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[{"key": "dc.contributor.advisor", "value": "Mauno, Saija", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Korhonen, Iiro", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Lahtinen, Antti", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-09-02T16:47:13Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-09-02T16:47:13Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2015", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1494333", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/46746", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n pro gradu -tutkielman tavoitteena oli kartoittaa tunnety\u00f6n kuormittavuutta suomalaisella terveydenhuoltoalalla. Ty\u00f6n vaatimusten ja voimavarojen mallia (JD-R) hy\u00f6dynt\u00e4en tutkimme, kuinka tunnety\u00f6n kuormittavuus ty\u00f6n vaatimustekij\u00e4n\u00e4 ja transformationaalinen johtajuus sek\u00e4 palvelumotivaatio ty\u00f6n voimavaratekij\u00f6in\u00e4 ovat yhteydess\u00e4 ty\u00f6uupumukseen. Tutkimusaineistoon valikoitui 1450 hoitoty\u00f6ntekij\u00e4\u00e4, joiden tunnety\u00f6n kuormittavuutta (mitattuna emotionaalisella dissonanssilla), palvelumotivaatioita, koettua transformationaalista johtajuutta ja ty\u00f6uupumusta (mitattuna uupumusasteisena v\u00e4symyksen\u00e4) kartoitettiin kyselylomakkeen avulla. Tutkimushypoteeseina oli, ett\u00e4 tunnety\u00f6n kuormittavuus on yhteydess\u00e4 ty\u00f6uupumukseen (H1), kun taas palvelumotivaatio (H2) ja transformationaalinen johtajuus (H3) suojaavat t\u00e4lt\u00e4 hyvinvointia heikent\u00e4v\u00e4lt\u00e4 yhteydelt\u00e4. Hypoteesien selvitt\u00e4miseksi tarkasteltiin n\u00e4iden vaatimus- ja voimavaratekij\u00f6iden korrelaatioita, sek\u00e4 rakennettiin regressiomalli kunkin tekij\u00e4n p\u00e4\u00e4- ja yhdysvaikutuksista suhteessa ty\u00f6uupumukseen. Tunnety\u00f6n kuormittavuus selitti noin 19% ty\u00f6uupumuksen vaihtelusta, kun taas transformationaalinen johtajuus ja palvelumotivaatio eiv\u00e4t juurikaan selitt\u00e4neet ty\u00f6uupumusta. Tilastollisesti merkitsevi\u00e4 suojaavia yhdysvaikutuksia tunnety\u00f6n kuormittavuuteen ei esiintynyt n\u00e4ill\u00e4 voimavaroilla, mik\u00e4 kyseenalaistaa niiden t\u00e4rkeyden tunnety\u00f6n kuormittavuuden ehk\u00e4isyss\u00e4. N\u00e4iden tulosten pohjalta p\u00e4\u00e4teltiin, ett\u00e4 jatkossa on t\u00e4rke\u00e4\u00e4 tutkia muita, erityisesti emootioihin liittyvi\u00e4 voimavaroja (esim. sosiaalinen tuki). Lis\u00e4ksi tulisi edist\u00e4\u00e4 terveydenhuollon keinoja vaikuttaa tunnety\u00f6n kuormittavuuteen esimerkiksi rekrytointiin tai ty\u00f6ntekij\u00e4n ty\u00f6n vaikutusmahdollisuuksiin ja organisaation tarjoamaan tukeen panostamalla.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The goal of this master\u2019s thesis was to examine emotional labor in the Finnish health care. By utilizing the job demands-resources model we explored how emotional labor as a job demand and transformational leadership and public service motivation as job resources were related to burnout. The sample of the study consisted of 1450 health care workers who filled a survey, providing ratings of their emotional labor (measured with emotional dissonance), public service motivation, perceived transformational leadership and burnout (measured with emotional exhaustion). Our research hypotheses claimed that emotional labor is related to burnout (H1) whereas public service motivaation (H2) and transformational leadership (H3) buffer this relationship, mitigating the detrimental effects of emotional labor on burnout. In order to examine these hypotheses we analyzed the correlations between these job demands and resources and estimated a regression model to examine their main and the interaction effects on burnout. Emotional labor explained approximately 19 percent of the variation of burnout, whereas transformational leadership and public service motivation accounted for only a little of the variance. Statistically significant buffering effects between job resources and emotional labor did not exist, questioning their application for trying to prevent the harmful effects of emotional labor on burnout. On the basis of these results we concluded that it is necessary to explore other, specifically emotion-related job resources. In addition it is important for the health care organizations to advance their practices for intervening emotional labor, for instance, by investing to the recruitment process or to the employees\u2019 perceived job control and organizational support that might help to cope with emotional labor.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Antti Lahtinen (annilaht) on 2015-09-02 16:47:12.919625. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2015-09-02T16:47:13Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201509022796.pdf: 591269 bytes, checksum: e3c97764f8a0a709ffe62b2b910b4078 (MD5)\r\nlicense.html: 5198 bytes, checksum: 6e25cdfe91245ac7a682359e6f63e361 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-09-02T16:47:13Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201509022796.pdf: 591269 bytes, checksum: e3c97764f8a0a709ffe62b2b910b4078 (MD5)\r\nlicense.html: 5198 bytes, checksum: 6e25cdfe91245ac7a682359e6f63e361 (MD5)\r\n Previous issue date: 2015", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (47 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "tunnety\u00f6n kuormittavuus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "palvelumotivaatio", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "transformationaalinen johtajuus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6uupumus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6n vaatimusten ja voimavarojen malli", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "emotional labor", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "public service motivation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "transformational leadership", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "burnout", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "job demands-resources model", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Tunnety\u00f6n kuormittavuus terveydenhuoltoalalla : palvelumotivaatio ja transformationaalinen johtajuus puskuroivina voimavaroina", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.title.alternative", "value": "Palvelumotivaatio ja transformationaalinen johtajuus puskuroivina voimavaroina", "language": null, "element": "title", "qualifier": "alternative", "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201509022796", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Psykologian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Psychology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Psykologia", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Psychology", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2015-09-02T16:47:14Z", "language": "", "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": 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