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[{"key": "dc.contributor.advisor", "value": "Kuronen, Mikko", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "\u00c4rv\u00e4s, Hilla", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-06-07T16:37:37Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-06-07T16:37:37Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2015", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1475318", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/46215", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n kvalitatiivisen tutkielman tarkoituksena oli selvitt\u00e4\u00e4, millaisia puutteita alaisten kielitaidossa on hotellialalla ja miten kielitaitoa voidaan parantaa esimiesty\u00f6n avulla. Lis\u00e4ksi tutkimus pyrki selvitt\u00e4m\u00e4\u00e4n, onko alalla tapahtunut muutoksia kielitaidon tarpeen suhteen viime vuosien aikana ja onko t\u00e4h\u00e4n reagoitu henkil\u00f6st\u00f6johtamisen osalta. \nTutkimusaineisto koostui kuuden esimiesasemassa toimivan henkil\u00f6n suomenkielisest\u00e4 teemahaastattelusta. Mukana oli sek\u00e4 ketjuhotelleja ett\u00e4 yksityisi\u00e4 hotelleja Jyv\u00e4skyl\u00e4st\u00e4, Helsingist\u00e4 ja Tampereelta. Haastattelut nauhoitettiin marraskuussa 2014 sek\u00e4 tammi-helmikuussa 2015. Litteroidut haastatteluvastaukset analysoitiin sis\u00e4ll\u00f6nanalyysin avulla.\n\nTutkimustulokset osoittavat, ett\u00e4 suomi ja englanti ovat t\u00e4rkeimm\u00e4t kielet, jotka tulee hallita vastaanoton ty\u00f6st\u00e4 selviyty\u00e4kseen. Ruotsin taito on l\u00e4hinn\u00e4 etu, joka voidaan kompensoida muilla kielill\u00e4. Kielitaidon tarpeessa ei ole tapahtunut suuria muutoksia viime vuosina. Englannin vahva asema ja asiakkaiden parempi kielitaito ovat kuitenkin v\u00e4hent\u00e4neet muiden kielten tarvetta. Yksi suurimmista kielitaidon puutteista n\u00e4htiin olevan ty\u00f6ntekij\u00f6iden uskalluksen puute k\u00e4ytt\u00e4\u00e4 vieraita kieli\u00e4 ulkomaalaisten asiakkaiden kanssa. Yleisesti esimiehet eiv\u00e4t n\u00e4hneet suuria kehitt\u00e4mistarpeita alaisten kielitaidossa. Nykyisen kielitaidon syvent\u00e4misen koettiin olevan t\u00e4rke\u00e4mp\u00e4\u00e4 kuin uusien kielten oppimisen. Osassa hotelleista organisaation kielipolitiikka rajoitti esimiesten mahdollisuuksia kehitt\u00e4\u00e4 henkil\u00f6st\u00f6n kielitaitoa. Lis\u00e4ksi alaiset eiv\u00e4t itse ole olleet innokkaita kehitt\u00e4m\u00e4\u00e4n kielitaitoaan. \n\nYleisin kehitt\u00e4miskeino oli ulkopuolisten kielikurssien, esimerkiksi kansalaisopiston, kustan-nuksiin osallistuminen. Lis\u00e4ksi esimiehet pitiv\u00e4t yll\u00e4 kannustavaa ja oppimista tukevaa ilmapiiri\u00e4. Esimiehen roolina n\u00e4htiin olevan alaisten kannustaminen kielitaidon kokeiluun ja k\u00e4ytt\u00e4miseen k\u00e4yt\u00e4nn\u00f6n ty\u00f6teht\u00e4viss\u00e4, sek\u00e4 rohkaiseminen olla v\u00e4litt\u00e4m\u00e4tt\u00e4 liikaa virheist\u00e4. Esimiehet antoivat alaisilleen positiivista ja kannustavaa palautetta kielitaidosta, jotta alaiset saisivat lis\u00e4\u00e4 itsevarmuutta vierailla kielill\u00e4 ty\u00f6skentelyyn. Tulokset osoittavat my\u00f6s, ett\u00e4 matkailualalla ty\u00f6nantajat olettavat ty\u00f6ntekij\u00f6ill\u00e4 olevan tarpeeksi hyv\u00e4 kielitaito jo valmiina. Alan koulutuksen kielenopetusta kuitenkin kritisoitiin riitt\u00e4m\u00e4tt\u00f6m\u00e4ksi ja koettiin, ett\u00e4 erityisesti harjoittelijoiden suullisessa kielitaidossa on suuria puutteita.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Hilla \u00c4rv\u00e4s (himarva) on 2015-06-07 16:37:36.636256. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2015-06-07T16:37:37Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201506072212.pdf: 854381 bytes, checksum: bf12453cf480a6010a7839755b281f5b (MD5)\nlicense.html: 4817 bytes, checksum: 66c85b12040dc64d94977d93bb059954 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-06-07T16:37:37Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201506072212.pdf: 854381 bytes, checksum: bf12453cf480a6010a7839755b281f5b (MD5)\nlicense.html: 4817 bytes, checksum: 66c85b12040dc64d94977d93bb059954 (MD5)\n Previous issue date: 2015", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (91 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "swe", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "spr\u00e5kkunskap", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": 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