Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus

Älypuhelinten sekä niihin saatavien sovellusten ja internetpalveluiden yleistet-tyä saatavillamme oleva tietomäärä on kasvanut valtavasti. Suurin osa tiedosta on kuitenkin yksilön kannalta turhaa ja olennainen tieto hukkuu helposti epä-olennaisen tiedon joukkoon. Viestinnän parempi kohdentaminen oli...

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Main Author: Humala, Helena
Other Authors: Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:fin
Published: 2016
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/49949
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author Humala, Helena
author2 Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_facet Humala, Helena Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto Humala, Helena Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
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description Älypuhelinten sekä niihin saatavien sovellusten ja internetpalveluiden yleistet-tyä saatavillamme oleva tietomäärä on kasvanut valtavasti. Suurin osa tiedosta on kuitenkin yksilön kannalta turhaa ja olennainen tieto hukkuu helposti epä-olennaisen tiedon joukkoon. Viestinnän parempi kohdentaminen olisi sekä yksi-lön että tiedonjakelijan etu. Yksi tapa tehostaa viestintää on kontekstisidonnai-suus, jolloin viestintä perustuu tilanteeseen, jossa käyttäjä kulloinkin on. Kon-tekstin tunnistamiseen käytetään helposti saatavilla olevaa aika- ja paikkatietoa sekä yksilön mahdollisesti antamia muita tietoja, kuten demografisia tietoja tai kiinnostuksen kohteita. Kontekstitiedon kerääminen pakottaa pohtimaan yksi-tyisyyttä. Mitä tietoa käyttäjä on valmis antamaan itsestään ja kenelle? Voiko käyttäjä olla varma mihin hänestä kerättyjä tietoja käytetään? Tässä tutkimuksessa haluttiin selvittää käyttäjien suhtautumista konteksti-tietoisiin älypuhelinsovelluksiin, joiden tarkoituksena on tarjota käyttäjälle tietoa perustuen aika- ja paikkatietoon sekä liikkeen tunnistukseen. Tutkimus suoritet-tiin internetissä julkaistuna kyselytutkimuksena ja se suunnattiin Suomessa asu-ville suomenkielentaitoisille henkilöille. Kysely koostui taustatietokysymyksistä, skenaario-osuudesta ja teknologian hyväksymismalliin perustuvasta osiosta. Teknologian hyväksymismallista on olemassa lukuisia erilaisia johdannaisia ja eri tilanteisiin tarkoitettuja versioita, joiden pohjalta muodostettiin tähän tutki-mukseen sopiva malli. Skenaario-osuudessa vastaajat arvioivat kuinka hyödyl-liseksi he kokivat määrätyt älypuhelinsovelluksen tarjoamat palvelut skenaarion mukaisessa tilanteessa. Tulosten mukaan skenaariot koettiin pääosin hyödyllisiksi, mutta myös so-velluksen hallittavuus koettiin tärkeäksi käyttötodennäköisyyden kannalta. Taustatiedoilla ei ollut juurikaan vaikutusta skenaarioiden hyödylliseksi koke-miseen. Mukautettu teknologian hyväksymismalli testattiin ja tulosten todettiin tukevan mallia. Sen mukaan sovelluksen koettu hyödyllisyys ja helppokäyttöi-syys vaikuttavat asenteeseen teknologiaa kohtaan, joka yhdessä luottamuksen kanssa vaikuttaa edelleen todennäköisyyteen käyttää sovellusta. Tutkimuksen toimeksiantaja oli Arena Partners Oy. A large amount of information has been available since smartphones, applica-tions and internet services have become common. However, most of the infor-mation available is unnecessary in the individual's point of view and essential information easily get lost because of non-essential information. Better commu-nication should benefit both the individual and the service provider. One way to improve communication is contextuality, whereby the communication is based on a situation where the user happens to be. A context can be easily rec-ognized by location and time information provided by users device or other in-formation provided by the user, such as demographic information or points of interest. Gathering information forces us to consider privacy. What kind of in-formation the user is willing to give of themselves and to whom? Can the user be sure of what information is gathered and who is using that information? The aim of this study was to find out how users experience the smartphone applications that provides information based on time and location, as well as de-tection of movement. The study was conducted as a survey published on the in-ternet and it was intended for Finnish speaking persons living in Finland. The questionnaire included background questions, scenario-based questions and questions based on technology acceptance model. There are a number of different derivatives considering Technology acceptance model. Most suitable models were chosen as the basis for the model used in this study. In scenario-based sec-tion respondents rated how useful they felt certain services offered by the smartphone application on the situation given by the scenario. The results shows that the scenarios were considered mostly useful, but also manageability was considered important in terms of the probability of use. The background information did not have much effect on how useful scenarios were considered. The technology acceptance model used in this study was tested and the results were found to support the model. Application's perceived usefulness and ease of use affect the attitude towards technology, which together with the trust continues to affect the probability of using the application. The study was commissioned by Arena Partners Oy.
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spellingShingle Humala, Helena Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus konteksti kontekstisidonnaisuus viestintä mobiilipalvelut käyttäjäkokemus teknologian hyväksymismalli Cognitive Science Kognitiotiede 601 kontekstuaalisuus
title Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
title_full Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
title_fullStr Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
title_full_unstemmed Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
title_short Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
title_sort kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
title_txtP Kontekstiin perustuvan älypuhelinviestinnän käyttäjäkokemus
topic konteksti kontekstisidonnaisuus viestintä mobiilipalvelut käyttäjäkokemus teknologian hyväksymismalli Cognitive Science Kognitiotiede 601 kontekstuaalisuus
topic_facet 601 Cognitive Science Kognitiotiede konteksti kontekstisidonnaisuus kontekstuaalisuus käyttäjäkokemus mobiilipalvelut teknologian hyväksymismalli viestintä
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