Intercultural crisis communication during the 2011 Fukushima nuclear disaster

With the motivation of contributing to further development of the emerging field of intercultural crisis communication, the study aims at exploring the reasons why the global media criticized the Japanese authorities’ crisis communication during the 2011 Fukushima nuclear disaster through the induct...

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Bibliografiset tiedot
Päätekijä: Yang, Aiyun
Muut tekijät: Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2014
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/44759
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author Yang, Aiyun
author2 Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_facet Yang, Aiyun Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto Yang, Aiyun Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_sort Yang, Aiyun
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description With the motivation of contributing to further development of the emerging field of intercultural crisis communication, the study aims at exploring the reasons why the global media criticized the Japanese authorities’ crisis communication during the 2011 Fukushima nuclear disaster through the inductive content analysis on both the Japanese authorities’ crisis communication and the global media’s perceptions on the Japanese authorities’ crisis communication. The data collected from 11 March to September 2011, including 160 press releases, transcripts of the foreign press conferences and speeches delivered at the international conferences by the Japanese authorities, and 120 news reports from BBC (89), Xinhua News Agency (19), and the New York Times (12), were analyzed. The findings reveal four main reasons for the criticism: (1) Fukushima nuclear disaster, which was a manmade disaster, could have been prevented; (2) radiation-related jargons were not explained sufficiently; (3) reassurance without detailed explanations was repeated frequently; (4) recognition of uncertainty was absent. The findings also unveil that stereotypes on Japanese culture possibly might be added to the above reasons. However, there is only one news report for that, which is not strong enough to confirm this hypothesis. Hence, the study offers a new insight into the theoretical or empirical study of crisis communication that the factor of stereotype may be considered when investigating the stakeholders’ perceptions. It also suggests the future research direction to further examine and test how stereotypes affect both the perceptions of stakeholders and the crisis response stance of responsible organizations or national authorities during crises.
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spellingShingle Yang, Aiyun Intercultural crisis communication during the 2011 Fukushima nuclear disaster Fukushima nuclear disaster intercultural crisis communication stereotype kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication 3134 2000-luku kriisiviestintä ydinvoimalat Fukushima Japani
title Intercultural crisis communication during the 2011 Fukushima nuclear disaster
title_full Intercultural crisis communication during the 2011 Fukushima nuclear disaster
title_fullStr Intercultural crisis communication during the 2011 Fukushima nuclear disaster Intercultural crisis communication during the 2011 Fukushima nuclear disaster
title_full_unstemmed Intercultural crisis communication during the 2011 Fukushima nuclear disaster Intercultural crisis communication during the 2011 Fukushima nuclear disaster
title_short Intercultural crisis communication during the 2011 Fukushima nuclear disaster
title_sort intercultural crisis communication during the 2011 fukushima nuclear disaster
title_txtP Intercultural crisis communication during the 2011 Fukushima nuclear disaster
topic Fukushima nuclear disaster intercultural crisis communication stereotype kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication 3134 2000-luku kriisiviestintä ydinvoimalat Fukushima Japani
topic_facet 2000-luku 3134 Fukushima Fukushima nuclear disaster Japani Master's Degree Programme in Intercultural Communication intercultural crisis communication kriisiviestintä kulttuurienvälinen viestintä stereotype ydinvoimalat
url https://jyx.jyu.fi/handle/123456789/44759 http://www.urn.fi/URN:NBN:fi:jyu-201411273387
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