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[{"key": "dc.contributor.advisor", "value": "Vos, Marita", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Rissanen, Maarit", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2016-06-29T10:32:25Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2016-06-29T10:32:25Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2016", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1561717", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/50629", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Julkissektorin toimijoiden kriisiviestint\u00e4 ja kriisijohtaminen eroavat yksityisten toimijoiden vastaavasta viestinn\u00e4st\u00e4, koska julkisen sektorin organisaatioilla on lakis\u00e4\u00e4teinen velvollisuus pelastaa kansalaisia h\u00e4d\u00e4ss\u00e4. Useissa kriisiviestinn\u00e4n tutkimuksissa on keskitytty tutkimaan kriisej\u00e4 organisaation tai johtamisen n\u00e4k\u00f6kulmasta.\r\n T\u00e4m\u00e4n opinn\u00e4ytety\u00f6n tavoitteena oli tutkia kriisiin varautumista kuntien ja vapaaehtoisj\u00e4rjest\u00f6jen yhteisty\u00f6n n\u00e4k\u00f6kulmasta. Tutkimuksen teoreettinen tausta on haettu CERC-mallista ja kriisiviestinn\u00e4n tuloskortista (Crisis Communication Scorecard. Kriisiviestinn\u00e4n tuloskortti on kehitetty ja testattu parantamaan kriisiviestinn\u00e4n laatua ja samanaikaisesti kehitt\u00e4m\u00e4\u00e4n julkissektorin organisaatioiden varautumista kriiseihin. \r\n Ty\u00f6n empiirisess\u00e4 osassa k\u00e4ytettiin laadullista, haastatteluaineistoon pohjautuvaa temaattista tutkimusta. Yhteens\u00e4 haastateltiin yhdeks\u00e4\u00e4 eri henkil\u00f6\u00e4, joista kuusi edusti kolmea eri vapaaehtoisj\u00e4rjest\u00f6\u00e4 ja kolme haastateltavaa toimi viestint\u00e4vastaavana kolmessa eri keskikokoisessa kaupungissa Suomessa.\r\n Tulokset osoittavat, ett\u00e4 kaupungit ovat varautuneet kriiseihin l\u00e4hinn\u00e4 lakis\u00e4\u00e4teisten valmiussuunnitelmien, kriisiviestint\u00e4suunnitelmien ja kriisiharjoitusten avulla. Yleisen tason kriisiviestint\u00e4suunnitelmat eiv\u00e4t sis\u00e4lt\u00e4neet yhteisty\u00f6t\u00e4 vapaaehtoisj\u00e4rjest\u00f6jen kanssa, sill\u00e4 niit\u00e4 kuten ei my\u00f6sk\u00e4\u00e4n kansalaisia n\u00e4hty t\u00e4rkeimpin\u00e4 viestinn\u00e4n sidosryhmin\u00e4. T\u00e4st\u00e4 oli kuitenkin my\u00f6s poikkeuksia, sill\u00e4 yhden valtakunnallisen vapaaehtoisj\u00e4rjest\u00f6n samoin kuin yhden kaupungin viestint\u00e4 olivat tehneet yhteisty\u00f6t\u00e4 alueellisesti hyvin tuloksin.\r\n Teoriaa ja tuloksia verrattaessa esiin nousevat yhteisty\u00f6n mahdollistajina \u2013 ja sosiaalisen p\u00e4\u00e4oman mahdollistajina \u2013 kaupungin, erityisesti johtoryhm\u00e4n, ep\u00e4byrokraattinen tapa toimia, johdon asennoituminen kriisien merkitt\u00e4vyyteen ja viestinn\u00e4n autonomia. Esteit\u00e4 mahdolliselle yhteisty\u00f6lle ovat kuntien hierarkkinen toimintakulttuuri, jossa kansalaisia tai vapaaehtoisj\u00e4rjest\u00f6j\u00e4 ei n\u00e4hd\u00e4 merkitt\u00e4vimpin\u00e4 viestinn\u00e4n sidosryhmin\u00e4, v\u00e4\u00e4r\u00e4nlainen turvallisuuden tunne johtuen liiasta luottamuksesta etuk\u00e4teen kirjoitettuihin valmius- ja kriisiviestint\u00e4suunnitelmiin ja ajan ja resurssien puute.\r\n Vapaaehtoisj\u00e4rjest\u00f6ill\u00e4 olisi paljon potentiaalia tukea kuntien valmistautumista kriiseihin: riskeist\u00e4 valistaminen, kriiseist\u00e4 konsultointi ja vapaaehtoisverkostot ovat joitakin esimerkkej\u00e4 aiheista, joita kunnat voisivat hy\u00f6dynt\u00e4\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Public sector organizations differ from private sector organizations as they have statutory duty to rescue citizens. Crises have been mostly investigated from the point of view management and leadership. \r\n The goal of this thesis was to study crisis preparedness from the perspective of co-operation between municipalities and non-governmental organizations (NGOs). The leading theoretical frameworks in the study were the CERC model and the Crisis Communication Scorecard. The Crisis Communication Scorecard has been developed to improve the quality of crisis communication and at the same time increase the preparedness of public organizations. \r\n The empirical part of the study was implemented as qualitative research utilizing thematic analysis. Altogether nine interviewees were interviewed by means of a semi-structured interview method. Three interviewees represented communication professional of three medium-sized Finnish cities, and six interviewees represented three different NGOs. \r\n The findings indicate that the three municipalities involved in the interviews prepared for crises by statutory contingency plans, crisis plans and crisis exercises. General crisis plans of these cities did not mention co-operation with NGOs for the crisis preparedness phase or even the initial phase of a crisis event. However, in practice some NGOs were active in this area, and one municipality was actively co-operating with other parties during the initial phase of a crisis event. The collaboration between municipalities and NGOs created social capital that contributed to successful crisis management. \r\n When reflecting on the results and the theory brought together, several enablers for co-operation can be noted, especially a non-bureaucratic way of the municipality to operate in crisis situations, management\u2019s attitude to crises, autonomy of the communication professional, and social capital created by good relationships. The barriers for possible co-operation found are a hierarchical culture of municipalities where citizens and NGOs are not seen as the most important stakeholders, lack of time and resources to concentrate on crisis preparedness, and a false sense of security created by written crisis and contingency plans. \r\n However, there would be several activities by NGOs that municipalities could utilize in the crisis preparedness phase. Various NGOs have related expertise, for instance, in risk education and crisis consultation, and they often have many volunteers which can be utilized especially in the initial crisis phase but also during the pre-crisis phase.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Maarit Rissanen (mahekuja) on 2016-06-29 10:32:24.696692. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2016-06-29T10:32:25Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201606293376.pdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)\r\nlicense.html: 4869 bytes, checksum: 7922bb5bb8e4680aa62bfcb7cb2f6912 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2016-06-29T10:32:25Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201606293376.pdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)\r\nlicense.html: 4869 bytes, checksum: 7922bb5bb8e4680aa62bfcb7cb2f6912 (MD5)\r\n Previous issue date: 2016", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (92 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "CERC model", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "Crisis Communication Scorecard", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "crisis communication", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "crisis preparedness", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "public sector communication", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "quality of crisis communication", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "risk communication", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "social capital", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Crisis preparedness through co-operation between municipalities and non-governmental organizations", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201606293376", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Communication", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yhteis\u00f6viestint\u00e4", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Organizational Communication", "language": "en", "element": "subject", "qualifier": 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