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[{"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen, Ville", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Haavisto, Eero", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-05-08T12:40:08Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-05-08T12:40:08Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2015", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/45820", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tutkimusorganisaatio Gartnerin tutkimuksissa on arvioitu, etta\u0308 vuonna 2020 yli 85 % asiakaspalvelutapahtumista hoituu ilman ihmisen avustusta, jolloin esimerkiksi Yhdysvaltojen 18 miljoonasta myyja\u0308sta\u0308 on ja\u0308ljella\u0308 ena\u0308a\u0308 vain noin 4 miljoonaa. Va\u0308itetta\u0308 tukee myo\u0308s virtuaalisten assistenttien tekema\u0308 myynti, mika\u0308 on kasvanut 2010-luvulla vuosittain 50 %.\nTa\u0308ssa\u0308 tutkielmassa ka\u0308sitella\u0308a\u0308n tekoa\u0308lya\u0308 hyo\u0308dynta\u0308va\u0308a\u0308 virtuaalista assistenttia, eli chatbottia. Tutkielman tavoitteena on tutkia ja vertailla jo olemassa olevia toteutuksia seka\u0308 laatia kirjallisuuskatsauksena teoreettinen vaatimusma\u0308a\u0308rittely toimivan chatbotin toteutukseen verkkokauppojen asiakaspalvelussa. Lisa\u0308ksi tutkielmassa tarkastellaan chatbotin mahdollistamia hyo\u0308tyja\u0308 kuluttajan ja verkkokaupan na\u0308ko\u0308kulmasta. Empiirisessa\u0308 osiossa toteutetaan kvalitatiivinen tutkimus, joka koostuu olemassa olevien chatbot-ja\u0308rjestelmien vertailusta keskena\u0308a\u0308n. Tutkimuksen perusteella voidaan havaita chatbot-ja\u0308rjestelmien olevan viela\u0308 kehitysvaiheessa eiva\u0308tka\u0308 ne pysty kattamaan verkkokaupan asiakaspalvelua kokonaisuudessaan.\nAsiasanat: chatbot, tekoa\u0308ly, ostopa\u0308a\u0308to\u0308sprosessi, asiakaspalvelu, verkkokauppa", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "According to the studies of Gartner's Research Organization, it is estimated that in the year 2020 over 85% of our daily events are handled without human assistance. For example, the American vendors will be reduced from 18 million to only approximately 4 million. In addition, the amount of virtual sales assistants has grown 50% per year during the 2010s.\nThis thesis deals with artificial intelligence chat technology; a so called chatbot. The aim of this study is to not only investigate and compare the existing implementations, but to construct a literature review of theoretical requirement specifications for a functioning chatbot implementation for customer service in online shopping. In addition, the thesis examines the benefits of the chatbot for the consumers and online shops. The empirical part of the thesis is a qualitative research, which consists of existing chatbot systems in comparison with each other.\nKeywords: chatbot, artificial intelligence, buying decision process, customer service, e-commerce", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Eero Haavisto (eeakhaav) on 2015-05-08 12:40:08.089601. Form: Kandidaatintutkielma -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/kandin-tutkielma-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2015-05-08T12:40:08Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201505081773.pdf: 584163 bytes, checksum: b7826d9c0668ca43f60ac379faa7cf49 (MD5)\nlicense.html: 4806 bytes, checksum: 46ffed6112b10fa242ec68884797646b (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-05-08T12:40:08Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201505081773.pdf: 584163 bytes, checksum: b7826d9c0668ca43f60ac379faa7cf49 (MD5)\nlicense.html: 4806 bytes, checksum: 46ffed6112b10fa242ec68884797646b (MD5)\n Previous issue date: 2015", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "24", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "chatbot", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "tekoa\u0308ly", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ostopa\u0308a\u0308to\u0308sprosessi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakaspalvelu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "verkkokauppa", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Chatbot-teknologia : s\u00e4hk\u00f6inen kaupank\u00e4ynti ja asiakaspalvelu", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201505081773", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatintutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2015-05-08T12:40:09Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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