APA-viite (7. p.)

Hakola, J., tiedekunta, H., Humanities, F. o., laitos, V., Communication, D. o., Jyväskylä, U. o., & yliopisto, J. (2016). Adapting Net Promoter thinking in public sector organizations.

Chicago-viite (17. p.)

Hakola, Juho, Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, ja Jyväskylän yliopisto. Adapting Net Promoter Thinking in Public Sector Organizations. 2016.

MLA-viite (9. p.)

Hakola, Juho, et al. Adapting Net Promoter Thinking in Public Sector Organizations. 2016.