Use intention of SaaS employee advocacy platform case SmarpShare

Työntekijälähettilyys vaikuttaa jo nykypäivänä vahvasti siihen, miten yritykset toteuttavat markkinointia, viestintää ja brändityötä. Työntekijälähettilyyden toteuttamiseen on tarjolla pilvipalveluita. Tämä tutkielma keskittyi SmarpShare-nimisen palvelun omaksumiseen. Selittääkseen...

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Main Author: Valkonen, Konsta
Other Authors: Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2016
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/48883
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author Valkonen, Konsta
author2 Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_facet Valkonen, Konsta Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto Valkonen, Konsta Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_sort Valkonen, Konsta
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description Työntekijälähettilyys vaikuttaa jo nykypäivänä vahvasti siihen, miten yritykset toteuttavat markkinointia, viestintää ja brändityötä. Työntekijälähettilyyden toteuttamiseen on tarjolla pilvipalveluita. Tämä tutkielma keskittyi SmarpShare-nimisen palvelun omaksumiseen. Selittääkseen mitkä tekijät vaikuttavat työntekijälähettilyyssovelluksen omaksumiseen, tässä tutkielmassa kehitettiin tutkimusmalli, joka pohjautui UTAUT2-viitekehykseen. Kehitetty tutkimusmalli asetti koetun hyödyllisyyden, koetun helppokäyttöisyyden, sosiaalisen influenssin, ympäristötekijät, hedonisen motivaation sekä halun näyttäytyä tekijöiksi, jotka edistävät sovelluksen käyttöintentiota. SmarpSharen käyttäjille kohdennetun kyselyn avulla kerättiin 446 validia vastausta. Tutkimus oli määrällinen. Ehdotetun tutkimusmallin selitysvoimaa analysoitiin PLS-rakenneyhtälömallinnusta käyttäen. Tutkimusmalli selitti 66.5% käyttöintention varianssista. Kaikki statistisesti merkittävät korrelaatiot tukivat hypoteesejä. Halu näyttäytyä, koettu hyödyllisyys, sekä hedoninen motivaatio vaikuttivat käyttöintentioon merkittävästi. Muita merkittäviä korrelaatioita löydettiin koetun helppokäyttöisyyden ja hedonisen motivaation, sekä hedonisen motivaation ja näyttäytymishalun välillä. Koettu helppokäyttöisyys ei tutkimuksen valossa vaikuta suoraan käyttöintentioon. Tulosten reliabiliteetti ja validiteetti saavuttivat tieteellisesti hyväksyttävän tason. Palveluntarjoajille ja heidän asiakkailleen tarjottiin suosituksia tutkielman tuloksiin peilaten. Employee advocacy has risen as a noticeable paradigm influencing the ways companies do marketing, communications, and branding. SaaS-vendors are providing solutions to facilitate employee advocacy. This study focused on a solution called SmarpShare. To explain which factors influence the use intention of employee advocacy platforms, this study proposed a research model based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The proposed research model posited perceived usefulness, perceived ease of use, social influence, facilitating conditions, hedonic motivation and the desire for online self-presentation as determinants of use intention. A self-administrated questionnaire was targeted to users of SmarpShare, which resulted in 446 valid responses. Taking a quantitative re- search approach, the proposed model was tested using a partial least square (PLS) analysis. The proposed model explained 66.5% of variance in use intention. Significant correlations between proposed factors supported the hypothesis. Desire for online self-presentation, perceived usefulness and hedonic motivation were found as direct determinants of use intention. Other significant relationships were found between perceived ease of use and hedonic motivation, and hedonic motivation and desire for online self-presentation. Perceived ease of use was found not to influence behavioral intention directly. The study achieved an acceptable level in terms of validity and reliability. Reflecting the results, considerations for SaaS vendors and their customers were provided.
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spellingShingle Valkonen, Konsta Use intention of SaaS employee advocacy platform : case SmarpShare työntekijälähettilyys Information Systems Science Tietojärjestelmätiede 601 teknologia omaksuminen pilvipalvelut mobiilipalvelut mobiilisovellukset
title Use intention of SaaS employee advocacy platform : case SmarpShare
title_full Use intention of SaaS employee advocacy platform : case SmarpShare
title_fullStr Use intention of SaaS employee advocacy platform : case SmarpShare Use intention of SaaS employee advocacy platform : case SmarpShare
title_full_unstemmed Use intention of SaaS employee advocacy platform : case SmarpShare Use intention of SaaS employee advocacy platform : case SmarpShare
title_short Use intention of SaaS employee advocacy platform
title_sort use intention of saas employee advocacy platform case smarpshare
title_sub case SmarpShare
title_txtP Use intention of SaaS employee advocacy platform : case SmarpShare
topic työntekijälähettilyys Information Systems Science Tietojärjestelmätiede 601 teknologia omaksuminen pilvipalvelut mobiilipalvelut mobiilisovellukset
topic_facet 601 Information Systems Science Tietojärjestelmätiede mobiilipalvelut mobiilisovellukset omaksuminen pilvipalvelut teknologia työntekijälähettilyys
url https://jyx.jyu.fi/handle/123456789/48883 http://www.urn.fi/URN:NBN:fi:jyu-201602221647
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