Smart semantic multi-channel communication

Nowadays, quite many different media channels are used popoluarly. For instance, phone call, text message, email, website, and various mobile applications. Web technique plays a significant role in today’s society, no matter where we are, what we are doing, we cannot live without it. The Web is quit...

Täydet tiedot

Bibliografiset tiedot
Päätekijä: Chen, Jiawen
Muut tekijät: Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2015
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/45360
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author Chen, Jiawen
author2 Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_facet Chen, Jiawen Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto Chen, Jiawen Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_sort Chen, Jiawen
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description Nowadays, quite many different media channels are used popoluarly. For instance, phone call, text message, email, website, and various mobile applications. Web technique plays a significant role in today’s society, no matter where we are, what we are doing, we cannot live without it. The Web is quite functional to us, we surf on-line everyday for education, entertainment, or look for useful information. However the current web still cannot fulfil our demands. Now, consider a customer trying to buy a product first through visiting a website first in order to find out more information. Later this customer calls for a quote by phone, and finally this cus- tomer decides to buy this production by sending an email to the seller. This whole process is called multiple channel communications. Multiple channel communica- tion system is a future vision for E-business. It is based on semantic web technique, autonomic computing and recommendation engine. So far, however, there has been little discussion about multiple channel communication in AI(artificial intelligence) field. The main targets of this thesis are firstly to seek how semantic technologies could be implemented for constituting a multi-channel communication system. Then specif- ically, this thesis attempts to review and introduce these semantic technologies from a deep and understandable perspective to readers. Literature review is used as the research approach for this thesis. In conclusion, this thesis provides the solutions to each component of multi- channel communication system, however there are still some certain issues which need to be discussed with more details in the future. The author hopes this thesis could make a small contribution in semantic technologies fields for other research or in the practical world.
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spellingShingle Chen, Jiawen Smart semantic multi-channel communication Channel Communication Semantic Web Text Analysis Customer Re- lation Mobile Technology and Business 601 semanttinen web asiakassuhde tekstianalyysi tiedonvälitys
title Smart semantic multi-channel communication
title_full Smart semantic multi-channel communication
title_fullStr Smart semantic multi-channel communication Smart semantic multi-channel communication
title_full_unstemmed Smart semantic multi-channel communication Smart semantic multi-channel communication
title_short Smart semantic multi-channel communication
title_sort smart semantic multi channel communication
title_txtP Smart semantic multi-channel communication
topic Channel Communication Semantic Web Text Analysis Customer Re- lation Mobile Technology and Business 601 semanttinen web asiakassuhde tekstianalyysi tiedonvälitys
topic_facet 601 Channel Communication Customer Re- lation Mobile Technology and Business Semantic Web Text Analysis asiakassuhde semanttinen web tekstianalyysi tiedonvälitys
url https://jyx.jyu.fi/handle/123456789/45360 http://www.urn.fi/URN:NBN:fi:jyu-201502191343
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