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[{"key": "dc.contributor.advisor", "value": "Pulkkinen Mirja", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen Ville", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "V\u00e4ist\u00f6, Jussi", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-04-10T13:47:23Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-04-10T13:47:23Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2014", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1472046", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/45616", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Ta\u0308ssa\u0308 tutkimuksessa la\u0308hestyta\u0308a\u0308n tietoja\u0308rjestelma\u0308n ka\u0308ytto\u0308o\u0308nottoprosesseihin liittyvia\u0308 haasteita loppuka\u0308ytta\u0308ja\u0308n kokemusten na\u0308ko\u0308kulmasta Vakuutusyhtio\u0308 Ifissa\u0308. Ja\u0308rjestelmien ka\u0308ytto\u0308o\u0308nottoprosessit ovat eri tutkimusten mukaan herkkia\u0308 prosesseja, joilla on korkea riski epa\u0308onnistua. Yksi ta\u0308ma\u0308n tutkimuksen la\u0308hto\u0308kohdista on oletus siita\u0308, etta\u0308 ja\u0308rjestelmien loppuka\u0308ytta\u0308jia\u0308 ei osata huomioida tarpeeksi tehokkaasti ja\u0308rjestelmien edelleenkehitetyksessa\u0308 seka\u0308 ka\u0308ytto\u0308o\u0308nottovaiheessa, josta monet haasteet myo\u0308s johtuvat.\r\n\r\nYhtena\u0308 tavoitteena ta\u0308ssa\u0308 tutkimuksessa on muodostaa kirjallisuuskatsaukseen ja empiiriseen osioon perustuen viitekehys, joka tarjoaa la\u0308hto\u0308kohdat yksitta\u0308isen loppuka\u0308ytta\u0308ja\u0308n ka\u0308ytto\u0308kokemuksen ja \u2013asenteen huomioimiselle ka\u0308ytto\u0308o\u0308nottovaiheessa seka\u0308 niiden vaikutukselle ja\u0308rjestelma\u0308n suoritustasoon. Tutkimnuksessa ka\u0308sitella\u0308a\u0308n kohdeorganisaatiossa hiljattain ka\u0308ytto\u0308o\u0308no- tettua myyntija\u0308rjestelma\u0308a\u0308, jota tutkimalla pyrita\u0308a\u0308n lo\u0308yta\u0308ma\u0308a\u0308n ja\u0308rjestelma\u0308a\u0308n ja sen ka\u0308ytto\u0308o\u0308nottoon liittyvia\u0308 haasteita, taustamekanismeja ja myo\u0308s yksitta\u0308isia\u0308 kehityskohteita. Tutkimus perustuu tilanteelle, jossa ja\u0308rjestelma\u0308a\u0308 pyrita\u0308a\u0308n edelleenkehitta\u0308ma\u0308a\u0308n ka\u0308ytto\u0308o\u0308nottovaiheen aikana loppuka\u0308ytta\u0308jien osoittamien kehityskohteiden ja palautteiden avulla. Uuden ja\u0308rjestelma\u0308n on ma\u0308a\u0308ra\u0308 korvata aiempi vastaava ja\u0308rjestelma\u0308 ja saada ka\u0308ytta\u0308ja\u0308t luopumaan vanhasta ja\u0308rjestelma\u0308sta\u0308 ja sitoutua uuteen.\r\n\r\nTutkimusprosessi toteutettiin konstruktiiviseen otteeseen perustuvalla Design Science menetelma\u0308lla\u0308, jossa valittua tutkimuksen kohteena olevaa artefaktia kehiteta\u0308a\u0308n iteratiivisesti. Ta\u0308ma\u0308n tutkimuksen artefaktina toimii tutkimuksen tuloksena syntynyt \u201cJa\u0308rjestelma\u0308n edelleenkehityksen viitekehys\u201d, joka veta\u0308a\u0308 yhteen tutkimuksen tuloksena nousseet ta\u0308rkeimma\u0308t havainnot. Viitekehys on era\u0308a\u0308nlainen prosessimalli, jonka eri tekija\u0308t huomioimalla organisaatio voi saada ja\u0308rjestelma\u0308n suoritustason kasvavaksi.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "This study approaches the challenges in implementation processes from the perspective of end user experiences in insurance company Vakuutusyhtio\u0308 If. According to certain studies, the implementation processes of new systems are delicate processes with a high risk of failure. One of the foundations of the present study is the hypothesis that systems\u2019 end users are not taken into account efficiently enough both in further systemic development and the implementation phase, which can result in several challenges.\r\n\r\nOne of the objectives of the present study is, based on the literature review and empirical section, to form a framework which lays a foundation to consider the end user experience and attitude in the implementation phase and their effect on the systemic performance. The device in question is a selling system which is recently introduced in the target organization, and it is studied in order to find challenges, background mechanisms and individual targets of development.\r\n\r\nThe present study is based on a situation in which further systemic development is pursued with the assistance of feedback and developmental targets shown by the end users. The new system is to replace its predecessor, and make users abandon the former system and commit to the new one. The research process was carried out with a constructivist Design Science method, in which the chosen target artefact is developed iteratively. The artefact formed as the result of and used in the present study is a \u201cFramework of further systemic development\u201d which summarizes the most important observations of the study. The framework is a type of a process model, and by taking the different factors of it into account, an increasing systemic performance can be obtained.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Jussi V\u00e4ist\u00f6 (jupepiva) on 2015-04-10 13:47:22.737176. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2015-04-10T13:47:23Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201504101563.pdf: 2491375 bytes, checksum: 605a571da4a5f183035985307278a49e (MD5)\r\nlicense.html: 4901 bytes, checksum: 1faace81915787129acc44950373e4ec (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-04-10T13:47:23Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201504101563.pdf: 2491375 bytes, checksum: 605a571da4a5f183035985307278a49e (MD5)\r\nlicense.html: 4901 bytes, checksum: 1faace81915787129acc44950373e4ec (MD5)\r\n Previous issue date: 2014", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (103 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "If Vahinkovakuutusyhti\u00f6", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "J\u00e4rjestelm\u00e4n loppuk\u00e4ytt\u00e4j\u00e4n rooli sek\u00e4 kokemusten hy\u00f6dynt\u00e4minen j\u00e4rjestelmien edelleenkehityksess\u00e4 vakuutusyhti\u00f6 Ifiss\u00e4", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201504101563", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, 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