that the network monitoring cannot be consid-ered as salable service in it\u2019s current form. Network monitoring is seen as ser-vice for further development, whereby it could offer more sales arguments and would be productised. The description of network monitoring could also im-prove or to specify, that it would be better understood by every customer. Network monitoring can be seen, however, working as homogenous and re-producible for different customers or services and customers can be found fre-quent need. The homogeneity and repeatability is seen in basic issues, but cus-tomer-specific customizations do not necessarily don\u2019t and variety can be seen to happen between customers internationally produced. SIAM-framework can be seen bring homogeneity between different suppliers. On the other hand SI-AM-framework\u2019s implementation would take some time and money. It would require patience from company to get expected benefits and it does not neces-sarily produce expected results at first.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Toni Juonoja (topejuon) on 2017-04-28 10:13:45.599114. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =False]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2017-04-28T10:13:46Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201704282119.pdf: 1311817 bytes, checksum: b20c6a9c945eba55e24b989fdb88e3ff (MD5)\r\nlicense.html: 1114 bytes, checksum: 633f6fbada7a6181e839dd1155560d9b (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2017-04-28T10:13:46Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201704282119.pdf: 1311817 bytes, checksum: b20c6a9c945eba55e24b989fdb88e3ff (MD5)\r\nlicense.html: 1114 bytes, checksum: 633f6fbada7a6181e839dd1155560d9b (MD5)\r\n Previous issue date: 2017", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (95 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "ITIL", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "SIAM", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Verkonvalvonnan tuotteistaminen : tapaustutkimus", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201704282119", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.method", "value": "Tapaustutkimus", "language": null, "element": "subject", "qualifier": "method", "schema": "dc"}, {"key": "dc.date.updated", "value": "2017-04-28T10:13:46Z", "language": "", "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tuotteistus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons. It can be read at the workstation at Jyv\u00e4skyl\u00e4 University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Aineistoon p\u00e4\u00e4sy\u00e4 on rajoitettu tekij\u00e4noikeussyist\u00e4. Aineisto on luettavissa Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6asemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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