A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance

The significance of social media has increased greatly in the past few years, leading companies to increase their social media activity and also increase their interest in knowing whether it is genuinely worth being active on social media, including knowing the potential advantages. This study aims...

Full description

Bibliographic Details
Main Author: Mäkinen, Hanna
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2015
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/45946
_version_ 1826225753841205248
author Mäkinen, Hanna
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto
author_facet Mäkinen, Hanna Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto Mäkinen, Hanna Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto
author_sort Mäkinen, Hanna
datasource_str_mv jyx
description The significance of social media has increased greatly in the past few years, leading companies to increase their social media activity and also increase their interest in knowing whether it is genuinely worth being active on social media, including knowing the potential advantages. This study aims to examine the relationship between social media activity and three variables: reputation, firm size and firm performance. The study analyzes the relationships between the constructs but does not propose or discuss the direction, that is, the causal linkages, between the variables. The type of research conducted for this study is quantitative research; it is based on data that are collected from companies’ social media channels. The selected channels for this research are Facebook, Twitter, LinkedIn and YouTube. The data on corporate reputation are collected from secondary sources and are based on a survey of Finnish companies’ reputations and responsibilities, implemented by a company called TNS Gallup. The data for firm performance and firm size are collected from companies’ annual reports. The dependencies between different variables are examined by using the correlation analysis in IBM SPSS version 22. The results of this study suggest that there is no relationship between social media activity and corporate reputation. Therefore, it cannot be demonstrated that companies that are active on social media have better or worse reputations than those of companies that are not. However, a partial relationship is found between social media activity and firm performance. This research gives a good argument for the case that merely being active in different social media channels is not sufficient to enhance corporate reputation or financial performance. Even companies that are active on social media do not necessarily inherently experience positive reputations or healthy financial performance.
first_indexed 2023-03-22T09:58:30Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.advisor", "value": "Karjaluoto, Heikki", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "M\u00e4kinen, Hanna", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-05-19T14:44:09Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-05-19T14:44:09Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2015", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1473914", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/45946", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The significance of social media has increased greatly in the past few years, leading\ncompanies to increase their social media activity and also increase their interest in\nknowing whether it is genuinely worth being active on social media, including knowing\nthe potential advantages.\nThis study aims to examine the relationship between social media activity and three\nvariables: reputation, firm size and firm performance. The study analyzes the\nrelationships between the constructs but does not propose or discuss the direction, that\nis, the causal linkages, between the variables.\nThe type of research conducted for this study is quantitative research; it is based on\ndata that are collected from companies\u2019 social media channels. The selected channels for\nthis research are Facebook, Twitter, LinkedIn and YouTube. The data on corporate\nreputation are collected from secondary sources and are based on a survey of Finnish\ncompanies\u2019 reputations and responsibilities, implemented by a company called TNS\nGallup. The data for firm performance and firm size are collected from companies\u2019\nannual reports. The dependencies between different variables are examined by using the\ncorrelation analysis in IBM SPSS version 22.\nThe results of this study suggest that there is no relationship between social media\nactivity and corporate reputation. Therefore, it cannot be demonstrated that companies\nthat are active on social media have better or worse reputations than those of companies\nthat are not. However, a partial relationship is found between social media activity and\nfirm performance.\nThis research gives a good argument for the case that merely being active in\ndifferent social media channels is not sufficient to enhance corporate reputation or\nfinancial performance. Even companies that are active on social media do not necessarily\ninherently experience positive reputations or healthy financial performance.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Hanna M\u00e4kinen (haulmaki) on 2015-05-19 14:44:09.515995. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2015-05-19T14:44:09Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201505191900.pdf: 215323 bytes, checksum: 9b642b114b6c26cebf8974cd15de0bda (MD5)\nlicense.html: 4872 bytes, checksum: 5604af69d6935f6096e4289037e111c3 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-05-19T14:44:09Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201505191900.pdf: 215323 bytes, checksum: 9b642b114b6c26cebf8974cd15de0bda (MD5)\nlicense.html: 4872 bytes, checksum: 5604af69d6935f6096e4289037e111c3 (MD5)\n Previous issue date: 2015", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (61 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "Social media activity", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "corporate reputation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "firm performance", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201505191900", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Markkinointi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Marketing", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2015-05-19T14:44:10Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": null, "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20423", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalinen media", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yritykset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "maine", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_45946
language eng
last_indexed 2025-02-18T10:55:00Z
main_date 2015-01-01T00:00:00Z
main_date_str 2015
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/cadf590d-4b63-4c68-bab1-d7fb287f928b\/download","text":"URN:NBN:fi:jyu-201505191900.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2015
record_format qdc
source_str_mv jyx
spellingShingle Mäkinen, Hanna A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance Social media activity corporate reputation firm performance Markkinointi Marketing 20423 sosiaalinen media yritykset maine
title A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance
title_full A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance
title_fullStr A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance
title_full_unstemmed A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance
title_short A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance
title_sort firm s activity in social media and its relationship with corporate reputation firm size and firm performance
title_txtP A firm's activity in social media and its relationship with corporate reputation, firm size and firm performance
topic Social media activity corporate reputation firm performance Markkinointi Marketing 20423 sosiaalinen media yritykset maine
topic_facet 20423 Marketing Markkinointi Social media activity corporate reputation firm performance maine sosiaalinen media yritykset
url https://jyx.jyu.fi/handle/123456789/45946 http://www.urn.fi/URN:NBN:fi:jyu-201505191900
work_keys_str_mv AT mäkinenhanna afirmsactivityinsocialmediaanditsrelationshipwithcorporatereputationfirmsizeandfirm AT mäkinenhanna firmsactivityinsocialmediaanditsrelationshipwithcorporatereputationfirmsizeandfirmp