Viestintä IT-projekteissa merkitys, hallinta ja esteet

Projektimuotoinen työskentely on yleistynyt pääasialliseksi työskentelymuodoksi erityisesti IT-alalla. Yksi onnistuneen projektin avaintekijöistä on toimiva projektiviestintä. Viestintään, sen hallintaan ja viestinnässä esiintyviin ongelmiin tulisi siis kiinnittää entistä enemmän huomiota, jotta pro...

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Main Author: Elo, Miia
Other Authors: Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:fin
Published: 2014
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/44842
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author Elo, Miia
author2 Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_facet Elo, Miia Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto Elo, Miia Faculty of Information Technology Informaatioteknologian tiedekunta Tietojenkäsittelytieteiden laitos Department of Computer Science and Information Systems University of Jyväskylä Jyväskylän yliopisto
author_sort Elo, Miia
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description Projektimuotoinen työskentely on yleistynyt pääasialliseksi työskentelymuodoksi erityisesti IT-alalla. Yksi onnistuneen projektin avaintekijöistä on toimiva projektiviestintä. Viestintään, sen hallintaan ja viestinnässä esiintyviin ongelmiin tulisi siis kiinnittää entistä enemmän huomiota, jotta projekti saataisiin onnistuneesti maaliin. Tämän tutkielman tarkoituksena on tarkastella viestintää IT-projekteissa kirjallisuuskatsauksen ja survey-tutkimuksen avulla. Tutkimuksen tavoitteena on selvittää miten IT-alan projektityön ja projektinhallinnan ammattilaiset Suomessa suhtautuvat projektiviestintään ja mitkä ovat pääasialliset viestinnän esteet IT-projekteissa. Aineistoa kerättiin internet-kyselyn avulla, joka kohdistettiin IT-alan projektityön ja projektinhallinnan ammattilaisille. Tuloksista käy ilmi, että viestintää ja viestinnän hallinnan tietämysaluetta projektinhallinnassa pidetään tärkeänä projektin onnistumisen osatekijänä. Tunnetut viestinnän hallinnan prosessit ja työkalut, kuten sidosryhmäanalyysi ja viestintäsuunnitelma, jäävät kuitenkin usein hyödyntämättä vaikka niiden merkitys onnistuneen projektin kannalta hyväksytään. Tietoa jaetaan useimmiten kasvokkaisviestinnän ja sähköpostin välityksellä. Edistymisraportoinnista vastaa projektipäällikkö, joka raportoi pääasiassa viikoittain ja käyttää siinä interaktiivista viestintää. Suurimmiksi viestinnän esteiksi tutkielmassa nousivat puutteelliset viestintätaidot, näkemyserot prioriteeteissa, viestintäsuunnitelman puuttuminen ja yhteisen kielen puuttuminen liiketoimintayksikön ja IT-yksikön välillä. Project work has gained significant ground especially in the field of information technology. One of the key components of a successful project is a working project communication. As a result communication, communications management and barriers to communication should be taken into account even more as they have a significant role in project success. The point of this study is to examine communication in IT-projects by using a literature review and an empirical survey. The aim of this study is to discover how professionals in project work and project management in the IT-field view project communication and what the main barriers to communication are. Data collection was performed by using an internet-survey witch was aimed at the professionals mentioned. The results indicate that communication and communications management in considered being an important factor in project success. In addition it seems that the processes and tools of communication management, e.g. stakeholder analysis and communication plan, are not often utilized although their benefits are acknowledged. Information is most often distributed via face-to-face and e-mail. Interactive communication is the most often used method by the project manager in performance reporting which takes place once a week. The main barriers to communication found in this study were lack of communication skills, difference in priorities, lack of communication plan and difference in language between IT and business units.
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spellingShingle Elo, Miia Viestintä IT-projekteissa : merkitys, hallinta ja esteet projekti IT-projekti projektinhallinta viestinnän hallinta projektiviestintä viestinnän esteet project IT-project project management communications management project communication barriers to communication Information Systems Science Tietojärjestelmätiede 601 projektit tietotekniikka-ala viestintä
title Viestintä IT-projekteissa : merkitys, hallinta ja esteet
title_full Viestintä IT-projekteissa : merkitys, hallinta ja esteet
title_fullStr Viestintä IT-projekteissa : merkitys, hallinta ja esteet Viestintä IT-projekteissa : merkitys, hallinta ja esteet
title_full_unstemmed Viestintä IT-projekteissa : merkitys, hallinta ja esteet Viestintä IT-projekteissa : merkitys, hallinta ja esteet
title_short Viestintä IT-projekteissa
title_sort viestintä it projekteissa merkitys hallinta ja esteet
title_sub merkitys, hallinta ja esteet
title_txtP Viestintä IT-projekteissa : merkitys, hallinta ja esteet
topic projekti IT-projekti projektinhallinta viestinnän hallinta projektiviestintä viestinnän esteet project IT-project project management communications management project communication barriers to communication Information Systems Science Tietojärjestelmätiede 601 projektit tietotekniikka-ala viestintä
topic_facet 601 IT-project IT-projekti Information Systems Science Tietojärjestelmätiede barriers to communication communications management project project communication project management projekti projektinhallinta projektit projektiviestintä tietotekniikka-ala viestinnän esteet viestinnän hallinta viestintä
url https://jyx.jyu.fi/handle/123456789/44842 http://www.urn.fi/URN:NBN:fi:jyu-201412103472
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