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[{"key": "dc.contributor.author", "value": "Nupponen, Juha", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-06-22T10:25:54Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-06-22T10:25:54Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2015", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1476374", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/46383", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Luottamuksen rakentumista taloushallinnon ulkoistamissuhteissa on tutkittu hyvin v\u00e4h\u00e4n Suomessa. Luottamuksen tutkiminen on kuitenkin hyvin t\u00e4rke\u00e4\u00e4, koska nykyaikana sen merkitys korostuu monimutkaisessa ja muuttuvassa maailmassa. Erityisesti luottamuksen tutkiminen taloushallinnon ulkoistamisessa antaa luottamuksen analysointiin ajankohtaisen ja hedelm\u00e4llisen kontekstin. Tutkimus toteutettiin kvalitatiivisin eli laadullisin tutkimusmenetelmin haastatteluita apuna k\u00e4ytt\u00e4en. Teoreettisen viitekehyksen muodostamisen j\u00e4lkeen haastattelukysymykset rakennettiin viitekehyksen Ford et al. (2003) asiakassuhteen rakentumisteorian aikahorisontaalin ja Mayer et al. (1995) luottamuspiirreteorian mukaisesti. Yhteens\u00e4 tutkimuksessa oli mukana 11 haastateltavaa, joista 4 ty\u00f6skenteli asiakkaiden ja 7 palveluntarjoajien organisaatioissa. Haastattelumateriaalien pohjalta tavoitteena oli analysoida ulkoistamissuhteen eri vaiheille tyypilliset teemat, jotka vaikuttavat luottamuksen rakentumiseen. Tutkimuksessa esille nousseet, eri asiakassuhteen vaiheisiin liittyv\u00e4t teemat olivat maine, osaaminen, kommunikaatio, oppiminen, tavoitteet, lupaukset, sopimuksen tarkkuus, sopimuksen ja suhteen joustavuus, henkil\u00f6st\u00f6n siirto ja vastarinta, organisaatiokulttuuri, asiakasl\u00e4ht\u00f6isyys, asiakastyytyv\u00e4isyys, lis\u00e4arvo, sitoutuminen ja yhteisty\u00f6. Jokainen esille noussut teema analysoitiin Lewickin ja Bunkerin (1996) teorian luottamustasojen mukaisesti. Tulosten perusteella voidaan sanoa, ett\u00e4 asiakassuhdetta edelt\u00e4v\u00e4n vaiheen teemat tukevat vahvasti laskennallisuuteen perustuvan luottamustason muodostumista. Asiakassuhteen tunnusteluvaiheessa laskennallisuuteen perustuva luottamustaso n\u00e4ytt\u00e4\u00e4 edelleen vahvistuvan. Samalla on my\u00f6s havaittavissa teemoja, jotka vahvistavat tietoon perustuvan luottamustason saavuttamista. Kehittymisvaiheessa laskennallisuuteen perustuva luottamustaso konkretisoituu sopimusten avulla. Toisaalta samanaikaisesti tietoon perustuvan luottamustason saavuttaminen alkaa l\u00e4hentym\u00e4\u00e4n. Asiakassuhteen vakiintumisvaiheessa tietoon perustuva luottamustaso saavutetaan useissa suhteissa. Vakiintumisvaiheessa esiin nousseet teemat my\u00f6s tukevat identifiointiin perustuvan luottamustason saavuttamista hyvin vahvasti. On kuitenkin huomioitava, ett\u00e4 kaikki suhteet eiv\u00e4t saavuta korkeimman tason luottamusta, koska taso vaatii \u00e4\u00e4rimm\u00e4isen vahvaa yhten\u00e4isyytt\u00e4 ajattelun ja tuntemisen tasolla.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Juha Nupponen (junuppon) on 2015-06-22 10:25:54.349641. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =False]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2015-06-22T10:25:54Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201506222405.pdf: 1580267 bytes, checksum: a140d85c0ea7160ad3966c9c54b48c04 (MD5)\nlicense.html: 1130 bytes, checksum: 837c48a3f9ee0c016f4413fb924faa71 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-06-22T10:25:54Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201506222405.pdf: 1580267 bytes, checksum: a140d85c0ea7160ad3966c9c54b48c04 (MD5)\nlicense.html: 1130 bytes, checksum: 837c48a3f9ee0c016f4413fb924faa71 (MD5)\n Previous issue date: 2015", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (86 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "Taloushallinnon ulkoistaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ulkoistamissuhde", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "luottamus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Luottamuksen rakentuminen taloushallinnon ulkoistamissuhteissa", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201506222405", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Johtaminen", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Management and Leadership", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2015-06-22T10:25:55Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": null, "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20424", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "taloushallinto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ulkoistaminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "luottamus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Aineistoon p\u00e4\u00e4sy\u00e4 on rajoitettu tekij\u00e4noikeussyist\u00e4. Aineisto on luettavissa Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6asemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons. It can be read at the workstation at Jyv\u00e4skyl\u00e4 University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}]
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