Intercultural communication difficulties and their effects on flight safety

Globalization of air travel is leading to a multicultural mix of crew. In regard of culture, the cockpit culture is more diverse than the past in aviation world. In the past 20 years, nearly all of the commercial airlines have recruited experienced international pilots in China. The study invest...

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Main Author: Cheng, Ziying
Other Authors: Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2015
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/46429
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author Cheng, Ziying
author2 Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_facet Cheng, Ziying Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto Cheng, Ziying Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_sort Cheng, Ziying
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description Globalization of air travel is leading to a multicultural mix of crew. In regard of culture, the cockpit culture is more diverse than the past in aviation world. In the past 20 years, nearly all of the commercial airlines have recruited experienced international pilots in China. The study investigates intercultural communication difficulties experienced by international captains during their interactions with Chinese co-pilots in cockpit. Communication is the key for effective team work, while in multicultural team the role of communication is even more highlighted. Many researchers have explored pilot performance is more closely associated with the quality of interactive communication than with the technical proficiency. The objective of this study is to identify perspectives for calling the attention to the significance of communication challenges encountered by international captains and explore effective strategies to minimize insecure cultural factors due to intercultural communication barriers. This objective is explored through a qualitative research approach with semi-structured interviews in one of the major airlines in China. Thematic interviews were conducted in a face-to-face manner with 19 experienced international captains from varied countries and cultures. Through qualitative content analysis, a significant correlation between intercultural communication difficulties and flight safety was found.
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In regard of culture,\r\nthe cockpit culture is more diverse than the past in aviation world. In the past 20 years,\r\nnearly all of the commercial airlines have recruited experienced international pilots in\r\nChina.\r\nThe study investigates intercultural communication difficulties experienced by\r\ninternational captains during their interactions with Chinese co-pilots in cockpit.\r\nCommunication is the key for effective team work, while in multicultural team the role of\r\ncommunication is even more highlighted. Many researchers have explored pilot\r\nperformance is more closely associated with the quality of interactive communication\r\nthan with the technical proficiency.\r\nThe objective of this study is to identify perspectives for calling the attention to the\r\nsignificance of communication challenges encountered by international captains and\r\nexplore effective strategies to minimize insecure cultural factors due to intercultural\r\ncommunication barriers. 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spellingShingle Cheng, Ziying Intercultural communication difficulties and their effects on flight safety kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication 3134 lentoturvallisuus kulttuuri kiinalaiset lentäjät matkustamohenkilöstö ilmailu
title Intercultural communication difficulties and their effects on flight safety
title_full Intercultural communication difficulties and their effects on flight safety
title_fullStr Intercultural communication difficulties and their effects on flight safety Intercultural communication difficulties and their effects on flight safety
title_full_unstemmed Intercultural communication difficulties and their effects on flight safety Intercultural communication difficulties and their effects on flight safety
title_short Intercultural communication difficulties and their effects on flight safety
title_sort intercultural communication difficulties and their effects on flight safety
title_txtP Intercultural communication difficulties and their effects on flight safety
topic kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication 3134 lentoturvallisuus kulttuuri kiinalaiset lentäjät matkustamohenkilöstö ilmailu
topic_facet 3134 Master's Degree Programme in Intercultural Communication ilmailu kiinalaiset kulttuuri kulttuurienvälinen viestintä lentoturvallisuus lentäjät matkustamohenkilöstö
url https://jyx.jyu.fi/handle/123456789/46429 http://www.urn.fi/URN:NBN:fi:jyu-201506292462
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